Reserve Square

Stay clear of this one. Everything is always broken, the elevators, the gym equipment, the garage. They are understaffed and the east side of the building rarely has security. The gym equipment is disgusting and torn apart. The cost to park has been raised 20 percent over what it was a year ago. The fire alarm goes off all of the time at early hours of the morning. It’s just not worth it.
In response to that comment. As far as the multimillion dollar elevator work being done, I was trapped in one of the recently «renovated» elevators for almost an hour on Monday. Clearly they aren’t getting their money’s worth because the elevators still break down all the time. As far as bias goes, it’s easy to see the one getting paid by K&D having one. But I’ll let my review and all the other negative ones speak for themselves.

Actually –1. Do not rent here. Apt okay. Location okay. Common areas infrequently cleaned. Hallways are just dirty. Elevators are disgusting. Trash area is a filthy mess. Laundry room is usually trashed by residents.
East Building. The elevators are the worst. You will spend more time than you can imagine, standing and waiting for the elevator to come. Generally that will be on the fourth floor because you are coming in from the garage or trying to do laundry. When you tour the building, take a look at how filthy the fourth floor is. Consider that you will spend a significant part of your day standing there, in the dirt, thinking «I live here.» I read the reviews and thought it couldn’t really be that bad. Oh, it is.
Never have a package sent to you here. The mail room is completely dysfunctional.

Pros:
— Good location. The C Line trolly stop is directly in front of the building. Downtown is walking distance.
— Management. My personal experience with management has been ok. They have been nice and responsive.
Cons:
— Parking. Parking was a nightmare. Almost the whole time I was living there, they were painting the parking garage floor. This meant that parking was limited and thus, you were paying for parking every month without knowing if you will be able to park or not. I hope they finished for any prospective people looking into Reserve.
— Elevators. The majority of the elevators were broken. This meant long waiting times to get to your apartment during busy times. One particular elevator was never in operation the whole time I was there. I was almost stuck in one elevator when the doors wouldn’t open. Thankfully, we pushed a different floor button and it moved and existed on a different floor. I hope they resolve the broken elevators.
— Hallways. The hallways in each floor smell very bad. I couldn’t believe the smell that would come out of the hallways.
— Price. While apartment prices downtown are generally high, I feel the price for Reserve compared to what you get is quite unreasonable. If the living conditions were slightly better I wouldn’t mind the price.
Overall, I feel many should look at other places before considering Reserve.

I just broke my lease yesterday and would have paid a million dollars to do so. The place is a hot mess, smelly, dirty, something is always broken (elevators, lights, fire alarms, etc). They have lost 90% of my packages, all together worth hundreds of dollars. When you do try and tell them about your problems the management barely listens and surely does not do anything about it. Security is a joke. Hardly ever watching their security cams and letting anyone in. My good friend lived here as well and had some random person walk into her apartment one night and security was called along with the Cleveland police and nothing was done by Reserve Square. My friend ended up breaking her lease and immediately moving out due to her safety being as risk. Last, but certainly not least, the garage is absolutely disgusting and left permanent stains on my hood that I have to pay out of my own pocket to fix. Along with the 100 $ a month. Long story short try your best to not make this your home.

If you can afford to live anywhere else, do it! There is always something broken at this place. Whether it’s the fire alarms constantly going off in the middle of the night, the elevators that never work, the maintenance department that consistently ignores your calls, or the mailroom that is utter chaos and makes you wait 3 days to pick up your deliveries, you will find that this is an absolutely awful place to live.

RUN! if you can run faster than the cockroaches. Bed Bugs everywhere and the story is they can’t afford to fix the issue. So residents and commercial spaces are left with over whelming bug problems.
The residents are mostly foreign and contribute to the dirtiness of the buildings and as long as the owners get that $$$$ they will continue using Reserve Square as a Cash Cow,
Living here was a nightmare.
Only positive thing to say is that the office staff was always professional and always tried to help.

This entire apartment complex is full of Cockroaches everywhere. DO NOT MOVE HERE. We moved here this morning and decided to go out and enjoy downtown the same night and we were all happy and came back at night and as soon as we turned the lights on, everywhere was full of COCKROACHES. it is terrible. There was Cockroaches on our bed, in kitchen, bathroom, i mean everywhere. Stay away from this building

My friend stays at this place. He says it is convenient and very safe. Lot of commercial spaces too but good ones. I see lot of international community which again is another feature for safety. The park opposite the building is great and abuzz with people mostly families and kids till 2am in the morning. Apart from that, I stayed in my friends place for 2 weeks and felt ok with it. Old building and smells mushy… The staff seems ok. Parking is strictly residential.

New Apartment with appliances — 3.5÷5
Elevators — ¹⁄₅ — take forever, always breaking down
Parking lot — ¹⁄₅ terrible, over sold spots
Management — ⁰⁄₅ — uncourteous, rude and often just act dumb
Moving in and moving out — ⁰⁄₅ the worst experience ever. Most professional moving companies refuse to help
The whole building is littered with trash and smells bad. Definitely would avoid at all costs

worst place ever! management is so bad in addition to K&D management contract is crazy, money thieves. not clean place. fire alarm went on late at night. not recommended to anybody.

0 stars!!! This place is disgusting! I stayed here for 5 weeks for business. Had to change from West Tower to East because my first apt. was COCKROACH LADEN! My next apt was nice, until the bathroom sink clogged. I bought some draino, and it worked for 2 days. I realized the sink was only clogging at certain times during the day… hmmmmm, drainage problems??? Yep. So then, after hearing multiple stories about the elevators getting stuck, I GOT STUCK! Yes, and required a Fire Dept. rescue.
If you get stuck, call the FD, they said to. The mgmt. will leave you in there for hours. @ people told me their stories.
A few days later the pool leaked all over the gym and into the parking structure, LOL, good times! Apparently the owners are only concerned with bottom line and not the safety of their residents. I genuinely felt unsafe in this building, not b/​c of the tenants, but b/​c of the structure and elevators (and bugs and uncleanliness). Trash compactor rooms always disgusting, and piles of trash by elevators almost daily.
And a side note… maybe people are just very nice, but I saw lots of people bringing bags of stuff? to the security guards late at night. I saw this maybe 5x with the same guard, and he didn’t seem extra nice to be receiving all these gifts. Hmmmm curious. Elevator bribes? Just speculating.
And a last note, I heard and saw a lot of people complaining about the locaton of the loading dock and how it’s almost impossible to move in/​out. Nightmarish.

Many better options available in downtown CLE.
Pros: Good location, walking distance from all sports arenas and E 4^th street, Competitive pricing, grocery store, gym & swimming pool
Cons: The elevators are horrible, parking garage has calcium leaks on to your car which never go away, management is not very responsive to requests to fix the issues, rude security personnel. Moving in/​out is painful.

Completely disgusting. The building is a complete slum. A real shame. Used to be nice. Bugs everywhere. A completely disheartened staff. Can’t even get into the garbage room. The gym is a complete disaster. Check it out for yourself, and make sure you talk to a resident before you decide to move.

Two stars, with a third for the price and location.
This review is for the furnished corporate rentals only.
I stayed here for a month at the end of 2013
The good stuff first.
The location is fine if you are looking for a short-​term place near Playhouse Square.
The small grocery store and on-​site laundry were very convenient in the winter.
Perhaps this area is coming up a bit, but nobody in our company felt unsafe here — even with the Greyhound station nearby.
The not-​so-​good:
This is a student-​caliber apartment complex that has been gussied up a bit. Sadly, the upgrades do not improve the overall experience much.
When we walked into our apartment, (7G) the place was dirty. Some of the blinds were broken, and the kitchen was a greasy mess. The carpet had not been significantly vacuumed since the last tenant (there was cereal and other bits all over the place) — and the windows were just gross. I spent about three hours cleaning to make it habitable.
The kitchen is nice — with granite counter tops. But the pots and appliances were cheap and barely usable. Bring your own pans and coffee maker.
There were also bed-​bug traps all over the place — mostly being used incorrectly. We never saw any in our room in the five weeks that we were there — but one of our company members did find bedbugs in his room — and took pictures. The management company handled it as best they could — relocated him, and sanitized all of his clothes and bags. You can find beg bugs anywhere these days. Just be aware.
The furniture is cheap, and not particularly comfortable. We had a small couch, one armchair, and a dining set. Just not many options. The beds were fine, though the linens were cheap and old. Again; bring your own if you can.
Even with the large windows, it was pretty dark. We asked for more lamps — and it took five days of constant reminding to get them.
So, would I stay there again? Well, if I was working in Playhouse Square, I’d have to say ‘yes’ — just because of the convenience and the price. But it’s not what you’d call a cozy living situation.