Harley-Davidson Cleveland

Gave them one star because ZERO STARS was not an option. The service department made us wait 3.5 hours to replace two… TWO bolts and ONE hose clamp. Response normally given…“we’re working on it” but when we went into the back garage, we saw the bike just sitting there while the mechanics ate their lunch. Main floor, all the attendants were great, but the actual service/​repair department, total jerks. Just smiled and walked away.

New ownership is refusing service to Honda owners. This has been a Honda dealership for years, and now loyal customers are being asked to leave. Not a way to build goodwill.

I visited the Harley Store this week on Lorain ave. Let me tell you the Grand daughter went way out of her way to try and find me a vintage hd captains hat. No wonder their family has been in business for so long, wonderful customer service. I recommend checking them out. If they don’t have what you are looking for, they most certainly will point you in the right direction. You hardly ever see that kind of service anymore.

Visited Harley-​Davidson Cleveland — located off of Lorain Avenue. While this is a H-​D dealership, they sell other types of bikes and scooters. But mostly Harley stuff.
I bought several H-​D t-​shirts, a H-​D poker chip, and H-​D dealership pin.
They have some interesting motorcycle decorations, including a wooden motorcycle, and a Halloween Chopper!
Folks working here were friendly and helpful!

This a great family owned Harley-​Davidson Dealership. Very rooted in Cleveland pride and customer service. During my bike shopping process I dealt with James. He was very honest and helpful. I never felt like I was being pressured or «closed». Great approach to sales and information. We went on a test ride and he made me feel very comfortable with everything.
The dealership has a great location near W.150^th area and Lorain. Their selection of bikes is nice and their apparel department is also very stocked. The entire staff is friendly .and I had some nice chats with several different team members while visiting the dealership.
I haven’t tried their service department yet, but plan to soon.
All in all an A+ place to buy a Harley or Honda motorcycle! Very cool. I plan to be back.