Fette Kia

I decided I needed a new car early last year. I wanted a Kia Soul so I was pretty set on that car in green. After going to 3 other Kia dealerships, we end up at Fette. I found a few cars I was interested in, however they were on the Fette Ford side (stay away, they suck BAD!!!) After getting dissed at the Ford side, I was going back to my car which was in front of the Kia dealer. The salesmen were looking but scared to come out (I guess they didn’t like how cold it was) well neither did we so as we got in to leave, finally someone had enough balls to come out and approach us. He asked if we were looking for anything. I told him dude I pulled up in front of Kia planning to buy one, but when we pulled up, you guys just sat there like we just landed from Pluto, so we went over to Ford and they were Grade A assholes. He apologized and we got down to business. I was in there for 6 hours and the last customer because I refused to be taken advantage of just because I am a female. It was an extremely long process because they kept telling me what I could get, but its not what I wanted. They tried to sell me a very slightly used red one, but nope it had to be green. In the end I went a little over budget, but I got what I wanted with a few perks. The interest rate was great and I have no complaints. They were very friendly not homophobes as it was my wife and I, and they really worked with me and they closed the deal. Every time I go back, the manager Jeff is super friendly and remembers me. When the car has recalls they take care of it super fast, they even gave me 2 free oil changes and a $ 50 gift card. I have no complaints

A follow up on my car purchase experience with Fette Kia. This time I’m in for my second complimentary oil change. The first of which was perfect. I was in and out within 30 minutes. With no appointment. The second time I’m waiting over an hour which is in itself not normally a problem considering I had no appointment. My issue today is being given the paperwork for my car with the expectation of my car being completed. Only to see my car being raised on the lift a second time and a technician using tools to remove skid plates from underneath my car. Apparently, somehow during the oil change process oil spilled and pooled on the skid/​protection plates. I waited an extra 20 minutes for the 2 techs to clean and replace these protection plates. The woman at the desk was helpful and honest about the delay. I asked if the tech working on my car was in training. He was, but «under the watchful eye of a senior tech» the female desk person stated. The senior tech wasn’t so watchful. This particular service experience was sloppy, at the wholesale level. My advice is to make sure you are vigilant when dealing with the service department.

Bad experience. Sales people were nice, but cold. Felt extremely pressured to commit without even knowing what deal I was getting. After a 10 minute staring competition with the salesperson and his manager, I walked out utterly confused at what just happened. I get it, you need to make a sale but a little customer service goes a long way. I felt so uncomfortable. I will never go back and do not recommend this place.