PostalAnnex+

Okay based on Woggles review, it sounds like there’s something fishy going on with this Postal Annex and mail is not being delivered to the boxes. For me, It started out a few months ago and a letter I was expecting never came through. Then another and now for the third month in a row, there’s another bit of mail that’s missing. I don’t have too much mail being sent here so when there’s missing mail, it’s too much of a coincidence. I’ve asked about it and they said that it’s the Post Office’s fault and they are blaming the USPS Oakland Distribution office. I don’t seem to have a problem getting my other mail at home and I think they are coming through the same place. Nevertheless, I can’t afford to wait around for mail that’s never going to come to this box.

I got a mailbox here for 2 years. Sometimes mail that I knew I should have gotten did not appear in my box. Didn’t chalk much up to it until recently for 2 entire months I got zero mail and I had several things that 100% were sent there.
They claimed they got nothing and blamed me. Don’t come here, they will lose all your mail.

After reading the reviews of this company I would be discouraged to go there as well. But having been a business owner myself in the past how do you expect them to make money without raising the prices. You are paying for the convenience of not having to go to the post office or FedEx. The owner Urmila is a nice women just trying to make a living. It is hard to run a business on your own and know what customers would like. Maybe if at the time you are doing business and she is on the phone you could mention that you don’t appreciate it and make her aware that is isn’t good customer service to be on the phone while helping customers that mistakes can be made that way. When people don’t point things out they may not be aware how rude it is. I would definitely do business here.

Closes 20 – 30 minutes prematurely. I know the party is already on at your home, but if you call yourself a professional, then stay 15 after the official store hours, and do not leave 30 minutes early.

Please note… Posted hours are only loosely held! I’m standing outside at 9:15am with other customers when posted hours are 9:00am to 6:00pm

Came in this morning and must say i had a great experience! The staff was very friendly. The lady was very helpful! It’s a nice convenient place. Will definitely use’em again for shipping!

Be warned! Shipping FEDEX from here will cost you double! They add a huge service charge to your FedEx rate

I didn’t have a lot of time but I had about 30 lbs worth of metal lighting equipment I needed to ship to Los Angeles and had no idea how to do it. I stopped by Postal Annex to give it a chance because I have always had really bad experiences at the UPS Store.
The owner was a sweet lady from Uganda and was extremely helpful. We spent some time chatting while she took my information and got the package setup and overall it was a really pleasant experience. I walked in with no shipping materials or anything and she took care of everything.
I needed the package to arrive in two days so the total cost came out to about $ 60. I don’t know how to compare this to other prices but the service was phenomenal and shipping prices just suck in general so I’m happy to say I found a new favorite company to go to for my shipping needs.
The store also has paper supplies such as sharpies and tapes so I may come back just to see what they have.

I wish there was a way to offer ZERO stars and still post a review. One star seems awfully generous. And, unlike a number of reviews here, this isn’t about their outrageous prices… it’s about core business ethics, responsibility, and honesty.
Last week I shipped a Fedex package using my account, and delivered it prepaid to Postal Annex. After 5 days, the package has not shown up in tracking, so this morning I visited the store to find out where my package is. I greeted the owner, Urmila P, with a good morning, and a request to help me find the missing package. Her VERY FIRST utterance was an exaggerated «WE ARE NOT RESPONSIBLE FOR LOST PACKAGES!» and that I needed to talk to FedEx… I didn’t even get a ‘hello’… just straight to the denial. [The reason I went to Postal Annex this morning is because FedEx has no record of the package in their system, and therefore the next place to check is the step immediately before FedEx… Postal Annex). In the course of 5 minutes of conversation-​turned-​argument, Urmila offered a total of _​4_​contradicting stories… 1) that the FedEx driver did not pick up the package (then where is it?), 2) that I had not given them the package (really? I drove here this morning because I had nothing better to do?), 3) that FedEx has the package (Fedex would disagree), and 4) that it was shipped by USPS (without any justification as to why/​how that would have occurred). I repeatedly showed her the printout FROM MY Fedex account, clearly showing the Fedex airbill info and package details. She simply refused to acknowledge the very basic fact that this was a Fedex shipment… she kept insisting that the tracking number was invalid (she never once checked any records, any computer screen, or looked for a package that might have fallen behind their piles of crap laying everywhere). Urmila became so wrapped up in lie after lie that, as I was walking out in disgust, I suggested she go back to sitting in her chair and not worrying about customer issues. She audaciously replied, «I do not sit in chairs!» What? You’re even willing to lie about something so trivial? I know you think your «one way mirror» hides you behind the wall, but EVERYONE with sight can see you through that pane of cheap mirrored glass… but you’re so wrapped up in your misguided ‘CYA’ behavior that you were even willing to lie about that. You have no honor, an inappropriate business ethic, you refuse to accept personal responsibility for your or your company’s actions, and you are a liar. Looking in the mirror and realizing all these characteristics about yourself must be heartbreaking.

This place wanted $ 100 for the same package that Clayton United Post Office mailed for $ 12. Location and convince is great, but pricing is often outrageous and good customer service is hit or miss.

Came here to ship some stuff out. Knowing I have a baby boy and can’t drive, but go somewhere near by to the house, I thought It would be a good idea. I thought they did fine, but I had difficulties having it delivered to the person I needed it to get through. It wasn’t for family shipment, but customers i had to deliver on an online site to sell my stuff to. Asked for priority mail and I thought they would ship it like USPS or UPS, but there was 2 CUSTOMERS that haven’t got there Items. I called them up to ask what happened, and all they explained that they cant do anything and it suppose to be delivered to them by then, but when I wrote back to them saying if they did, they said they haven’t.
Also, paying my shipment, the machine was broken, so I had to go to the bank (my bank is Chase — across the street), so Its best to have cash on your hand.
For what I experienced, I think its not the best reliable place to ship your items to. I would recommend the normal Postal Office or UPS.
Plus not only that the shipping is a problem, but the prices was pretty expensive. I payed $ 15 for a LIGHT shipment. I thought it was cause I asked for Priority Mail, but in the regular postal office, its $ 6.
I recommend you not going here to ship items.
They have other services like having your own PO Box, making copies, and let them package it for you. You could try it yourself and might experience better, but that’s my opinion.

Add me to the list of unsatisfied customers.
Went in today to ship packages to family for Christmas. The owner, URMILLA P. (according to my receipt) spent a LOT of time searching the system to see if I was already there (I was). Then she wanted to search to see if my shipping destination was there (it was) — all of this searching took MUCH longer than simply typing it in.
I asked her for shipping options. She shrugged. Then she asked if I wanted Insurance on the package — I asked if she recommended it, she said, and I quote –
«I have no idea — I’m just supposed to ask you.»
Um, ok, then… NO.
She finally prints the shipping label and the destination address was WRONG after all of that checking, searching, and rechecking. She crossed it out in pen and just rewrote it. For what I was paying, I made sure to ask her to reprint a new label.
In the end, I spent far too much and wasted a lot of time — and left there with no confidence that the package would even be handled correctly (there were stacks of packages waiting to be boxed).
The only reason I used them today is because I was in a time crunch/​Christmas. I will avoid them from now on.
Save your money!

Living near Clayton and Ygnacio, I find myself without a great many services like you would find further down Clayton. Having to use Postal Annex is the price I pay for not having a printer and no fax machine.
The charge to send a fax is outrageous. Copies and printing is expensive. I try not to use this place unless I really have to. Also, they’re closed on Sunday so that is a huge inconvenience for me.
This place is a «last resort» for me. I warn others to go elsewhere if they have time. I really wish there was a Fedex-​Kinkos in the area. Oh well.

I dislike this place. They upcharge for stamps. They charge a lot for copies. They impose a minimum for using a credit card (even though this against the rules in the contract for all credit card providers). The last time I was there I waited 10 – 15 minutes in line with 2 people ahead of me before I was helped. When I was finally helped is when they wouldn’t take my credit card because it was under their ‘minimum.’ I also am aware they charge an exorbitant amount for faxes. One guy had like 20 pages sent the last time my boyfriend was there and they charged him around $ 60. For a fax! I won’t be going there again in the future as long as I can help it. Really terrible place to do business with in my opinion.

I’ve had a box here for 2 years now and its been pretty good. Staff has always been polite and helpful when needed. Although I do think a few things can be change to for the better, Like their hours of operation. In my opinion they close too early (M-​F 6pm Sat. 4pm Sun closed) by the time I get off from work I never make it on time to check my box. I also feel that they shouldn’t up sale on top of stamps or any shipping. Oh, and I’ve received mail in my box (a few times) that clearly has another box number on it… I hope my mail has never been misplaced because I have very important items that come in.

Wish I could give it 0 stars. This place is HORRIBLE! The owner is rude and is ALWAYS on her cell phone. They upsale their stamps, they charge $ 11.00 for a book of 20, instead of $ 8.80. I bought 5 books for our business and it came to 55.00, instead of 44.00 as it would be if I bought them at the post office. When I realized this 5 min. later, I returned the stamps and she didn’t know how to refund back to my debit card. Instead of «refunding» my card, she actually charged it another $ 55. So now I have 110.00 debited to my account with apparently a refund pending. We will see.
Here it is the next day and NO refund is even pending. This could get ugly.

Expensive but an alliterative if your pressed for time.