Muller Toyota – Service Department

Made an appointment for a airbag recall for my 2005 Toyota Corolla. When dropping it off I was asked what time did I need it for? What time? I made an appointment. I said no hurry, thinking I will go out and do a little shopping. 5 hours later, I called to see if the car was ready. I was told they didn’t work on it yet. 5 hour and not in the shop??? I can understand if the Mechanic was working on brakes on another car while performing what I was told an hour to hour and half repair on the airbag.
Truely, Muller does not care for customers who make appointments. And when questioned why it wasn’t in the shop, they rudely stated, «you didn’t state a time I wanted it back». I MADE AN APPOINTMENT!!! Do I really need to state a time I want MY car back after I made an appointment. I guess unannounced oil changes are more important then appointments.
I truly feel Muller Toyota is no better then Flemington Chevy. I was appalled by the way they treat customers.
I am very happy with my Toyota’s but, I wish they had the integrity like Sparks Toyota.
Moral of this story is, to be treated like a valued customer, just walk in. Don’t make an appointment.

I took my Highlander 2010 in for Toyota recall. They gave me an appointment at my convenience two days after mt call. I hadn’t been to the new service department since it had been built on the other side of Route 31. The direction signs for the service area were large and clear. The automatic door opened to let me drive into the cleanest garage I’ve ever visited. Mike met me at my car to see what was needed and to explain the process.
The new waiting room is spacious with 2 TV screens on opposite walls so you can watch your choice of CNN or Fox. There’s a raised desk area with outlets for computers and they have free guest WiFi too. There’s an alcove for complimentary coffee, tea, and cold soft drinks. My husband’s fancy Infiniti dealer’s waiting area in Flemington has met it’s match!
When the bill for my replacement key was a little higher than my phone quote, Mike courteously put a credit on my account for future use. The service guy also fixed the annoying broken warning light on the panel for no charge.
We’ve bought 8 or so cars at this dealership over the last 30 years. Now our son is a customer too. You folk keep on doing it right!

Wheel bearings replaced on a busy Friday afternoon and gave me a loaner car overnight. Excellent service. the new service facility will be even better.

The staff is very friendly and helpful here and the wait time usually isn’t too long to get your car serviced. The wait room is pretty nice too, with a big flat screen tv with the remote actually available to the customers, magazines and a coffee station. They do good work (as far as I can tell) and I haven’t had a problem with the work they’ve done so far. My only complaint is their prices– they are exorbitant. I was just there yesterday for «the big tuneup» and it cost me $ 471. Everything is so expensive there. I know that’s how it is with a dealership in general so I may have to do some research and take it somewhere else more reasonable next time.

Everyone knows that when you take your car in for any type of service, you leave with four new tires, new brakes and fancy windshield wipers — no, wait that only happens at Jiffy Lube. Muller Toyota started off for me in the best of ways, by giving me the opportunity to reserve a service time online and actually getting multiple confirmations. It lets you look up and see all the potential times and book it right away from the comfort of your own home at any time of day.
Upon arrival, they were all ready and took another inventory of what I needed done. They took the keys and went to work. Unfortunately, they did not have a shuttle to bring me back to work, but fortunately for me, my work is close by and someone could pick me up and return me at the end of the day.
They did the service and did offer me two new tires, which I needed very much. They processed all the recalls and ordered parts to finish one recall at a later date. Everyone was especially friendly, helpful and completely competent and it is clear that Muller Toyota is a well-​oiled service machine.