The UPS Store

Everyone that complains here sound like whiny spoiled people who expect to be treated like royalty everywhere they go. I go to this UPS store all the time and it’s just a normal UPS store with normal UPS staff. They’re not rude or incompetent. They’re young staff and not as experienced in the customer service field but they’re always helpful and nice. For the person that complained that they don’t have flash drives for customers, TOO BAD! You should have brought your own or done your research and been more prepared. Stop being babies and just deal with the fact that you’re not worthy of being treating like you’re special.

Very bad service. I walked in on a good mood and they lady at the register didn’t even welcome me. The first thing she said was «Next time you come, were closing at 6:00pm.» And I told her online it says 6:30pm and she said «That’s why I am telling you that we close at 6:00pm.» Never going there again after that kind of attitude. She should have been a bit nicer.

The worker is very rude your lucky to have a star next time if it’s not 8:30 yet please make sure your sign said close if not its a big misunderstanding

I went in to get something notarized. It was a fail. Apparently, the notary hours are MWF after 1pm (I’m assuming until closing but didn’t ask) and all day on Saturdays. It would be considerate if they can post that on their window. Just a suggestion.
When I walked in, the staff was in the restroom. Good thing no one else was in there waiting for service. A service bell would also be something I’d suggest.

This place was annoying slow. I came in to print and fax a document. First, there is no wifi and they have no thumb drive for customer use. I had to buy a water from a neighboring business in order to get their internet password to e-​mail to the company.
They printed my text document in the significantly more expensive color and not in black and White. They did not consult me. I found that inconsiderate. The only colored parts were a few e-​mail addresses.
They took my documents and faxed them for me. Their cover page was oddly missing the confirmation of the number of pages in the fax. I think that is standard.
Several customers came in and were helped. The long time it took to finish processing my order was not acknowledged. In terms of customer service, they left me in the dark and feeling frustrated that customers that came in after me were getting their packages shipped. What was the status of my print & fax.
In terms of a sustainable business model, FedEx Office exceeds them by a mile. They have more convenient hours. And their self-​service option puts the customer in control of the process. I would have never printed my document in color and I definitely would not have taken 15 minutes to print and fax 1 document of 10 pages. And that is because I would be committed and focused on my singular task.
I should compliment that the two attendants were friendly and helpful.
This is a post office alternative (and I dont think it is an cheaper one). It is absolutely not a place to conduct business or run errands on a time table. 20 mins and $ 20 later, I was inspired to review this place.

I was there on 8−31−13 in the afternoon to try to mail a box through UPS. I waited for about 10 min for someone to come to the front to help me out. I saw an Asian girl helping a customer making some copies and I then learned she was the worker. l asked if there was anybody else that could help me out, she said «no» then I asked if it was going to be too long, and sarcastically and rude she responded «I don’t know.» Then I decided to walk out.
She noticed I was standing there for a while and she did not even tell me she will be there to help me as soon as she will be done, which would be the least I would expect, but she didn’t care. Being a business owner, I would not appreciate any of my employees to be careless with any customer, regardless. She is the typical employee that would not go the extra mile as maybe she is not very happy with her job position or underpaid, according to her. I will never visit this place again because of her action.

Located in the heart of Claremont. The staff here is great. While retrieving my mail one afternoon, the clerk actually came from around the counter to hand me my mail that had just gotten there. I was about to leave and he stopped me. Very good service.