Michael D Schloss, OD

I have been going to Dr. Schloss for the past 10+ years and have always had a wonderful experience. The receptionists are knowledgeable and helpful, always great at brining out frames that they think will work well with your face and skin tone. It’s a small time family business so I always felt good spending a little more than I might at Walmart or some chain glasses store and they might not be as available same day, but it’s worth it. Even only seeing them once a year, they get to know you and learn what you like. They’ve always been genuinely interested in keeping up with what’s new. They’ve always been able to work with my insurance as well which can help a lot.
I recommend them to any and everyone.

I wish i could give them less then one star to be honest. What makes it so bad is i didn’t even get to see the doctor, all i did was call to make an appointment for a new contact exam because i am out. The receptionist was so rude and very unhelpful. On there website they state that they accept VSP insurance and i should just call and ask whatever questions that i had, so i did. They lady on the phone was short, unhelpful and slightly condescending. Right off the bat she tells me that they charge an additional $ 90 dollars for an exam, i say okay isn’t that covered by my insurance, i was confused lol. she places me on hold. mind you the first time she tells me no then i read her what my insurance says it covers, she places me on hold. Comes back and tells me that it is covered but that it would only leave me with 50 to spend on contacts. Mind you i also get a 15% discount on my contacts so i ask about that she says oh yeah that included in the price i just gave you which makes no sense because anywhere else i have went i go in do my exam and end up paying maybe 15 or 20 dollars when i pick up my contact for my copay. So this to me is unheard of. I ask her is she sure, she lets out a sighing sound like I’m wasting her time and says yes. I would suggest spending your money else where. I mean i was pretty much giving them free guaranteed money and this is how they treat new customers. Never again.
04/​18/​2012
*Just to show people how they talk to customers and PROVE how rude they are this is the response that i got after i left my previous review, word for word from a Anne. J*
Anne J.

2 weeks ago
If you do not wish to conduct business with Dr. Schloss’ office, then that is your prerogative, obviously. However, I cannot figure out why you would be so judgemental and downright insulting if you are not a patient of the doctor and have made it your determination never to be one, either. What exactly is the point, if you are not a patient and have never conducted a financial transaction with the office. If you decline to pay 90.00 for an examination, then that is your personal business, not an affair for the entire world to read about. As a life long friend, and 35 year patient of the doctor and co worker, I am personally horrified by your review of Dr. Schloss’ office. You need to take responsibility for spewing such vile insolence and casting such dire aspersions on the Internet. The real crime is that you can be blasphemous while masquerading as anonymous individual. You utilize your anonymity as a mask to cover your cowardice. You should be ashamed.