Ashley HomeStore

Great promotions running on great products. We found exactly what would fit the space we needed and the products were delivered and installed professionally and efficiently. Ashley is easily our first go-​to furniture store for all of our future furniture needs. Also, thank you to Matt for helping go above and beyond the call of duty to ensure my expectations were exceeded.

Go see Sherri, she’ll take good care of you! We’ve had nothing but great experiences with Ashley Furniture in Clearwater. Delivery is easy and on time. If they are ever running behind they call you and no matter what they call when they’re getting close.

Don’t do it — seriously — go to another store. I am now nearly a month from the date that I handed them money they required prior to delivery — they want it all up front. Once you write the check or give them the credit card, you will play hell getting a call back or customer service of any type. They told me they had inventory, and then said the «warehouse» count was wrong and it would be two weeks before the bedroom suite would be delivered. Had I not noticed in the store that I needed box springs to put under my foam mattress, which I told the salesman about, I would have received a bed that would not work with my mattress.
I am still waiting for BOX SPRINGS — See Derek C’s note from December 2014. They blamed the warehouse for our lack of box springs, too. I don’t know WHO they blame for their disorganization, bad attitude and lack of communication. I can’t ask because they won’t deal with the fact that we have a disassembled bed still sitting in the bedroom — when they do call back, they don’t have info and they clearly don’t care. They won’t take the furniture back, and they won’t complete the sale/​order. The guys who delivered the bed shirked the set up responsibility onto the «people who are going to deliver the box springs.» Whenever that will be– maybe some box spring gnomes will drop by soon?!
Store manager Kristi is a piece of work — unprofessional and not at all customer oriented. SERIOUSLY! Shop somewhere else — ANYWHERE else. I have purchased a LOT of furniture in the past 4 years for myself and furnished homes for 2 of my kids — never have I ever had such crappy service. I’d recommend checking out Rooms to Go — and Kane. Ashley is off my list.

We ordered a lot of furniture and just moved in a new apartment. What was supposed to be one day became 7 days later. WE slept on the floor, very uncomfortable.
We financed it through AcceptanceNow. It is hard to get ahold of them, they can never get there payoff prices right. It’s just frustrating to deal with them. There no better than Buddy’s, Aaron’s or REnt A center.

Price was great, but I’m not sure dealing with the less-​than-​stellar customer service was worth it.
First delivery attempt sent two guys who thought SQUEEZING my couch through a doorway (without any covering for protection) was appropriate — damaged it and had to refuse delivery. yet, they tried to get me to sign off that I had received the order anyway and acted irritated when I wouldn’t sign something that said I had accepted it in good condition — I had to order them off my property. Second attempt the delivery was scheduled between 3 – 7. They didn’t arrive until after 8. Blamed it on the rain — but no one contacted me when they knew HOURS earlier that they would be late. The rain wasn’t a surprise — I knew 3 days before it was going to rain all day — they should be able to plan accordingly. I called at 7 and they had no clue where the driver was nor if he’d be there in 5 minutes or 3 hours. How is that possible in 2015? They said he’d call — at 7:30 still no call. I called back. They still couldn’t find him. crazy. Had it not been a door buster awesome deal I would have asked them to cancel the sale.
Bought a desk floor model and told them I’d be back with a larger car and if it didn’t fit, I owned a box truck. They took it upon themselves in the next 2 hours to TAKE IT APART. Probably so I wouldn’t notice that there were PARTS MISSING. Manager told me it was a «courtesy» (as if he was doing me a favor) and they couldn’t possibly store it for 2 hours for me on the floor. What? It was super small and they could have put it in 100 different places for 2 hours. Acted like I was crazy for even questioning it and was unwilling to do anything for me if I ran into problems reassembling it and was rude. Desk would not go back together correctly with the screws provided and all the parts were not there, which I would have noticed if it had been in one piece when I loaded it — as it was when I PAID FOR IT. I had to spend quite a bit of time at Home Depot finding parts to make it work so the thing wouldn’t collapse, stab me with screws that were sticking out, or so the glass wouldn’t fall off and break.
If you find an awesome deal, get it, but lower your expectations of service (you get what you pay for), and if you’re paying a decent price, forget it and go elsewhere.

I am so very disappointed with Ashley furniture (Clearwater location). I am remodeling my house and decided to use them for the FIRST time and certainly the LAST to get my living room set. I picked a sofa and two chairs. I waited 4 weeks for the sofa to be delivered, the chairs were supposed to be delivered a week after (Wednesday March 11^th, 2015), i get a call the day before telling me that it wont be delivered until Saturday the 14^th, i said no problem, a day later i get another call that they don’t deliver to my area (Bradenton) on a saturday so it will have to be the following wednesday the 18^th. I was very upset and spoke with management. i was offered $ 100 refund as a courtesy and was promised a delivery on the 18^th. Today (the 17^th and again the day before the delivery is supposed to be here) i get a call that the chairs wont be delivered until April 10^th.
I speak with the manage and he was rude and unprofessional, telling me «it’s not like we are saying it wont be delivered until November, it’s only couple more weeks!!» To add insult to injury, he called me «Theresa» and my name is Souad!!!
Take your business elsewhere… terrible service and bad attitude… i plan to file a complaint with the BBB and reach out to the district manager…

I am very disappointed with Ashley furniture. I lived at West Covina and near by the furniture store as a neighbor. My mom whom recent bought a secretary desk and chair, but we still not satisfied the desk because the quality is really low and poor. I am very frustrated to keep calling them to replace a new desk for me. However, the desk has been replaced for few times cuz when we got the desk first time, the cabinet panel is cracks as damage, and the 2^nd time they deliver and replace the other one to my house, but I can’t open the top draw until I hurt my right hand. I made a phone called to the customer service just 30 minutes ago around 3:20pm on 12/​31/​2014, the customer representative whose attitudes was really bad and rude. The lady just hung up my phone w/​no patience, and she didn’t even have a good attitude to listen my requested. All I want to do it’s replace a new secretary desk again, but she refused my requested. I dont deserve this trouble if I spent $ 451 with this desk. Anyways I don’t recommend Ashly furniture store at West Covina location to anyone if you need to replace your furnitures and get a new one in the future.

I was contacted by the store manager regarding our box springs not coming with the first order. The person I spoke to refunded our first delivery fee as well as setup the delivery of the rest of our order.
The reason I am giving them 3 stars is because the day they delivered our box springs the delivery guys said they had no order to take the previous box springs that came with the first order. They said I had to call the store. after 20 minutes of waiting I finally gave the delivery guy the phone and had him talk to the store. they stayed here until they sorted out the issues with the store. This place is mismanaged. don’t say its the ‘warehouses’ fault. fix it

I posted on here, several months ago, my displeasure with this company! There is NO SERVICE AFTER THE SALES! We bought a 14″ mattress for $ 2026 and a moveable base. They couldn’t put the base together and had to come again the next day. They left the mattress lying in the middle of the floor still wrapped. The next day, 2 different guys came. They said the other guys just don’t know how to put it together. They put it together and put the mattress on it. After 3 days on the mattress, we could tell there was something wrong. Got out the tape measure and our 14″ mattress is barely 8″ thick. The store basically said tough! They said we have to contact Simmons, who said they didn’t take our money. So we lost $ 1026.00 because there is NO SERVICE AFTER THE SALES!

I wish I could give this store zero stars. I don’t think I could possibly despise of Ashley furniture more than I already do.
I ordered a bedroom set, mattress and box spring a month before my planned move in date to a new apartment. I scheduled the delivery over three weeks out for a Saturday delivery because I don’t have family in Tampa and work during the day, I was scheduled to move in to my apartment that Saturday, etc. I had looked in a lot of other places and was just tired of looking. They had a promotion going on for a white set that looked decent in the store so I bought it.
Fast forward three weeks. I get a call on Tuesday confirming my delivery for Thursday. I immediately called them and asked why my order was scheduled for Thursday when I had scheduled Saturday delivery pretty far in advance. «Someone» went in and changed my order, and they told me they wouldn’t be able to deliver on the Saturday I had scheduled, it would be the following Saturday. I said no, make it work, and they did «squeeze me in» for my original delivery date. But first I had to hear the sob story of how sorry they were that there wasn’t room. I told them I didn’t care about the problems on their end, make it work because that’s the right thing to do.
So a few days later they deliver my furniture. While unloading the truck the delivery guy informs me that he does not have the footboard or rails. And the headboard is useless without those pieces. I feel bad that the delivery guys had to listen to me yell at the store employee. Again, SOMEONE removed the footboard and rails form my order. They again told me they could not deliver on the following Saturday, I again said make it work, after hearing yet another sob story about how they couldn’t deliver on the following Saturday. I again said make it work, and in turn they «squeezed me in». At this point I also told the sales manager that I did not like one of the pieces I ordered because it’s too big and because I was within the 72 hours of delivery that I would like them to take it away when they deliver the headboard. He told me they don’t have a return policy and asked who told me that. Well of course the salesman John that sold me the furniture did, so that I would just buy it!
I’m now sick of typing out all the issues I’ve had with them. To sum it up, they can’t give me an itemized receipt with the discounts they gave for the trouble, or the returned piece of furniture. As they have said «it would just be too hard for me to understand». The dresser, headboard and night stand have imperfections and paint chips. I told them to send me a touch up pen and just end this nightmare. They told me they don’t have touch up pens and they need to send out a technician which would mean waiting around on another Saturday afternoon for someone to come with a touch up pen and make it look right… I don’t think so. I’m still waiting to hear back from them to see if there are any alternatives to a technician coming out.
I’ve been handed off between the three managers throughout this process. I think they must fight over who gets to call me each day to give me more bad news. The management here is terrible. Jim the sales manager, Glen the office manage and Josh the store manager should be embarrassed by the service I have received.
As a final disclaimer, I have worked in a customer driven environment for years, I’ve completed nationally recognized customer service training courses, and I would never treat someone the way that I’ve been treated. Go read my positive Unilocal reviews. I much prefer writing those.

Just your typical ashley furniture… Eric G. Helped my wife and was great. We didnt end up buying anything but only cause we didnt find what we were looking for. No furniture for the more eclectic people but great selection for your average family.

…buyer’s regret… wish I had stopped myself from buying there. Sofa so uncomfortable, can feel the wood through the arms and frame… cheaply made… have learned my lesson… could have found a better price and quality if I had just kept looking…

If I could give them zero stars believe me I would. They did not stand by their product or live up to any commitments to rectify the situation after I received a couch that was not of the same quality as the floor model. Feels to me like the bait and switch is alive and well in this organization and their return policy will ensure that they get away with it for years to come.

Visted Ashely Furniture several times while on the hunt for some new furniture. Let’s just say I look forward to shopping for new furniture about as much a getting a root canal. I’ve had way too many salespeople hover like vultures during the visit.
Thankfully, a very kind salesperson, Dragonia, was extraordinarily helpful, kind, and gave just the right amount of attention.
Fortunately, Ashley had exactly what I was looking for, so I’m a very satisfied customer of the company, and a huge fan of my salesperson.
So 5 stars for Dragonia, and 4 stars for a store smart enough to hire her.
I would definitely shop here again just to work with Dragonia again.
Atmosphere: N/​A
Service: 5
Product: 4
Value: 4

Just moved down to Florida from another state & gave ally furniture away. Figured I’d start fresh problem is no one has black fabric sofa. The majority of the sofas here were leather. Sorry don’t want to sit on animals. My search continues.

I am in the market for basically a house full of furniture and I stopped in to Ashley’s furniture today and met a nice salesman by the name of Cary. I recommend asking for him as he was very nice and not pushy. He spent time with me and got me the information I needed to compare the furniture at Ashley’s to the furniture I have shopped for at other places. 4 stars because I am a fan and may be back very soon.

Catherine Muldoon & Christopher Metcalfe from Christopher Metcalfe Creation’s went furniture shopping for a friend we stopped at several store’s. We went to Ashley Furniture Store and met Darius Smith there Furniture Décor Specialist what a great person he listened to our needs and he brought us right to several types to choose from. His product knowledge is perfect we stayed in budget and our friend was totally satisfied.
Thank you to all the staff at Ashley Furniture Home Store
Christopher Metcalfe
&
Catherine Muldoon