Coventry Shoe & Leather Repair

I have been going to Carlos shops since 2010 and I have been absolutely pleased with the work that was done on my shoes. I trust them 100% to bring my purses and shoes back to life. Their prices are reasonable and the work is fantastic. I would highly recommend Coventry Shoe Repair to everyone in need of miracles on your shoes!

Expensive, poor quality, and poor customer service.
I got a zipper repaired and both soles replaced on a pair of boots, a coat zipper repaired, and a backpack zipper repaired. $ 81 total. They forgot to repair the boot zipper, so I had to bring them back and wait another week for that. Within two weeks, the zipper on the backpack broke again, and the soles of both my boots were falling off. I had to take them to another tailor to get everything re-​done. Huge waste of money!

I brought in 10 pairs of high heeled shoes in various states of disrepair. There are several shoe repair shops closer to where I live, but I went here based on Unilocal reviews. All of my shoes needed new heel taps, and many also needed soles. I generally don’t spend a lot of money on shoes because I wear them out quickly (yay for TJ Maxx and Nordstrom Rack!), so it wouldn’t make sense to spend a lot repairing them. When I brought them in, I was quoted a price that was more than reasonable, so it was worth it to me to get them fixed rather than buy new shoes. I left the store happy and hopeful, but waited until I picked them up before posting a review so I could comment on the quality of the work. I have to tell you, it’s like I now have 10 new pairs of shoes. Maybe even better, because the new soles are more durable than the originals. From now on, every time my heels start clacking because I wore out the heel tap, I will drive slightly out of my way to get them fixed at Coventry Shoe and Leather Repair.

HORRIBLE LOST MY BOOTS! SHAME ON THEM!
Took three items for repair
1. Boots needed resoul Result very sloppy workmanship
2. Suede bag needed to be sowed. Result poor glue job (I paid for sowing!) done instead. A kid could have done a better job
3. They Lost my third pair of boots which needed heals.
Their excuse was they are doing construction.
WHICH IS BULL$@!#
I asked to speak with the owner and the lady said He is in Equator.
Shame on them!

This is such a TERRIBLE business I wish there was a no-​rating option. They «lost» my favorite boots somehow and refuses to pay me for them blaming it on past owner and telling me they are not responsible??? Horrible people and business practices. I highly recommend NOT going here and taking your business somewhere more deserving of it.

Scruffy little Coventry Road shop from the days when with typical so-​so customer service and design.
Had various things fixed there with mixed success. One a vintage bomber leather jacket that from wear and tear had thinned and holes. He did a good job and found matching leather to full the holes, result is not fabulous but OK.
Had a lady’s shoulder bag fixed, which did not look so swell afterwards and was somewhat overpriced, definitely for the result.
Last time went with some ladies’ clogs that only needed build up of the wooden heel that was tread down. He wanted to charge a start-​up price of 40 $. The shoes were pretty, but we are talking no Manolo Blahnik designer shoes, we are talking Made-in-China-sold-at-JCPenny’s-shoe-corner-wooden clogs for a retail price of 15 $.
He suggested I should not consider the retail price of the shoes but the emotional value attached to them.
Well, I have emotional value attached to my 40 $ as well somehow, so if I have to choose I guess I’ll try Gino’s Shoe Repair that people all over town seem to hail so much!
*I did go out to Gino’s and boy was I glad that I did: half the price for not one, but two pairs of shoes!

I use this shoe repair place despite living on the west side. I started going there and have always been happy with the results.
Previously, the shoe repair place had been owned by an old European couple. The lady was blunt, short, but she knew her shoes!
Now it seems to have transfered to a younger gentleman — which was a surprise to me when I dropped off my shoes. The storefront has been spruced up and he now sells more clothing, purses and many of them with an urban flair. He has orange walls, a water fountain, lots of knick-​nacks for sale and there is also a spinning 90’s style rack that kept me mesmorized while I waited for him to retrieve my shoes.
Overall, this guy seems to know his shoes just as much as the little old lady that he must have bought the shop from. Everything came back to me with new heels, cleaned, and for a decent price.
I’ll keep making the trek.

Well i been to Coventry Shoe & Leather Repair twice. The first time my experience was wonderful, i bought in 3 purses and he give me a really good rate. I picked them up a month later, i was very impress into the strap on one purse broke and i had to end up carring the purse around like a clutch for the
|{rest of the day.
I end up bringing the purse back to him (it took a while) along with another one with the same situation, both purses handles need to be resew so the purse can be a working purse.
I get there and it’s the rudest lady ever. Well she say’s «i have to talk to him» it was like night and day from the experience i received before. She had to talk to him about the previous repair on the purse that snapped. She also said well you have to leave something a deposit. So i left 10.00 dollars since the sign said no debit/​cc transaction after 7÷11… WTF no debit/​cc transaction even local thrift stores and low end stores take it. Anyway i left the money and expected a call from the man himself. I waited and he never called i got around to calling him later that day. He mentioned to me the work was done by the manufacturer (bcbg). I said no you completed the work last summer, but i just got around to wearing this purse in the spring. Never the less i let him work on the purse costing me addl 30.00 dollars to repair a already repaired strap and another purse that needed a new strap.
Fast Foward today ⁶⁄₂₆
Lately I have been saying let me go get my purses because i see them hanging up there for sale. I walked in the shop and it was busy, same mean lady working. Do you have your ticket ready? I was looking around for my ticket at the same time. Ohh nevermind i could have went back there once. i wanted to say lady you are at work!!! I found my ticket and she said «oh this an old item». I said yea it is AND very nasty tone… i have had enough, she came back with the purses and still complained about fixing the purse just last summer wearing it only once. She said well he said. before i knew it i said is he here! Yes he is! I guess he didn’t want to come out because he never came out. But i made sure he heard me saying and «This will be my last time here the service SUCKS!!»
Just beware…
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Based on comments that I read on this site… I went to Coventry Shoe and Leather repair to have an «on the spot» repair completed. They were busy and said that I’d have to leave them and come back in a few days… I begged to see if they could be done then, and voila, they squeezed my shoes in. Even though I live in Mentor, I’ll go back again. and again.and again!
Oh, and they MAKE all types of leather purses and satchels… lovely peices, and great prices, too.

I hate to denigrate a locally run place, but in this case, I don’t really have a choice. I have used Coventry Shoe & Leather Repair a few times for shoe repair, and they did an okay job, but not great work. The storefront is rather dingy and they don’t have great customer service.
The first time I took in a pair of shoes to have the heel fixed, they put on a new heel pad. I wore the shoes the next day, and the heel pad began to peel off. I brought it back to them that day, and they said that they glued it on, but must have failed to nail it on. They fixed it right there, but still I was disappointed that my first experience with them was sub par.
I saw that they also do clothing alterations, and shortly thereafter I brought them a pair pants that had a broken zipper, which they fixed adequately. I later brought in a few pair of dress pants that needed taking in. The fitting area is a dismal little corner with a loose curtain hanging in front of it. The seamstress took my measurements and told me to come back in a week.
I picked the pants up on the appropriate day and took them home to try on, because I didn’t want to use the fitting area again. I was very frustrated to find that the work was really bad. The the length was fine, but in the gluteal area, she had totally screwed up and it looked horrible.
I took them back the next day, and tried them on in front of her, and she said that was the best she could do, and that she didn’t work on pants like mine very often. I wasn’t sure what she meant by «pants like mine,» as they were basic dress slacks. And they were no longer wearable with the crappy work she had done.
I asked for a refund, and was told that they wouldn’t do that, because they had done the work I had brought the pants in for. I said that the work wasn’t acceptable if it wasn’t wearable, and in so many workds they said I was S.O.L.
I told them that I wouldn’t be back, which was disappointing to me, because they are pretty close to where I live, and I like to support local businesses. Nevertheless I’m done with them, and I hope my tale is a warning to others.

Great place, professional service, even though I must admit I am not a big fan of the «negotiating-​the-​price» process and quite bad at it, hence I don’t even try. This place though, has made miracles for my warn out, favorite pair of shoes! Kudos!!!

Who visits their parents for the holiday weekend and only brings one pair of shoes?
Only an idiot, or well… me.
So, I brought my favorite brown leather boots with me and wouldn’t you know it, my horrible walking habits had once again wore my heel caps down to nothingness. I’ve had this problem-​o before, hence I knew it was an easy fix. My only issue was that I needed to find a place that would replace them while I waited, since I was wearing them. And somewhere relatively close please? Thanks.
My first stop was a little place in Mentor, OH who wouldn’t even take my business. The door said «Heel repairs while you wait», but apparently this little lady was too busy to do a 5 minute repair. Ugh… whatever.
Since I had to head out to Cleveland Heights for a hair appointment later anyways, I decided to leave early and find a place out that way. Using my handy-​dandy Unilocal app I found Coventry Shoe & Leather Repair. I was expecting the same, rude attitude as the store before this, but was pleasantly surprised by the «we’ll make it happen for you» statement instead!
Parking can be a little tricky over by Mayfield and Coventry, but I found a spot super quick and walked right in. This shop was noticeably busy – customers walking in constantly and phones ringing off the hook – yet they listened to my problem and fixed my boots while I waited in my socks. Ten minutes later my boots came out in perfect condition, leveled (since I walked on them for a while without the heel cap and did some damage) and cleaned.
For a store this busy to pay that much attention to detail on a quick, $ 15 job was so impressive to me. They could have just threw on some new heel caps without thinking twice, but they even took the time to sand down any uneven-​ness.
So, thanks to Coventry Shoe & Leather Repair my favorite boots are still perfect, I’m not walking lopsidedly anymore and I wasn’t late to my hair appointment. Woot!

I don’t have much to compare these guys to, as I have never used a different shoe repair place. I have taken two pair of shoes here, however, and they have done a great job.
I do not know how long the people have worked at this place, but everyone seems to be 50+. This translates into experience, and they all have a lot of it. Everyone is very nice and the work is very professional.
You can also get dry cleaning and alterations done here, although I think they’re a bit pricey on the dry cleaning. You may want to check, and it sure is convienient if you are dropping off shoes anyway.
Be prepared to pay a 50% deposit on your repair order when you drop it off.
Edit: I just got my shoes back and they are beautiful. Twice now I have taken used shoes to be repaired or re-​worked, and both times they have come back better than the originals. Hats off, Coventry Shoe!