White Castle

So I have no choice but to do this. The service I received was inexcusable and couldn’t go unexposed.
I had an office Thanksgiving party that I needed food for. White Castle has a seasonal turkey dinner slider that I thought would be perfect, given the theme. I called ahead and ordered it so I could come by and pick it up. My office is 30 miles away, so this was my best option. Everything seemed to go fine on the phone call and I made my way over. I came in and was told by the manager to wait before even being greeted. I waited for 10 minutes until she finally came over to assist me. I paid for 30 sliders and got my crave case. When I opened it at the office, we noticed that it was just a piece of turkey on a bun. The menu clearly said that they would have a sweet potato fry and cranberry sauce on them, and I confirmed that it is what I paid for on the receipt. What they gave me wasn’t even an option on the menu, just something nonchalantly thrown together without any care. I called to complain about the order and was interrupted multiple times by «WHAT DO YOU WANT FROM US TODAY?». I guess there was no training on this type of thing, so I had to tell them I wanted a refund. So now I made the long drive back to get the refund. I waited at the counter for 15 minutes before anybody would even acknowledge me. By this time, the lunch party was over with no food. The manager (Dianna) truly didn’t seem to care about what happened. It was very obvious that she was phoning in the standard manager speech with no conviction in her words. She told me the refund would take up to 2 WEEKS to process, so now I’m out $ 60. I calmly left without making a scene, but knew I had to tell about this.
This location seems to have attitude issues. Before they were remodeled, I avoided it at all costs simply to avoid confrontation. When they reopened, things were better for a while. But now it seems old habits are being revisited. Management has no accountability for their employees even though this is a well known issue. A few days ago, a lady in the drive through literally told me i was burdening her because it was the end of her shift. WHO SAYS THAT?!
I’m not sure what the future is of this location, but I think it is time for a corporate review. People are out here fighting for $ 15 minimum wages, and this place just adds to the opposing arguments.
UPDATE: The assistant manager (Selika) was leaps and bounds better than the GM. She took it upon herself to remedy my issue in a very professional matter. Roles should definitely be switched. Upgrading review to 3 stars.

I was feeling nostalgic for Church’s Chicken so I looked up the address, and off I went. This place shares a place with White Castle. In any case, there seemed to be a lot of people around doing something, although «verbally beating up» the new guy really shouldn’t have been tolerated by the manager. So I ordered the 10-​pc chicken. Everything smelled a little stale. I took the chicken home to devour. The chicken had a great crunch to it. But the taste reminded me of rancid oil. I ate a couple pieces and decided to not eat any more. Within an hour, I was feeling nauseous. I’m certain now it was the oil they were using that night. Should gave trusted my senses on this one.
I used to love going to pickup chicken at Churches Fried Chicken in Honolulu. But I don’t think I’ll re-​visit the Wilma Rudolph store. Maybe I’ll try another store, as I cannot believe Church’s would want to put out an inferior product. Clearly, there is a lack of training there in many areas, and I hope the owner (s) take note.

The owners need to «restructure» their night crew! We stopped last night after the predators game (so got here about 11ish) as we were waiting in line (we had two cars ahead of us) we realized something wasn’t right as our wait was getting longer and longer. About 15min of waiting we were ready to just leave and the first car got their order, so we figured they were making fresh food. so then the truck right ahead of us got their order and instead of leaving handed it back and got his money returned. Yup shoulda left, but we didn’t. We finally get to the window (about 30 minutes after we ordered now) young man at the window tried to give us the order just returned to him. Told him that wasn’t our order and said what we did order. He again tried to give us the food that had just been returned to him. By this point we said never mind cancel our order. With a smile he said ok and we left. Guess that’s one way to get paid and not work. The owners should be mad at the loss of money and the management should be embarrassed at their lack of control. So went to Wendy’s and yup the truck that had been in front of us was in front of us again. Atleast Wendy’s food was fresh we got the right order And even with a longer line we were ordered and on our way in under 10min. If we ever try this place again I really hope they have a new crew with people that want to work. But honestly we most likely never will.

I WILL NEVER GO BACK HERE EVER AGAIN.
One of the employee there was so rude even had enough nerve to say to me «If you have a problem call the 1800 number» as he handed me a receipt and pointed to the number on the bottom. When I asked to speak to the manager Another disrespectful poor mannered person came over just to pretend he even cared what I had to say. When I asked him who the GM was there at that location he smile and said ME. This place is full of ignorant people. I really hope the owner of this place cleans the trash out quick before they lose a lot of other customers…

Considering all of the White Castles I’ve been to in my lifetime, this one is definitely the absolute worst. My food is never hot, the cheese on my burgers is never melted, it’s like they just slap a cold piece on there before putting it in the bag, and my service this last time was horrible. The kid looked like he was 12 and was quite rude. I’m done with this WC.

The food took forever to prepare and it was plain disappointing. The burger samplers were soggy and flat, the cheese fries were sticky and I was unhappy with the way they made the food. When we went, there weren’t many people. Unless we’re desperate we may not visit this white castle again.

Love this place! Good food and the staff is very chill and friendly. I go here every chance I get.

I had white castle before in KY and loved it so after coming back to the USA from being gone 6 years, i was so exited to get me a white castle .This place on Wilma Rudolph blvd was so dirty and smelled like it was moped with a old stinky mop. We turned around and left without even ordering .Just plane cross. The manager should be ashamed of him/​her self .This was about Year ago and it still bugs me that places like this are open fur business.

It was our yearly visit to this location. Ate church’s chicken here. It was alright. Probably come back in a year. Lol

I’ve been to white castle before in St. Louis and was in love with their regular sliders and side of onion rings.
For some reason, I’m not reliving that with this white castle. We have gone twice and both times, as much as white castle has been known as ‘hang over food’ they have been really mediocre good. They are either too greasy or already falling apart in your hands.
Not the best impression. It is definitely a once in a blue moon type deal or whenever we watch harold and kumar go to white castle.

Went here on our way to our friend’s house in Clarksville, TN on a Saturday night… around 8pm.
I had another bout of Nostalgia after seeing a «White Castle» highway sign… the coveted fast food chain whose popularity was somewhat reinvigorated by the classic cult movie, «Harold and Kumar Go to White Castle.» This is the first time that I’ve ever seen or been to a White Castle restaurant and I was surprised to see that it was a combo restaurant with KFC??? We went via the drive through and ordered 4 sliders with cheese. Each slider was in its own trademark boxed container and in each slider you will find a small square patty with cheese, diced onions, and a small pickle slice or two. I ate two of them and it wasn’t as good as I expected. This is going to sound kind of weird but the patty kind of dissolves in your mouth… reminds me of eating some other type of meat spread or minced meat. The texture of the patty was very soft and not what I would expect from a good burger or slider. Lately, it has been a battle between nostalgia and reality for me… and reality is telling me that these burgers are mediocre. I would say that a burger from bigger chains like Jack-​In-​The-​Box, McDonald’s, Wendy’s, and Burger King is a lot better than these White Castle sliders. For me, I’d come here after exhausting all other options as a last resort. I’m all about experience and if you have never been to a White Castle, try it just to try it… and don’t go in with very high expectations.