Lowes Foods No 169

The customer service is pretty good, but the prices at this place is the highest that I’ve seen in any grocery store. Its unfortunately the closest one by my house until a different grocery chain (hopefully soon) opens up. I go to only pick up a few things. The salad bar is terrible, and the items taste very old and extremely dry, also the organic produce section is very small, and the veggies/​fruits are usually moldy. I do like that they finally sell sushi. It was about time!

I can’t get over how rude the cashiers are here. I’ve been going off and on for about 6 years and every time I go I say I’ll never go back, but still end up here for the convenience near my home. Plus I think… it can’t possibly be that bad this time, can it? The answer has always been YES.
Besides purchasing bad seafood more than once, they lack really basic items that you simply can’t get here. This store is expensive, frustrating, and the cashiers are consistently rude on every visit.

This review is based on this location’s recent remodeling. What was wrong with the previous layout?! The new floor plan is terrible, in particular the cash register area. One of the reasons I liked going to Lowe’s Foods was it felt like a classier store than your average grocery stores but now it just feels like another of those stores based out of Salisbury, NC. In fact, that competitor a couple miles down the street is now better-​looking inside than your new layout, since they re-​modeled.

Harris Teeter prices for Kroger level merchandise.
That’s how I’ve always felt about Lowe’s Foods as a chain. The store is dark, and has a depressing feel to it, mainly because of the dark wood on the floors. I think it’s supposed to come off as classy. Nope. Just not enough light.
You can get decent meat and seafood here, but it’s not much better than a Kroger, and you’ll pay a $ 2 – 3 premium per pound for the privilege.
I’ve found the staff friendly and helpful, and the checkouts reasonably well staffed. It’s also moderately clean.
One thing that they do offer (and which most Lowe’s offer) is the ability to order online and pick up without leaving your car, for a $ 5 service fee.
The service, in and of itself, is a great one. Keeps me from having to go in that store if I must. The biggest issue is that the online system they use doesn’t keep very good track of the inventory for that store.
So, you’ll order something, and it will be out of stock, or not even carried at the location. They do call you, and let you know, but it is a letdown. Especially when the items that are missing are the ones you were looking forward to the most.
Notes:
The parking lot is poorly designed for the traffic flow. I mean, it’s bad.
As with most grocery stores, avoid on weekends and during rush hour.

High prices for a town like Clayton. I feel this store is way overpriced, food lion is about 1to 2 bucks cheaper on most items. I lived in Northern Va, Seattle, and Baltimore and paid less for food, even with todays food prices they are still cheaper! I think a Wegmans has way better quality with way cheaper prices. Maybe they can figure out they are in Clayton, and not New York! You get 20 items here you at least spend 20 to 40 bucks more a shopping.

Bought some King Crab legs that were bad. I ate half of them before I realized they smell like ammonia (I had a cold). I got sick. These legs were frozen and went straight into the steamer, so it was nothing on my part.
Lowe’s gave me my money back w/​o argument. The 200% guarantee means I could get another package of crab and my money back. I wasn’t going to risk it.