Lokey Motor Company

I will never, ever buy another car from Lokey. Worst car buying experience I’ve ever had. I purchased a 2011 SLK350 from them last year and was blatantly lied to about multiple things in order to make the sale.
First I was told they’d remove some scratches from the door, which they tried to go back on after the sale was made. Then I was told I could purchase a, and I quote, «bumper to bumper extended warranty», which we did, only to find out months later that it wasn’t actually bumper to bumper. Now I’m finding out that, despite being told it was up to date on all services when we purchased it at 48k miles, that they never flushed the transmission fluid when it was due at 40k miles!
Overall, just a very very underhanded dealership with sales people who will lie to your face in order to make a sale. I would not recommend Lokey to anyone!

Went to Lokey Mercedes to purchase a GLK for my daughter. Salesperson was arrogant and condescending to us. We were very close to buying the car. At 6:55 p.m. he announced that they were closing and that we didn’t have any more time to make our decision. We had not even been there an hour at that point. He was very rude. I notified the Sales Manager the next day via email. The Sales Manager promptly responded to my email and offered to help me personally. Unfortunately, the car we wanted to purchase sold the next morning. We missed a good deal but Lokey lost a potential customer. We went to Mercedes Tampa and were treated quite differently. We purchased a car from Mercedes Tampa are are very happy with our decision.

The Lokey Family Member in a new white Mercedes Tag Lokey16 — is a big fat jerk who thinks because he is rich he is special and entitled. Very rude and foul mouthed. Will now take my Porsche business to Bert Smith — your rudeness just cost you over 70 grand… but hey you got plenty of money and don’t need my F-​in biz. OK

These days it is rare for a company to step up and do the right thing. But that’s exactly what LOKEY did for me.
I had several problems with the car that I purchased and was very disappointed in it. After meeting with Jason Good and Eric the shop foreman I left Lokey in a new vehicle. Doesn’t sound like a big deal right? However the big deal is that they paid off my disappointing vehicle so that I could get in the new vehicle!
I’d also like to recognize Brian Colllins in the service department he’s always gone above and beyond to try and fix any problems that I’ve had and Rick Wilk in financing for making the whole process enjoyable.
They all exceeded my expectations and provided the best customer service I have ever received from any car dealership.

Good Service Department. Sales team is OK. Puts some pressure on clients but I guess that is the nature of the business. Overall satisfied.

I will never lease a car from any Lokey dealership. I currently have an E class and I was interested in getting into something new since my lease is coming up. The sales rep (didn’t catch her name) did not know what she was talking about. It was either she was trying her hardest to get me into a new E class because of their incentive or she really didn’t know anything. I think I made my point to her that I wanted something other than another E class but noooo she kept insisting. So when I ask her how much the MSRP on the M class was, she said a little over $ 80,000. And plus I never had any good experiences with this company, whether it be Lokey Infiniti or Lokey Mercedes. I will make sure I get a new car from a different Mercedes dealership other than this place. All of my friends and all of my dads friends drive a Mercedes and I will make sure to tell them about this company. Bad customer service in each department!

Called their roadside assistance to have them tow my car to the dealer to make a key for it since I’ve left my keys in California. Took them 2 days to tow the car.
The dealer lost the car and can’t find it!!! What a joke… I been waiting 5 days to make a key for my car and what I get is a run around and «will call you back» attitude. Very incompetent people.

Had another great experience with the service department at Lokey Mercedes. My service manager is Stephen King and he was incredibly professional and helpful. He made sure everything was perfect before getting my car back. I now know that anytime my Mercedes is in their hands it will be taken care of with great care. Thank you!

Staff extremely unfriendly if your going to look for a 50,000 dollar car I expect the best. These people could care less about you don’t recommend you shop for a car here at all

Neutral. If you are looking to buy a vehicle from them on Ebay, you better read the fine print very closely.

most recently my car did not start. called the mercedes person, that I usually work with, could not start, after a new battery was purchased (⁷⁄₁₂), he also wanted to tow the car. He also told me that Mercedes Benz USA only warranties the battery for 12 months. Wrong and or a lie, I have purchased two batteries for two other mercedes, so I know better!!! So I called the dealer.
Anyways, I called 800 svc, They sent tech Corey from Lokey, he started my car, reset factory settings, was very nice appeared to be knowledgeable of my auto needs.
I will return for svc, asap… I have faith in Lokey now.

Great service department. Bought my CL here and they take good care of me. Send a car to pick me up and take me home every time. If you want a to buy a Mercedes this is your place.