Suncadia Resort

I needed to get away for a few days and came across Suncadia’s website and decided this is where we needed to go for R&R and I’m happy I did!
First, the drive down is stunning! The looming mountains in Snoquaimie Pass, the beautiful, sparkling Keechelus Lake, and the playful deer as we drove up to the resort.
As we entered The Lodge, the view of the mountains was incredibly peaceful. I felt as if I had walked into a fairy tale (the good kind, not the evil, macabre kind). We had reserved a one bedroom, with a queen sofa sleeper, room that had a private outdoor hot tub (it’s extra), an electric fireplace, and a full kitchen. It was fantastic to open the sliding glass door and sit in front of the fireplace (which unfortunately we found out is something we couldn’t do 90% of the time — see below).
I utilized the Health and Fitness Center everyday. On sunny days I swam in the heated outdoor pool and relaxed in the outdoor spa. On days it was overcast and cool, I swam in the indoor heated pool. As I was there during the week, I had both pools all to myself! There is also a sauna, which really isn’t my thing, but my friend said it fantastic.
All the employees I came into contact with were warm, friendly, and helpful. The coffee bar area is only open until about 4pm, but if it was closed, you just ask the front desk and they can help. They can’t make espresso, but if you needed any of the sundries, they’d open it for you.
My biggest issue, and why I knocked off a star is that our room (2023 in The Lodge… make sure your DON’T get this room!) was right next to the exhaust for the boiler room. Which meant that if we opened the sliding glass door, we’d be overwhelmed by the smell of a noxious fume. The first night there, we called the front desk as we thought there was a gas leak. The engineer came and immediately knew where the smell was coming from, said if the wind was just right the exhaust blew into our porch. Unfortunately the wind must have been just right our entire stay as we were never able to use the hot tub or sit outside. Such a disappointment!
We did tell the front desk and they were very apologetic and as we checked out, the manager on duty came out and spoke with us. The additional fee for the hot tub was reversed on our bill, but we had really looked forward to the hot tub. Sad face…
Overall, I’m glad I went and enjoyed the beauty of Suncadia. I will definitely go back and would definitely recommend it to anyone looking to get away for a few days. It was relaxing and offered incredible food (Fifty 6 Degrees had an amazing Prime Rib Dip!). But when I go back, I will ensure that my room is no where near the boiler room exhaust!

Just took my first trip to Suncadia, and me and my eight-​year-​old loved it. The staff was super friendly and out going, the food inside the venue was great, the views were spectacular, and the pools were fabulous. The only thing I would call out on the negative was the price of smore fixings. Best you bring your own instead of buying them at the resort. Highly recommend to anyone in the Seattle area.

It is a nice place to stay for a weekend getaway from Seattle. Golf course was very accommodating when called for a last minute tee time with a couple of kids. Pool facilities are clean, nice and fun. The food service and dining establishments are a nightmare. You should plan to pack snacks and a cooler if you have kids because food is overpriced and they ran out of common items. You have to call over and over to get room service (don’t trust the «just leave us a message option!»)

This is a long overdue review of Suncadia. I have to admit that I’ve always enjoyed myself when staying at Suncadia. If it weren’t there, I’m not sure if I would otherwise find myself vacationing in Cle Elum?
Overall the facilities are extremely nice and well kept. The golf courses are terrific, I’d recommend Prospector. Rope Rider is just okay, felt like a muni. The swimming pool is terrific for families and kids. Now, the spa is truly and extravagance to be savored. It’s great with outdoor heated pools and massage and just some nice places to hang out and relax and decompress.
I’ve not been to Suncadia so much in the winter, most of my trips have been in the summer. It’s not too far of a drive from Seattle, 90 minutes or so. Sometimes the traffic through Eatonville can be bad, although I have no reason why, but just keep it in mind as you head home.
Oh, and I would say that it is not cheap to go Suncadia. With great facilities, great service and excellent meals, comes the cost of such things. You pay for what you get, and at Suncadia you get a lot. Have fun.

1. Booked a weekend through Expedia. The fitness center/​pool access is not free (I didn’t even use them so the fees are required for all guests i’m assuming) and they should have just been upfront with what the fee is upon arrival. I was charged fees to my card after my stay and was wondering what they were so I called and was told that my booking did not include payment for the fitness center. OK would have been nice to know the exact amount to these services instead of trying to hide these details from the customers.
2. Very secluded location so the only option to get food is in the hotel unless you want to drive 40 min +. We called the in room dining multiple times and ended up leaving a message and they were supposed to call you back. Never ended up calling us back over an hour later so we walked down to one of the restaurants in the hotel to order take out since they were all booked until they closed. took 40 minute wait for a burger, soup, and shrimp salad. The food situation here is a bit of a nightmare. especially if you’ve been on a mountain all day with minimal food options.
3. Friendly bar staff and restaurant staff despite the long waits and lack of response from in-​room dining.
4. Very nice and clean room that has a luxury feel to it. They were very accomodating despite the food situation. Very comfortable and roomy.
I would pick snoqualmie resort over this one. Suncadia is overpriced and the first two reasons i listed ruined my short stay at this place.

We stayed one night in a room in the hotel at suncadia and feel like we could have gotten a similar experience at a Motel. The sheets smelled like cigarettes, which meant we hardly slept and woke up feeling dirty and with soar throats from the sheets. The coffee tasted like dirt. The bathroom was nice. That’s all I can say nice. The staff wasn’t great or helpful but I guess they weren’t rude. Wouldn’t recommend here.

Suncadia has something very good: they are dog-​friendly hotel, the views are awesome, there are some activities to enjoy in winter: tubing, skating, spa, glade hotspring, snowmobile. They are good.
But the hotel management is a mess and is extremely disappointing. Don’t get me wrong, the people there are friendly, they just not able to help due to the messy management.
Here is something I experienced:
Fireplace:
I booked the a 1-​bedroom suite with fireplace and river view this Christmas and hoped to have a warm stay there. So on the first day, we took our puppy out to play in the snow and returned the room. I turned on the fireplace trying to warm my puppy from the wet. But it does not work. I sought for help, 2 people come over and don’t know what’s wrong (1 told us just wait for it to heat up). After 1 hour, the 3^rd people come and told us: «Oh we know the fireplace in this unit is out of order for many days, I don’t know why they still put guest in this room.»
Wait, what? The hotel know it is out of order and they neither fix it nor remind the guest about it? We waited in cold for 1 hour and the puppy caught cold. We were so disappointed and angry. We talked with front desk about it. They are sorry about it and say there is no other room we can switch and wanted to give a 10% discount. Are you kidding me? I booked this $ 431/​day room and the 10% does not even cover the price difference with a non-​fireplace room ($ 300+). And the second day we talked with a manager and she eventually agree to give a $ 100 discount per day, which is just the price difference with the non-​fireplace room, and our puppy was sick already.
Phone:
Did I mention that when I found the fireplace issue I have no way to call front desk? Because both the living room phone and the bedroom phone did not work! Tech people come twice, he fixed the phone in the bedroom and saying the living room phone is broken and he will exchange for another one. And he never come back. We used the bedroom phone for the rest of our stay.
Coffee maker:
On the third day morning, we were trying to make coffee before we go out to tubing. And we found the coffee maker does not work. I called the front desk asking for an exchange. No one showed as promised. I then went out and talked with a house keeper at the hallway and he said he will bring me one soon. He did not show up in the next hour. We could not wait any longer and left. Really? For something so simple so common and so time-​sensitive like breakfast coffee, how can you let guest wait for an hour and no show?
By the time we returned room, I saw a note: «We don’t have any more working coffee maker, we are sorry. You can go downstairs and ask our coffee shop guy to make one for you.» Seriously? Such a big resort does not have backup coffee maker?
Shuttle bus:
We took the resort shuttle bus to the tubing hill. And when we return, we were told by the resort guy that the shuttle stops both at the tubing hill and at the winery restaurant about 30 yard away. So we went to the winery and waited there. There are never shuttle stop here. We waited for sometime and decided to call front desk to check the status. The front desk said: the shuttle is on its way and it will arrive the winery soon. I double confirmed whether the shuttle will stop at the winery and got a «yes». And I am not an easy believing people, so I stand outside and I saw a shuttle is non-​stopping driving towards the tubing hill. And I begin to run to the shuttle and finally caught it. When I got on the shuttle, I heard the driver asking the hotel through the walkie-​talkie:” is there anyone to pick up at the winery?” The other side said «No». What??? We just talked on the phone!
When you say something is a shuttle, doesn’t it mean it has a «ROUTINE ROUTE»? Even if you are using the shuttle as a «taxi», shouldn’t you maintain a list of places where people are waiting? I am sure there are more people stuck in the snow waiting for the never-​coming shuttle.
In-​room dining:
In the second evening, we decided to eat in-​room. So we tried to call the in-​room dining number. «We are busy or are out for delivery». I got this voice message. I tried to dial the number again and again in the next 30 minutes. Never succeeded. I called the front desk instead. All they could do was to apologize and asked me to wait. We waited 45 minutes before finally got through.
So the question is, no one answers the phone? I am ok with telling me that «we are busy so we may need 1.5 hour to prepare your dinner». That’s at least I know I will get some food after waiting. But no one answers the phone for nearly an hour?
All in all, I believe there is a big mess in the management. The communication between the staff from different departments is lost. No one knows what’s going on in other parts of the resort. So as a guest, I experienced all the disappointment. And such a beautiful place is wasted by such management.

Just booked our weekend at Suncadia with the help of Allison. I was so bummed when the house we wanted booked before I could reserve it. Allison saved the day and found me two more to choose from in our price range. We are looking forward to spending a family weekend at the end of September. My dad’s 86 birthday and our daughters 1^st wedding anniversary.
YAHOO thank you Allison for your friendly customer service.

Suncadia has such potential and some areas of the resort are getting better, but there are still a number of issues holding it back from being a stellar resort experience.
On the positive side:
– location is still beautiful
– golf is wonderful
– The pool area is great and they have improved the food options this year
– Love Love Swiftwater cellars on the property
– The Dawson park is wonderful for kids
On the negative side:
– It is Soooo overpriced. This year they required a 4 night minimum for houses and some were going for $ 1000/​night
– The upkeep on the houses is horrible. Just horrible. For $ 1000 night, you don’t expect to have a house with holes in the wall, broken beds, doors that don’t work, dirty kitchen, dirty carpets, missing amenities like no hair dryers in the house, and inconsistent kitchen supplies.
– So much of the service is lacking. For example their shuttle service takes forever. We often had to wait 30 minutes for a shuttle and there’s not even a direct shuttle number to call
– Stuff is always broken on property. This time there were numerous broken lockers in the pool changing room and occasional broken hot tubs in the pool area
I love Suncadia and have been going for years, but this may be the last time I rent a house given the declining condition and rising prices.

We spent a family weekend at Suncadia. There were some major hiccups with our reservation and check-​in. We had 2 suite reservations at The Lodge that Suncadia’s booking system «lost». Of course there were no spare rooms that weekend either. Suncadia was able to move our entire party (10 ppl) to a large house, which in $ value was well worth it; but it was much further to the kid-​friendly amenities that we were looking for (i.e. indoor/​outdoor pool, restaurants, etc). Also, the reservation manager was supposed to follow up with us regarding the booking error but never did.
The resort itself was great, though not the most kid-​friendly when there is foul weather. high-​winds made the outdoor pool area a difficult proposition and the indoor pool was so packed with older kids it was near unsafe for little ones (5 yrs and under).
Overall, our stay was enjoyable, customer service was good, amenities were well-​maintained and thought out.

One of our favorite vacation destinations for our family! We love going during any season, but especially the summer. We just spent 4 days there and spent each day hiking, swimming & biking with our 5 & 6-​year old. This resort is family-​friendly and they even have Campcadia, a childcare service that kids ages 4 – 12 can go for a themed event for 3 hours, and that gives the parents some downtime. We went to the spa and then the winery and had a great time. We’ve been about 10 times and will continue to go back. If there ever is an issue, please be patient… speak directly to the manager and they will help make it right.

Yikes! People are super hard to please, I guess.
I had the most wonderful time while staying at the Suncadia Resort last weekend. To be honest, I was expecting the worst due to reviews I read on both Unilocal and Trip Advisor. To my surprise, I didn’t experience a single issue while here.
Everything here is a bit pricey, but it’s a resort in the middle of no where (compared to where I live), so it’s to be expected. It does suck that all the food and dining options are basically cut off at 9:00 pm, but there are a few places to eat at just an exit away if you’re starving at 11:30 pm.
The view here is absolutely beautiful. If you walk down 1000 stairs (yes, seriously), you’ll get down to where the river is, which is also another beautiful sight to see. Despite there being a lot of people there, I never felt like any area was overcrowded. I went to the hot tub and pool around 6:30 pm and was the only one there the whole time. From 7:00 pm to 9:00 pm, they have various s’mores stations at the fire pits where they lay out marshmallows, graham crackers, chocolate, and sticks so you’re able to have unlimited s’mores. How cute and cool is that? Big hit for the kids AND adults.
I had both dinner and breakfast here and thought the food was amazing. Yes, pricey, but delicious. Everyone was extremely nice and helpful, so I can’t complain about the service either.
I plan to go back. The rooms are super comfortable and have everything you need. Fridge, mini stove, and cookware. Awesome place to relax and enjoy some nice weather and scenery, for sure.

I would give it 2 stars but all the staff I encountered were very nice and the views are beautiful.
The «resort» claims to be pet friendly but nearly every area and common rooms have no pet signs. Even outdoors they have no pet signs?! So they think «pet friendly» means you can sit alone in your room with your pet or walk them in a few of the areas your pet is allowed. They do apparently have a dog park but it’s not particularly close or large. My little dachshund couldn’t even make it more than half way without wanting to stop, which brings me to my next point: none of the walking trails have *anywhere* to sit or rest! So unless you’re planning to walk several miles each direction with your dog with out stopping you’re out of luck.
My second major sticking point is the hours that food is available. They have restaurants, apparently, no out door seating so I do what with my dog if I don’t want to order room service? They have a little shop that sells coffee and some snacks, it closes at 5 pm. After 9pm there is no food, not even a vending machine, you can get with out a twenty minute drive each way to go eat, and even then if you want something actually *late* you can drive 36 miles to a taco bell in Winatchee, it’s literally your only late night option. I’m not going to a «5 star luxury resort» to cook my own food… I can do that at home, with my prestocked pantry and fridge. Seriously I’m supposed to pack food into a luxury resort? What?
After our first night I went to shower and get dressed in the bathroom, I hear my dog going insane barking in the bedroom so I rush out of the bathroom to check on her. Thankfully I was fully dressed, if only for a few moments before, as there was a man outside my third story window only inches from the glass in a cherry picker! Apparently he was hanging up plastic sheeting to do some maintenance, which is fine by me, but at least mention that when I check in so I know not to be nude in my own room! It left us with a lovely view of white plastic sheeting for the rest of the day so no view for us from our room.
Let’s face it, this place only exists to be a corporate venue. They make their money off large groups of people that *have* to come here because it’s what their employer decided. This isn’t an actual vacation spot. For a business conference it’s perfectly fine, you’re up early, you’re busy working all day, your meals are catered. If you’re not here for work you’ll realize if you don’t get up early you’ll be up past 10 which is apparently the «bed time» the expect you to be keeping based on the fact no services are available at night, not even room service which ends at 9 and you have to call ahead 30 minutes so really 8:30, I’m not kidding they don’t even have a late night cold food menu. You’ll also notice there is almost nothing to do here but wander around aimlessly, the «trails» don’t even have proper trailheads and you have to walk through a busy parking lot to get to them, it’s not like they don’t have room for trailheads this place is in the middle of no where.
This isn’t a getaway or vacation spot, it’s a place for business conferences. The staff is very friendly but they can’t do much with what they’re given. Unless you live on a geriatrics schedule expect to be hungry here.

Suncadia Resort is substandard and overpriced.
1. I searched high and low and found only one miniature bar of soap in the bathroom (no shower gel either). Am I supposed to chose between getting to suds up when I shower and washing my hands after I pee? Or am I supposed to just remember to move this single miniature bar of soap between the shower, sink, and bath tub? Even at low end hotels, the standard is two.
2. I found a pad but no pen in the room. Substandard again – how much can a pen cost the hotel?
3. The air conditioning is done in a manner so that unless you space out the hangers inside the bedroom closet just so, the air moves the hangers so that they hit each other, causing an annoying clanging noise throughout the night.
4. Their onsite food options are overpriced and extremely poor. See my review for Portals and 56 Degrees for more information.
5. Kid friendly is great; but when a kid is jumping on the couch, crashing into a customer who is drinking hot tea? Maybe it’s time for the staff to step in. Again, standard stuff – looking out for your client’s comfort.
6. Checkout is at 11. When I asked for late check out I was told to ask for it the day I was checking out (I travel a lot and the usual answer I’m given is «yes») and then if you want late checkout past 12, they charge a fee.
In short: No thanks, never again, wouldn’t recommend it.

My husband and I stayed here for Christmas 2014 and it was awesome. We wanted a close getaway for the holidays without spending too much $$. Even though there was no snow, Suncadia offered SO much to do to keep families of all ages and types entertained during the holiday. Even the spa was open on Christmas, and we were able to enjoy a VERY relaxing couples massage right before dinner (they even offered us a complimentary glass of prosecco!) It was one of the best massages I’ve ever had.
Though not everything was operating «normally» — Portal’s wasn’t serving breakfast Christmas morning, and the candle lighting ceremony Christmas eve was cancelled, the staff went above and beyond to make it a cozy environment. We enjoyed the hot tub while sipping on hot cocoa and there were several families in the lodge’s living room hung out until late at night while one of the girls from the front desk played Christmas songs on the piano. There was also an ice skating rink around the corner and each night the Lodge had a smore buffet next to a firepit for anyone to enjoy.
Since each room has a kitchenette, you could make a longer stay out of it here, too — there’s a Safeway just 10 minutes away, along with coffee stands, bars (which are open on Christmas!) and anything else you might need. Suncadia’s definitely one of those rare hidden gem’s that worth way more than it’s value — just be sure to ask a lot of questions before you arrive to make sure you bring everything you need (especially since the weather can REALLY be a wildcard.)

First major downer is that the resort isn’t connected. You have to take a shuttle from your room to the pool, spa, or any activities.
The only thing included here is the wifi.
Want to slide down a (fake) snow covered hill? $ 20 A pop.
Want to ice skate? $ 15 a pop.
Want to ice a gingerbreadhouse? $ 35 a pop.
Want to have hot tea in the lodge? $ 25 a seat.
Want an elf to tuck your kid in? $ 20 per kid.
Want your bed made? Not sure if it costs extra, but I assume it must as our room was never made up once despite housekeeping being always on the floor.
Want to go swimming? Wear a wet suit. We wernt charged, but when the lifeguard on duty is wearing a full on coat to keep warm, you can understand why no one was in the icy water.
Want to eat? Rob a bank. We reviewed the menu first and learned that, if we ordered conservatively, we’d spend $ 65 on breakfast, $ 80 on lunch and $ 120 on dinner. We tried breakfast and it was lackluster at best and service was an absolute *joke*. Had to ask to be seated and had to ask for our food twice. The closest off property restaurant is 20 minutes each way.
The room was nice, the view was spectacular. But no way we’re ever coming back.

Oh boy, wish I could be writing a review about my experience, but unfortunately I cannot because the resort never responded back!
12−1−14: We called ~10pm to book a room as we had seen Suncadia’s Cyber Monday deal on the website and were very excited as this was for a special occasion. We were planning to bring my dog (a Shih-​Tzu, small dog of 10lbs) and asked if we could book a room that was pet-​friendly. (The website claims that this «is» a pet-​friendly hotel so we had already done our hw). The receptionist told us that she didn’t know which rooms were pet-​friendly (huh?) and would need to confirm with someone who would get back to us the next day. Before we hung up, we specifically asked that they make a note that we could have booked the room with the Cyber Monday rate (had the receptionist known which rooms were pet-​friendly) and would want this rate when they find us a pet-​friendly room.
Guess what, no one called back, nor the day after…
I sent an email the next day (12−2−14) outlining our phone call and what we had agreed with the rep. We still haven’t heard back — No one has yet to give us any updates on what is available, or availability of pet rooms, or anything. Crickets.
Not sure who is managing customer service requests, but the fact that no one is responding to phone call inquiries or emails says a LOT about the resort. I don’t need to go there to know that guest service is NOT a top of the mind priority there…

This is a great resort. Although it’s out in the middle of nowhere and what the h**l, it’s nice. The views are amazing. The rooms are spacious, clean and very functional. My room has a full kitchen, washer/​dryer, fireplace, balcony with furniture, etc. I wish I could stay longer and just relax. The big shower and tub are nice as well. The staff is pretty friendly and knowledgeable. In a state that can be cold (weather wise and «Seattle Freeze,» this location warms up to everyone. I will be back.

This is a regular stop due to an annual medical conference. Always enjoyed a well run luxury hotel but this time something changed!
Broken tiles in front of the conference center and dead plants. I observed a poor configuration for the conference with a 2^nd group’s lunch in front of our conference office, restricting the flow for our group to get back to the main building and the bathrooms. Just plain dumb planning. I suppose I should be happy they make a phone call to make sure everything is right in the room. How much more effort would it be to make sure it was right in the first place. It is not rocket science to make sure there is soap in every room.
Get a load of the center pieces at lunch. I suppose a coal lamp is cute, but it looks like it was designed by the 3^rd grade class at the local school.
When I originally called for a reservation, they were sold out for the. 2^nd night, but I rarely worry at these conferences; someone always cancels. Most of the time I just ask to be put on a wait list. Of course. I didn’t get a call, and later found out at least six colleagues had cancelled, so I could have altered my arrangements accordingly.
The problem here is that this is supposed to be a top rank luxury hotel, but the level of service and attention to detail evident in this trip was at a level of a Motel 6.
Very important: the line staff was awesome. My criticism is directed at leadership. Enable your people to do what they are here for and don’t pinch around the edges. We the customers notice, especially at this category of hotel!

Decided to have a small family getaway last winter and planned the trip to Suncadia after hearing great things about it from a few friends. We generally enjoyed ourselves here, but I can’t say I was overwhelmed, and it’s very expensive for what I feel like you get and the service was hit-​or-​miss.
The room itself was great. We had a two bedroom and it was way more space than we needed. Great to be able to cook and eat in the suite instead of eating out all the time, especially with little kids.
Since this was winter they had a few wintry activities. The ice skating was like $ 15/​person for a tiny rink, the pool is fun if your kid can swim (esp the slides) but not huge and I can imagine very crowded during normal season. The restaurant is overpriced and fine, but the service was meh. Even the sledding hill was fun, but they charge you per ride, so I just let my kid go most of the time.
I can’t really get over the idea that this is a resort that nickles and dimes you with a «resort fee» and per-​sledding charge, when there’s nothing else to do.
Also, not really their fault, but it was rainy/​not snowing, so in the winter that means you’re stuck in the lodge, or in the small pool… not much else to do, which considering this is billed as a huge resort is a bummer.
Really wanted to like this more, but just couldn’t. Maybe we’ll give it another shot in the summer or next winter because it’d be nice to have an option to get away to for a few days that doesn’t involve flying.