Lokey Infiniti

Always take our cars here for service even if we have one out of warranty. These folks’ are straight shooters and they don’t overprice. Servicing the older vehicle also comes with the benefit of free service loaners that definitely helps over other shops.

Just bought a used Qx56 very happy with the deal they worked out for me… not only did that work hard they worked fast great job team 5***** thanks again
CB

My mom leased a car through them and totally ripped her off. The salesman was so inexperienced, the owner’s son. On top of that, after a month of having the car, she noticed that something was wrong with the transmission. whenever she accelerates the car would jerk as if she was shifting gears in a car with manual transmission. She took it to service a couple of times and they all said that nothing was wrong with the car. We have mechanics at the shop we own, and they told us that the transmission was messed up. Infiniti continued to deny there being something wrong with the car so our employees fixed the issue themselves. These people are horrible and take advantage. Customer service is the worst and my family as well as everyone we know will never purchase a car from here again!

By far, the best dealership experience I have ever had. The entire staff is friendly and professional. I take my ’04 in for routine maintenance and I have never been disappointed. Their «loaner car» program is unreal! There’s nothing better than not having to worry about rides, etc while the car is being worked on. On top of that, it’s usually a current-​year luxury model. Matt has been my service adviser for years and he is definitely the best in the biz.

Today I completed my first service appointment with Lokey Infiniti in Clearwater.
I was looking forward to establishing a relationship with Infiniti after purchasing my M35 last year. When we arrived to drop the car off I was impressed with the efficient way they took the car, my complaints about it and how quickly we were able to get our loaner vehicle and leave.
After we left, in a G37 with 20K miles on it, we started noticing how dirty the car was. There was grease on the inside drivers door carpet and floorboard, coffee? stains on the carpet, visibly smudged and dirty windows on the inside of the car and it was covered in pollen and dirt on the outside. The car sounded bad when it was idling although it drove fine. The worst problem, however, was the awful smell from the inside. Some bad combo of body odor, cigarettes, poopy diapers etc. everyone noticed and even my kids complained. I can tell you after driving it I would never consider Infiniti for a vehicle if I hadn’t already enjoyed mine so much already.
When I did arrive to return the loaner vehicle, I couldn’t find anyone in the service department, at the front desk, at the service desk, or in the showroom. I had to walk to the business managers office to find someone. This was at 6 o’clock. When they did find someone to help me, they were not familiar with my service requests, and although they did quickly get my paperwork, he then sat and read it to me instead of showing me my actual bill. It seemed as though he was more interested in having me pay than making sure that I had been taking care of.
This is not what I was expecting from a luxury dealership. I have had better service from small mechanics before. As such, I cannot recommend this dealership to anyone for service. It makes me skeptical about their sales too.

Things went as well as you can hope for when buying a car. Alex was my sales person and I appreciated his professionalism, knowledge, respect and especially his honesty rather than just giving the standard company line. While of course they want to make the best profit they can, I felt Lokey Infiniti treated me more honestly and fairly than Infiniti of Tampa.
I love that when the time comes for maintenance, they’ll drive a loaner car to me (an Infiniti at that, not a cheap rental car), drive my car back to their service center to work on it, and then return my car to me when the servicing has completed.
I love my Infiniti and imagine buying more in the future. I will certainly return to Lokey Infiniti when the time comes and I hope Alex is still there so I can work with him again.