Gensinger Motors

Crooks. Only take my car here for recall repairs. They tell me i need new brakes and brake pads, I take the car to my beloved local mechanics and they tell me the wheels weren’t even taken off the car (they can tell because they are coroded on, haven’t been budged in a long time). Once they got them off they found ¾ of the brake pads still there and rotors were fine.

Hassle free leading experience with Aika. Had the full out the door lease price with no surprises or attempts to sell me useless extras. Even threw in a couple of nice extras like window etching. Can’t complain, and there was even a promised follow up call to see if I was happy with the car.

I’ve finally found my go-​to dealership in the area!
Since I bought a new VW in 2013, I’ve been only taking it to VW dealerships for any services like oil changes or tune-​ups. After going to Tri-​County in Lyndhurst and Jack Daniels in Fair Lawn, I just wasn’t 100% trustworthy of these dealerships. To have SO many negative reviews makes you wary. Not only does Gensinger have great reviews, but I really trusted my car here.
The staff was nice, they have complimentary coffee and drinks and even offered us some sandwiches/​cake they had from a party that day. So pleasant! I did wait a bit over an hour for an oil change which isn’t fun, but it was a weeknight after work so I pretty much expected that.
No complaints, great service.

Too bad there is no option for ZERO stars. I had my car serviced here this week and it resulted in a misdiagnosis which ultimately kept me without a car for 3 days. I am also curious how I could be told they had a diagnostic code for a problem I wasn’t complaining of and somehow the check engine light has never come on for it. They did nothing to earn trust or goodwill. Later, the GM contacted me because she had heard I wasn’t happy. Instead of an apology all I got was anger directed to me for daring to say they sucked. Please go elsewhere!!!

We worked with David at this dealership, and he was fantastic. Honest, upfront, not pushy in the least, and just an overall gentleman of a salesperson. Unfortunately, we were unable to agree on price for a lease and had to walk away. Regardless, David did his best for us with management, but it just didn’t work out. Still, if you’re interested in a VW, I would, without hesitation, recommend David at Gensinger.

Will never go here or buy a VW again. I brought my car in in May for transmission problems (shifting and stalling issues) after being rejected from two other mechanics who refused to look at my transmission because they’re such beasts. The dealership only replaced the wiring harness which cost about 3k and I took my car home. The car was still doing the same problem when I got home. Brought it back and made someone test drive it with me and it did it. They told me to take my car home anyway and that eventually it would need another new part but I couldn’t afford right then. Brought it back in Oct and when they checked this time i was told it needed an entirely new transmission built. I am beyond upset. You are the dealership, you should have caught that the FIRST two times I brought it in. So after already putting in 3k into this car, now I need a 7k transmission? No. And I know I am not the only one in this situation. VW should buy me a transmission for making me deal with crappy service.
DO NOT PURCHASE A VOLKSWAGEN

Stay away from this dealer, I don’t know about service but sales it no good. If you find a better price somewhere else they don’t care and will refuse to give back your deposit. I called to let them know I found a better price at trend motor an wanted a refund for my deposit. I was told by IKA and the cashier is was not a problem just bring in my paper work. I get to gensinger and they made a copy of my card, then ika (salesman) says ok you just have to talk to my manager quick. Ken Gensinger — he states, I don’t care that you found a better deal at tread, it’s not my problem and you’re not getting your deposit back. I said ok we will see. Thanks Amex! AVOID THIS PLACE!

Just bought a Jetta from Ken Gensinger jr had a great experience honest gave me a price and no BS or surprise will definitely be back and highly recommend this dealership. Excellent deals

I had an amazing experience purchasing my certified preowned VW Jetta at Gensinger Motors. I worked with Aika, Roger, and Ken. They were each very welcoming, friendly, honest and professional. The dealership itself has a lot of history and a very home-​y feeling. I definitely recommend it to anyone in the market for a new or preowned VW.

Service at v.w. is excellent always honest with the customer. They are always there to help .love the service
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This might as well be the only VW Dealership in the Tri State area because I do not know why anybody would go anywhere else.

A pleasure to shop for a car. No need to go elsewhere. A great price on a certified pre-​owned with extended warranty. Aika was a pleasure to deal with.

ZERO STARS!
TERRIBLE TERRIBLE TERRIBLE!
2010 GTI still under warranty with a defective horn (worked on and off). turns out that the day I took it for service the horn decided to work so Mr. service manager says «I can only change it if it fails in my shop» I said OK I understand, however, how can I prove it next time it fails to work and their answer was «record it with your phone’. Simple enough so when it happened again I made not one, but two recordings. When the service manager heard it he said «yes I know it not working, but it has to fail in my shop so I cant replace it’. TOTALLY STUPID LACK OF CUSTOMER SERVICE. BUYER BEWARE! TAKE YOUR BUSINESS ELSEWHERE.

Finally!!! A service dept. that is upfront, competent, honest, quick, and everyone is really nice! It’s great to be able to trust that you aren’t being ripped off for things you don’t need.
They gave me the prices of what everything could potentially cost, over the phone, when I made the appointment… oil change, brake pads, engine light diagnosis… It ended up not even needing brake pads (like Jack Daniels had told me months before), the diagnosis and hose it needed were somehow still covered under warranty (the car is 4 years old). So, it ended up costly $ 600 less than I thought it would.
Also, I dropped the car off the night before, and they called saying it was ready at 11! I couldn’t believe it, the car had also been cleaned inside and out, they did an especially excellent job on the wheels. To top it all off, they gave me a free bag and water-​bottle (it was Halloween).
What a surprisingly pleasant experience! For years, I had settled for the atrocious, incompetent service at Jack Daniel’s, figuring they were all the same. I wasn’t even hounded (or asked) to fill out a survey, a first!
Thank you Gensinger service dept. for restoring my faith in VW and humanity! You by far exceeded my expectations!!!

Service review only–
Gensinger VW service exemplifies why we choose to pay extra and have a dealership service our cars, rather than a local shop. Their crew is very experienced, very professional, and does their best to ensure timeliness with their service. Manager Brian, as well as consultants Edgar and Vinnie are some of the people I have worked with. They know me by name, and they always make me feel at home. Never an upsell, and even if I ask for a service, they will run a test and say «you don’t need that now» (actually saved me a lot of money this way!) So although its a very modest looking dealership, and they don’t have free rentals, I would trust my VW to them any day. When you need service, you need experience– and I know firsthand from visiting a few area VW service shops that these guys are the best in the business.

Excellent excellent excellent.