Brad’s Auto Body

Went here to get an estimate and they wouldn’t give me one. They said to go threw my insurance first… All the other body shops I went to where very kind and gave me estimates, EXCEPT for this body shop.

Took our 2008 RAV4 as a recommendation from Esurance. They did a better than decent job… BUT their customer service, left a bad taste in my mouth, and with buyers remorse. Scheduled an appointment, well I lapsed and missed it. I called a couple weeks later and asked about re-​scheduling, I was met with a very abrupt and rude,” we expect our customers to show up to their appointment”. To which I responded that I expected better customer service, and if it was not too much to ask from a reputable business, perhaps a reminder for my appointment. Had my insurance not paid them yet, I would’ve taken it elsewhere right than and there. Needless to say I was finally able to drop off my SUV and the work was done by some hard working Hispanics.
2 stars for the work…1 star for the customer service.

the nicest people I’ve ever met, The Service guys were 5 stars. Had me a rent a car and got to leave it there when I picked up my car ‚. After I got home noticed a few lil things, But lucky hubby fixed it,

We just had a wonderful experience. The car was ready sooner than expected. It was clean at time of pick up. The work was well done and the customer service was friendly. Thank you Steve!

If you want the work on your car done CORRECTLY and don’t mind spending a LITTLE extra more for it to be done the right way, then go to Brad’s. If you want to be cheap and complain about prices, take your car elsewhere and spend nothing to get a half-​ass job done. And then you can bring your car to Brad’s so they can fix those mistakes ;).

Rip offs and cheats. Do not take your car here! Save yourself the hassel. The customer service is horrible. They charge «surprise» fees. Will never do buisness with them again.

The prices are cheap here, and my family has taken our cars willingly to Brad’s whenever they need to. And when we get our cars back they look and feel brand new.
For instance, I was rear ended a couple months ago and I took my car into Brad’s to get my bumper fixed, and they gave me a brand new one for a really good price. And it looked perfect.