Starbucks

Incompetent. 2 days in a row and both drinks were awful. Rude and extremely slow staff.

We come regularly and are usually disappointed with this location. Baristas are rude. Drinks aren’t made correctly-​even small things like teas not being shaken, syrups missing in syrup based drinks etc. We love Starbucks and live near this location so it’s unfortunate that this location is so poorly run.

Service is slow!!! Every time! The coffee is good. Expect to wait 10 minutes. They had at least five people behind the counter three people in the store and two cars in the drive-​through and it took 15 minutes.

The only Starbucks in the area that doesn’t mess up my drink. Everyone is really friendly too.

Staff is friendly enough however it is extremely difficult to work remotely or have a normal conversation due to the volume of the music being played. Staff need to yell to each other to communicate which adds to the problem.

The parking lot at the place is atrocious and they always run out of supplies (especially apple juice). Every time I go to this Starbucks they are out of something. So annoying.

This is not a good place to visit unless you have at least a half hour or more to kill waiting. The staff is friendly and the coffee is good but they are extremely Slow! They are behind everytime I have ever visted.
This is my least favorite Starbucks in the Winston-​Salem area because of the time it takes to get your order.

I love me some Starbucks, but the price is sometimes a turn off. Usually, the speed of the drive thru and staff make me overlook this. However, today it took a very long time (15min) to get a simple tall Pumpkin Spice Latte — nothing fancy or different than standard order for it. The staff was courteous but slow and didn’t seem to engage as much as other locations. The drive thru was extremely tight to turn. Almost a narrow U-​turn and then to come out, you can’t turn left, due to median, so you have to go through Walgreens lot or turn right and eventually turn around to get back how you needed to be. The flavor of the coffee was right on point and met all expectations, but the hard to navigate lot, long wait in drive thru (only 1 other car) and also not feeling the warm, welcome vibes from staff will have me second guess this location vs another next time. The flavor though, definitely amazing as always!

This Starbucks is fairly small and the drive though/​parking situation can be aggravating (it’s easy to accidentally get stuck in the drive through when you’re trying to get out). It’s also in an odd location. The coffee itself is pretty typical of any other Starbucks but their location and parking is so irritating that I find it inconvenient to go here

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I don’t know if I have been to a Starbucks outside of Florida with a reasonable drive-​through wait. This one is no exception. I have currently been in line at the store for 15 minutes already. my dog is with me and it is a warm day so rather than go inside I am dealing with this wait by writing a review. I read other reviews that report the staff is rude, and after finally making it to the speaker I would 100% agree. As I was ordering my drink the person taking my order cut me off while I was speaking and said «is there anything else» I said «yes, could I have that with skim milk and no whipped cream?» And she was so snippy! I could hear her rolling her eyes! So rude! And absolutely no acknowledgement that people in the drive through are waiting OVER 25 MINUTES for their drinks!

I would agree with the more recent reviews of a rude or not so friendly staff. It’s 6pm on a Saturday, one person in the drive thru and myself.
I ordered my coffee but forgot to mention I wanted an ice drink so she came back to ring me up, and I don’t think she was angry about it. But it must’ve been shift change time so she took my payment and let someone else get my drink.
Well apparently people don’t order ice coffee with the thicker caramel sauce. The girl who made my drink was using the regular pumps and I asked if she could switch to the ‘dark caramel sauce’ to which she replied ‘technically no but it’s ok.’ I’m not sure what that meant bc I’ve done it at other starbucks before.
I’m pretty sure most starbucks are all about creating a great atmosphere and customer service. I didn’t feel like the barista wanted me to have my drink exactly the way I wanted it. Maybe it was me but she was a bit sassy in her answer when I asked about caramel sauce even though I told the first barista who rang up my drink which caramel I wanted. I’ve never had a problem before and maybe it was a bad beginning of shift, but no need to be snippy.

I have to say that since I work for Starbucks I can be hyper critical of our stores. When our stores are inconsistent, that speaks for our company as a whole. I love what Starbucks stands for and I love finding other stores that have their own «local coffee shop» vibe. This one didn’t have it going on today.
I don’t usually visit this location, but my sister and I, on our way back to work, decided to pop in for an iced coffee. No one greeted us upon entering, no one looked up, no one said hello when we approached the register. I understand that you’re busy making drinks for the drive-​thru, but the way we were treated (or not treated) was unacceptable. Someone should have spoken up sooner to say «Sorry. Be right with you.» or something like that, but we stood there for several minutes. A young lady came from the back room set her stuff down and immediately took our order.
Our drinks were up to Starbucks quality and the remolded store is just lovely. I will definitely come back, but I just want to make the workers aware of how much customer service affects their business.

I only had to wait 5 minutes while they made a fresh batch of coffee and I was not put out in the least… but they gave us our order for free! Customer service seems to be their focus. Good coffee, good service, attractive location.

Consistently terrible service! They ignore customers waiting, don’t smile or greet anyone, or respond to ‘thank you’.

This a great Stabucks. They have recently done a renovation and it looks nicer. They upgraded the patio witch is a nice place to sit and have a drink. It is far enough off the road to not be quote so loud. The barista was very good and took extra carw with my drink. She though it was not smotth enough and reblended it before serving. She also put it in a larger cup rather than leaving some behind.

Love this location. Very friendly staff. Not the usual Starbucks where they blare music so loud you can barely talk.
A little hard to get in and out of their parking lot because of the shared entrance and the busy road.

I like Starbucks in general, I alway order one of two things, the chai tea latte or the medium whole milk latte. I got the whole milk latte, it was good. I also ordered the oatmeal with nuts and dried fruit, also good. I like that the oatmeal had no sugar added (although you can add some if you want) and the portion control of the nuts and dried fruit is always a good thing.
The service was standard, the place was clean. I would come back.

Friday around 4 pm I went by and I went inside b/​c the drive thru was backed up… No wait to order… ordered a smoothie and caramel flan latte… I had the smoothie after a 5 minute wait… I waited 5 more minutes and I had to leave without my latte (which hadn’t been started) and the barista and cashier were busy doing something else other than taking care of the inside customers… Then I tried to call back and talk to the manager Friday on 4 different occasions and no one would answer. I finally got a hold of the assistant manager Saturday morning and he offered to make me the drink I had ordered 15 hours before and I said no thanks… I’d like a refund of the 6 $ latte I ordered but that would be too much of an inconvenience for this store.

Lots of hate out there for this Starbucks. If I boycotted every company that donated to, supported or leaned in a social or political bent that I personally oppose then I would be growing and making all of my food. When that happens I guess my Unilocal account would be totally useless.
I can do with or without Starbucks. The rest of the family loves it so I’m normally along for the ride.
I’ve been to this location several times. I have never had any problems with the quality of the product or the service at this location. The only negative is you can’t turn into the parking lot if heading south on Lewisville Clemmons road. You have to make a U turn or cut through the CVS parking lot.