Suncadia

This review is for the «the village» at Suncadia. Not «the lodge!» I always love staying at the village. It is more quiet and intimate. Rooms are a lot nicer. View can be debatable. The demograpgic is even different, as well as the quality of the food in the restaurant. I like it that it is close to tumblecreek where a friend lives, so whenever I am up there, I get to enjoy the views, visit a friend, eat good food, and play a little golf at both courses.

The house we rented was very nice, clean, centrally located. The price was decent. The swim and fitness center was great. It is beautiful there. We really like Suncadia and would likely come back.
During our stay however, there are 2 issues that arose.
Firstly, nowhere did it say that a car can’t be parked on the street. We parked a car on the street starting around 2 pm because we had several cars and a small driveway. Not to mention that there are minimal cars on the roads, and we were off to the side so the car wasn’t blocking any part of the road. At 11:30 pm, a Suncadia staff member rang the doorbell of our house, despite the fact that he could see us in the dining room and waved to us through the glass so he knew he could’ve knocked. The doorbell woke up the babies and they ended up staying awake for several more hours before we could get them back to sleep. He was also very rude about moving the car even though we were apologetic, and said «don’t let it happen again». The front desk staff took down the complaint and were apologetic but that was the extent of the response.
The 2^nd issue was that during our stay, which was prepayed, a staff member manually logged into their computer system and refunded $ 1,000 and then charged that $ 1,000 back again. The issue is that we used different peoples cards to book versus the card for incidentals, so this was not a fair distribution of the funds. Not to mention that this was not requested or authorized by us.
It’s too bad that these two things happened, we really like the grounds and the homes and most of the staff were nice and courteous. But when you’re paying $ 3000 for a weekend trip, you expect more respect and professional behavior.

I needed to get away for a few days and came across Suncadia’s website and decided this is where we needed to go for R&R and I’m happy I did!
First, the drive down is stunning! The looming mountains in Snoquaimie Pass, the beautiful, sparkling Keechelus Lake, and the playful deer as we drove up to the resort.
As we entered The Lodge, the view of the mountains was incredibly peaceful. I felt as if I had walked into a fairy tale (the good kind, not the evil, macabre kind). We had reserved a one bedroom, with a queen sofa sleeper, room that had a private outdoor hot tub (it’s extra), an electric fireplace, and a full kitchen. It was fantastic to open the sliding glass door and sit in front of the fireplace (which unfortunately we found out is something we couldn’t do 90% of the time — see below).
I utilized the Health and Fitness Center everyday. On sunny days I swam in the heated outdoor pool and relaxed in the outdoor spa. On days it was overcast and cool, I swam in the indoor heated pool. As I was there during the week, I had both pools all to myself! There is also a sauna, which really isn’t my thing, but my friend said it fantastic.
All the employees I came into contact with were warm, friendly, and helpful. The coffee bar area is only open until about 4pm, but if it was closed, you just ask the front desk and they can help. They can’t make espresso, but if you needed any of the sundries, they’d open it for you.
My biggest issue, and why I knocked off a star is that our room (2023 in The Lodge… make sure your DON’T get this room!) was right next to the exhaust for the boiler room. Which meant that if we opened the sliding glass door, we’d be overwhelmed by the smell of a noxious fume. The first night there, we called the front desk as we thought there was a gas leak. The engineer came and immediately knew where the smell was coming from, said if the wind was just right the exhaust blew into our porch. Unfortunately the wind must have been just right our entire stay as we were never able to use the hot tub or sit outside. Such a disappointment!
We did tell the front desk and they were very apologetic and as we checked out, the manager on duty came out and spoke with us. The additional fee for the hot tub was reversed on our bill, but we had really looked forward to the hot tub. Sad face…
Overall, I’m glad I went and enjoyed the beauty of Suncadia. I will definitely go back and would definitely recommend it to anyone looking to get away for a few days. It was relaxing and offered incredible food (Fifty 6 Degrees had an amazing Prime Rib Dip!). But when I go back, I will ensure that my room is no where near the boiler room exhaust!

Great food and wine. Can’t believe they are killing off all the elk for the residents. Sad

This 5 star resort is beautiful with a mountainous rugged touch. I am here on a weekday in the winter. Most their winter activities (ice skating and tubing) is over Friday, Saturday, and Sunday. They have snowshoeing and cross country skiing available everyday between 9 am — 4pm.
Everything shuts down after 10pm so there is no one valeting, no bell hops, no bar service, and no room service. Every room is very clean with fireplace and spacious living room. There is washer/​dryer, kitchen, oven, stove, microwave, and safe. There is both tub and standup shower. The couch is also a fold out couch.
The road to the lodge is a little windy so pay attention to the signs. There is a shuttle that takes you to the gym with pool and hot tub. Internet is available all over the lodge.
There is self parking and $ 12 valet parking. The drinks ($ 10) and food ($ 25) are normal Seattle prices. There is a fire pit outside and a beautiful winter wonderland.

What a beautiful resort. I have only been here in the winter when there is snow everywhere and boy is it beautiful.
We came here for a few days around Christmas. Aside from being sick, it was a wonderful getaway. Plenty of activities and endless views. The resort is dog friendly, and there are lots of pups everywhere. Lots of trails outside to walk and play with your dog.
We checked into the Lodge, checking in was a breeze. They offer valet at $ 12 a night or there is a free self park lot close by. Bags got brought up to the room in minutes. We had a dog friendly studio room. The room was spacious for a studio, large bathroom, a small kitchenette with a mini fridge, microwave, coffee machine and stove. Bed was very comfortable, good thing because I spent Christmas day in bed with a fever.
I was a little disappointed with service. Housekeeping was a no-​show all day until almost 6pm. Could be because it was Christmas, but I feel like they should have given warning if that was the case. During the day, while sick, I did call down and ask if they could replenish some things like coffee and towels for the room and it never happened.
Room service is available almost all day long until 9pm with a decent menu. There are plenty of dining options at Suncadia and I think 2 restaurants at the Lodge. There is a coffee shop near the lobby :) they have good coffee.
Check-​out was fast. When I called down to request a bell man the lady checked me out over the phone. Hassel free.
**Sick in bed, I was browsing winter activities at Sundacia and they offer Elves to come in the evening to read a story to kids during the holiday season. I thought that was adorable.

Pros:
1. location
2. the spa
Cons:
Everything else.
Our stay was one ridiculous mishap after another. Our stay resembled a terrible air travel experience where we were subjected to stress and hassle yet charged crazy amounts of money! We booked a 2 night room in the Lodge back in August for New Years weekend stay. We arrived and were told we were being moved from our anticipated room in the Lodge to a town home because the Lodge was over booked. Nobody bothered to contact us ahead of time to let us know. BUT we were only moved for 1 night of our stay because the town home they were putting us in was booked for the following night.
The town home was dirty, the mattress was the worst thing we’ve ever slept on and the location was terrible. Had to check out at 11am from the town home and wait until 4:30pm for our room back in the Lodge to be ready!
Forget trying to get any type of assistance or service that goes along with a resort at these prices. Housekeeping, room service, valet etc are slow or non existent. We had to move completely on our own despite the error being the resort’s responsibility.
Check out from night 2 in the Lodge was also at 11. When we tried to check out and request our car from valet and to have our bags be brought down from our room we were told that the hotel was very busy with everyone checking out at the same time and that our wait would be over an hour! What?! We decided to go it on our own once again– absolutely no luggage carts in sight and the elevators were out of order! We ended up carrying our bags down 3 flights of stairs and still had to wait over 30 minutes to get our car out of valet!
To charge $ 300+ during peek seasons for rooms and offer this low level of quality, hospitality and customer service is outrageous. Shame on you Suncadia management.

Overall, very nice experience.
Pros:
1. Beautiful grounds, nuff said
2. Dog friendly, at least at the Lodge. The room had a preexisting dog smell, but that was cool. The room had it’s own jacuzzi and small yard for our dog to play in. Beds comfy, nice bathroom, nice little kitchen. Nice.
3. Multiple areas, swimming, workout, winery, sleigh rides, etc. I am a low energy traveller, so if you need dopamine this may not be the place for you, but definitely suited my tastes.
4. Food: Jesus god, so expensive, but so goddam good. The pizza… excelllent…the chicken wings via room service… died and went to heaven.
Cons
1. Costly.
2. Lots of expensive looking people. Normally doesn’t bother me, but Christ, I felt like a down on his luck temporarily embarrassed millionaire compared to these snooty folks. I’m not rich, but upper middle class and I felt like an absolute peasant. Maybe it’s a complex, maybe a countertransference phenomenon going on. Probably all in my head.
3. We had good snow, but last year we drove by and it was a pleasant 70 degrees with NO snow. I think with the global warmings going on, a white Christmas in Suncadia may go the way of the Dodo.
4. Parking/​driving/​valet: At the lodge at least, total nightmare. Not enough room to offload, porters who were, shall we say, not up to snuff, slightly rude and gruff. Self parking could essentially vanish requiring inventive ways to park.
Overall, very nice. Took my quadcopter up there and got some great shots. Hopefully the global warmings will slow so that snow will be perennial reason to visit. If not, there’s always Alaska.

UPDATE:
Suncadia reached out to me to offer one night’s free stay in a one bedroom unit at their lodge. We have yet to take them up on it but we will update this if we do.
It was really a debate as to whether Suncadia would get one or two stars. The room was pretty amazing with a killer view. They also allow dogs, we don’t have one yet but my fiancé enjoyed seeing all the dogs. The service and experience were the killers.
Before arriving we called and were told the restaurant was closed so the only way for us to use our $ 100 a night food package was to order room service with some pretty hefty fees/​convenience charges/​forced tips. When we arrived we were told the restaurant was to be opened and the decision had been made an hour before our arrival, the woman at the desk even gave us a special CHRISTMAS DAY DINNER MENU. As advised by the front desk we went to make reservations and were promptly told the restaurant would not be open. Not too much of a concern because they had room service still.
We went through the activities list for the next day because my fiancé really wanted to do the sleigh rides. Guess what? No sleigh rides on that day despite there being no note saying so. Sunday’s (the day we were leaving) rides were all booked.
Second day, we went to their Bear Factory activity. We lucked out because they still had a small selection but according to people who had already done it it was significantly less of a selection. In fact, I got the last bear and my fiancé got the third to last tiger. Then while making the bears they ran out of stuffing. This wouldn’t be a hotel issue right? Wrong. This was hosted in the hotel and listed as a hotel activity.
We went to dinner that night at the hotel because of our $ 100 food deal and we didn’t want to drive in the dark and snow. It took us about 30 minutes just to get our drinks. 15 minutes just to see a waitress. The food was great though and the waitress was nice. Just waiting for the food took forever.
Come to check out we had a few issues. First, I go to check my bank account and transfer money to it, Suncadia had already put on hold a $ 110 hold that I was aware of but guess what else I find, a $ 220 hold added in. I spoke with the person at the desk and was told it was simply because we spent mroe than $ 110 and was just to guarentee we paid. I informed the woman we were told it would just be a $ 110 hold and she was confused.
We then looked over our final bill and found an extra movie charge. One night of our $ 100 food credit had not been applied, and items were labelled suspiciously. The Bear Factor had been labelled as a SWIM & FITNESS ACTIVITY. They told me that they would reverse the charge for the movie and fix the food credit but could not do it immediately so they would send me an email when it was done. NO EMAIL and the charges are taken out.
I would NOT go back to Suncadia.

Suncadia has something very good: they are dog-​friendly hotel, the views are awesome, there are some activities to enjoy in winter: tubing, skating, spa, glade hotspring, snowmobile. They are good.
But the hotel management is a mess and is extremely disappointing. Don’t get me wrong, the people there are friendly, they just not able to help due to the messy management.
Here is something I experienced:
Fireplace:
I booked the a 1-​bedroom suite with fireplace and river view this Christmas and hoped to have a warm stay there. So on the first day, we took our puppy out to play in the snow and returned the room. I turned on the fireplace trying to warm my puppy from the wet. But it does not work. I sought for help, 2 people come over and don’t know what’s wrong (1 told us just wait for it to heat up). After 1 hour, the 3^rd people come and told us: «Oh we know the fireplace in this unit is out of order for many days, I don’t know why they still put guest in this room.»
Wait, what? The hotel know it is out of order and they neither fix it nor remind the guest about it? We waited in cold for 1 hour and the puppy caught cold. We were so disappointed and angry. We talked with front desk about it. They are sorry about it and say there is no other room we can switch and wanted to give a 10% discount. Are you kidding me? I booked this $ 431/​day room and the 10% does not even cover the price difference with a non-​fireplace room ($ 300+). And the second day we talked with a manager and she eventually agree to give a $ 100 discount per day, which is just the price difference with the non-​fireplace room, and our puppy was sick already.
Phone:
Did I mention that when I found the fireplace issue I have no way to call front desk? Because both the living room phone and the bedroom phone did not work! Tech people come twice, he fixed the phone in the bedroom and saying the living room phone is broken and he will exchange for another one. And he never come back. We used the bedroom phone for the rest of our stay.
Coffee maker:
On the third day morning, we were trying to make coffee before we go out to tubing. And we found the coffee maker does not work. I called the front desk asking for an exchange. No one showed as promised. I then went out and talked with a house keeper at the hallway and he said he will bring me one soon. He did not show up in the next hour. We could not wait any longer and left. Really? For something so simple so common and so time-​sensitive like breakfast coffee, how can you let guest wait for an hour and no show?
By the time we returned room, I saw a note: «We don’t have any more working coffee maker, we are sorry. You can go downstairs and ask our coffee shop guy to make one for you.» Seriously? Such a big resort does not have backup coffee maker?
Shuttle bus:
We took the resort shuttle bus to the tubing hill. And when we return, we were told by the resort guy that the shuttle stops both at the tubing hill and at the winery restaurant about 30 yard away. So we went to the winery and waited there. There are never shuttle stop here. We waited for sometime and decided to call front desk to check the status. The front desk said: the shuttle is on its way and it will arrive the winery soon. I double confirmed whether the shuttle will stop at the winery and got a «yes». And I am not an easy believing people, so I stand outside and I saw a shuttle is non-​stopping driving towards the tubing hill. And I begin to run to the shuttle and finally caught it. When I got on the shuttle, I heard the driver asking the hotel through the walkie-​talkie:” is there anyone to pick up at the winery?” The other side said «No». What??? We just talked on the phone!
When you say something is a shuttle, doesn’t it mean it has a «ROUTINE ROUTE»? Even if you are using the shuttle as a «taxi», shouldn’t you maintain a list of places where people are waiting? I am sure there are more people stuck in the snow waiting for the never-​coming shuttle.
In-​room dining:
In the second evening, we decided to eat in-​room. So we tried to call the in-​room dining number. «We are busy or are out for delivery». I got this voice message. I tried to dial the number again and again in the next 30 minutes. Never succeeded. I called the front desk instead. All they could do was to apologize and asked me to wait. We waited 45 minutes before finally got through.
So the question is, no one answers the phone? I am ok with telling me that «we are busy so we may need 1.5 hour to prepare your dinner». That’s at least I know I will get some food after waiting. But no one answers the phone for nearly an hour?
All in all, I believe there is a big mess in the management. The communication between the staff from different departments is lost. No one knows what’s going on in other parts of the resort. So as a guest, I experienced all the disappointment.

For such an expensive place you’d expect decent service, but you won’t get it. After checking in, we were told that our room wasn’t ready. It took over three hours for our room to be ready, and the whole time they kept telling us that it would just be another 15 minutes. When we finally got our room it was past dinner time. We called up room service, but all we got was an answering machine. We gave up and went to get food elsewhere. That night around 9pm room service finally called us back.
The rooms have paper thin walls that allow you to hear everything going on in the adjacent rooms. But the bathtubs are nice, and the beds are comfortable. If you get a room facing west you’ll have a great view. Otherwise you’re looking at a parking lot.

I previously have written a review about Suncadia — which was a not so great one. Our very first time we came to this restore, we did not have a good experience. In fact, I had never planned to go back. However, I reached out to the management to inform them of our stay and recommend new training to staff… etc Management immediately got back to me and wanted to ensure that this was not normal behavior for their resort. They even sent me a priority mail card with their apologies AND a $ 200 gift card. I was not expecting that. Well, my family and I decided to give it another shot this last weekend. We went during their Winterfest and HOLY MOLY it was GORGEOUS! It was truly a winter wonderland. They had so many fun actives for our family to do. from ice skating, to tubing, to swimming… etc It was a blast and our daughter LOVED IT! But the two experiences were completely opposite! We were treated so nicely as soon as we arrived on Friday evening and the staff has shown much more improvement! I don’t know if there was management changes or just new staff or maybe additional training? But the two stays were night and day. It just goes to show that you cannot rule something out without giving them one more chance. We plan to stay again! — We didn’t want to leave! Thank you for a wonderful stay!

This place is a beautiful getaway and the perfect distance from Seattle for a weekend trip or even a day trip. We recently made the drive over in search of snow where we enjoyed playing at Dawson’s Park in the snow. I attended a wedding over Labor Day weekend which was spectacular and despite the stormy weather it was a beautiful backdrop for the couple and their ceremony. The rates are high, but worthwhile for a special occasion.

Family destination that’s very convenient for a quick weekend away with the family to relax and recharge. Don’t pass up the spa! I’ve had some of my best massages there. Make an appointment with Nelly. The indoor and outdoor pools are a hit with the kids. Food truck has great food too. Town of Roslyn has a couple good restaurants to try out. Visit the farmers market if you can.

Spent a long weekend here for a conference. Stunning location, tons of walking/​biking trails, loved the hottub, staff so nice and helpful, I could go on and on. Had an excellent time. Will return!

My cousin just finished building his vacation home here and I was lucky enough to be able to visit recently. Man, this place is totally gorgeous. He took me on a tour of the grounds, including the Lodge, winery, activity rental center, and pool. I could really see myself having a great time here. He told me about the history of the place, how it used to be a coal mine. We even saw deer in front of his house!
We had wine at the winery/​restaurant in the Lodge and sat outside next to the fire pits. Man did it make for a relaxing day. The wine was delicious, I had great company, and the view is unbeatable. I told my cousin that I had never seen so many trees in my life (I’m from LA after all). It was totally beautiful!

My business rented all 18 rooms at the Suncadia Inn, which is separate from the Lodge and has a downstairs with meeting rooms and an open-​air plan. Friday was fine, food was great. Saturday all of our families did activities. At some time on Saturday, the staff changed the location of our family barbecue event from the Inn, which has a beautiful deck and is private (and we had all of the rooms), to a windowless crappy conference room in the Lodge so that a wedding, which had been chased out of Winthrop that day due to smoke from fires could hold their wedding in the Inn that we had booked. Really, I am not kidding here. There was another wedding next to our wretched substitute conference room. The guests were coming in and out of the wedding event and eating from our buffet. When we returned to the Inn (didn’t I say we had rented the entire Inn?), the reception was in full swing, with a DJ playing music at 120 decibels and drunken guests singing and yelling at the top of their lungs. Some of our party went home and didn’t spend the second night. The rest of us looked down on the reception until it finally closed up at 11:00 p.m. By the way, when my boss complained, the hotel manager threw him out of his office.

My husband and I went to Suncadia this past weekend and had a lovely time! The service was great, the views were lovely, & the grounds were beautiful.
The venue was a bit more spread out than we expected– but everyone was a short walk or bike ride away.
We will definitely go back.

My husband, baby girl and I came here for a long weekend for my 30^th birthday and my husbands first Fathers Day. I really do not understand the bad reviews; we had an amazing time! We stayed in the condos and they were so nice, spacious and quiet. The grounds are beautiful and the staff is very nice. My only complaint is for the pans in the condo. We brought food to make breakfast and the pans ruined our food. It reminded my husband and I of the crappy Target cookware we had in our first apartment. Other than that, we had a wonderful time and cannot wait to go back. We wish we could have stayed longer.

This place is amazing! The nature is beautiful with full amenities! For a city gal like me, I was able to have access to the Internet and to enjoy the nature without having to worry about no connection to my news reports or social media activities.
I went on this trip with my boyfriend, his uncle & aunt, and his two little cousins. We stayed at The Lodge at Suncadia. We were able to have the room that had the view to the mountains. The condo unit was equipped with kitchen utensils and wares. We pretty much spent our 2 days hiking, eating, riding scooters, and enjoying the hot days at the swimming pool. The waterslides were great additions to another step of fun at the pool.
For dinner, we went to Swiftwater Cellar Winery. The place looks fancy with wonderful food. There was nothing better than enjoying your foods, talking to your loved ones, and listening to country music playing in the background.
At night, we sat by the fire to have marshmallows and enjoyed the beautiful moon in the sky. We could also see the stars — something you don’t get to see much anymore when you remain the city ²⁴⁄₇. It isn’t bad for 1 hour trip to enjoy out of the city of Seattle to the Eastern side of WA.