Handyman Connection

I went through Angie’s list and they located and scheduled Handyman Connection Cleveland to come to our house to install a door and patch some walls. Angie’s list confirmed the appointment, then the Handyman Connection confirmed the appointment. All set — right?
A few days later (The day before the scheduled service) the Handyman Connection called to see if we could move our appointment from 11am Saturday morning to 9am Saturday morning. We moved around a planned breakfast and another appointment and confirmed that we would be happy to accommodate.
We then received confirmation from Angie’s list confirming the appointment change.
Again — all set.
Saturday at 9am came and went, as did 10 and finally 11, etc.
I called the Handyman Connection and emailed the people at Angie’s list.
Crickets
Apparently the Handyman Connection sends people out to work on Saturday but doesn’t care to have anyone available in case of problems. Business 101
Finally on Monday the Handyman Connection scheduler called me back to apologize — apparently the person who was supposed to come out to do the service never received the emails from the scheduler. How could he have been confirmed to do service at 9 (or 11) if he never saw an email?
So I asked for the owner of this local Handyman Connection to call me and the person I spoke to on Monday told me that he would call me when he gets into work. That was 4 hours ago and still no call. I guess if you buy a Handyman Connection franchise you get to:
Ignore setting up systems to ensure that your service providers are actually confirmed to do work
Ignore customer complaints and instruct your scheduler to call the (would be) customer and make excuses for the no-​call, no-​show
Come to work whenever you feel like showing up and then blow off said customer when he requests that you call him to discuss this situation
So — needless to say — the Handyman Connection is on my short list of awful service providers that the world would be better off without. My recommendation — avoid these guys and let real service providers have the work.

There seem to be lots of Handyman Connections, and I’m not sure which one I used. I went to the website and I suppose it is outsourced.
The handyman came to my house and though I’d said I needed a ceiling fan installed and a quote for repair, he came with nothing and was only going to do a quote. Apparently he didn’t have tools for the ceiling fan, which is funny, because I ended up installing it myself and other than a screwdriver, all the «tools» were included in the box.
In addition, he tried to say that he could do an odd job on the side (outside of handyman connection) and tried to sell us a frame. It was very unprofessional!
On top of that, he was late and for a ceiling fan, his quote of $ 120, was far above the other online quotes available.
No thanks, I’ll call a professional service next time.