U-Haul Moving & Storage At Valley Blvd

I always come to this uhaul store to rent trailers for my truck. Great service, fast and efficient! I’m always in and out in less than 15 – 20 minutes. Wish I could give them a solid 5 stars but of the 5 of 5 times I’ve come here needing the 5×9 trailer with ramp, they never have it. It’s only the overkill 6×12 with ramp. If they could stock up some more of the 5×9 with ramps (since they are most popular), I would be more than happy to revise my review and give them that solid 5. But great service otherwise!

everyone was amazing and friendly
love the card access I feel my stuff is safe. always parking. love the fact there is floor not like other storage it’s cardboard floor lol
I love this place

Great location but Need negative Stars for customer service!!! Came in and had two customers cut in front of us! No acknowledgement or organization! Let’s hope for next time people!

I’ve used this place for climate controlled storage for almost 3 years. Everything about my experience has been positive here. The facility is alarmed. You have a swipe card to disarm your unit, and a key to unlock your specific space. I had a swipe-​card go bad, they replaced. While deployed to Afghanistan my debit (on the account) expired twice (I was there for over 2 years), and they promptly emailed me to resolve it. There’s an online resource for you to log in and change your billing information appropriately. I appreciate businesses who proactively and professionally communicate and also facilitate online resolution of simple things like billing information (this becomes key when you’re overseas, 12.5 hrs opposite of Pacific Time, and the only one who can attend to such matters).

A friend needed a moving truck I referred her to these guys. My Company Awesome Rain Gutters did the gutters at this location. She was very satisfied with the service and price for her moving truck. Thanks Johnny GM.

Good customer service and nice new pick u up truck.
Very professional compare than budget truck.
Busy huge store.

Worst customer service ever! I was standing in front of the Cashier work boxes I wanted to purchase and he just looked at me and continued to look at the computer. To make matters worse another employee walked behind the counter looked at me and proceeded to phone in his dinner order at the restaurant on the corner. This place absolutely is crap when it comes to customer service. Never again will I return.

The guy helping me is great. He change the fuel bar on the paper when he found out the cargo van is not full tank while he gave me the key for the cargo van.

I booked a truck a couple of weeks in advance online for a 16′ truck with Budget Truck Rental in Covina. I chose that location because they are in the same block that I was moving to. At noon the day before my move I received a message from the local location saying they would not have a truck for me and that I can call customer service. I called customer service, who told me I would receive a call within 2 hours. They never called back. I checked online and found another Budget Truck Rental fairly close, so I booked a truck, but called immediately to make sure they would have it. I told the gentlemen that answered that I just booked a truck online and wanted to make sure they would have it available. He said «If you just booked it, no we do not have any trucks available». I asked, «why would your website allow people to book trucks, if you know you don’t have them», he said, «that’s just how the system works» as he laughed. Well needless to say I will NEVER use Budget Truck or Car Rentals again. I looked online at U-​haul and everything by this time for the next day was booked up in the morning, however I found this U-​haul about 5 miles from where I was moving from and I booked a truck online for Saturday morning and called just to make sure that they would have the truck and was told by Johnny that if I booked they will have it, and he double checked to make sure he had my reservation and he did. He was really nice and also let me know ahead of time that they would be running on a generator and would be running 2 computers and it may take a little longer than normal, so bear with them. I was just happy to be able to get a truck last minute on a Saturday morning at 8am, a wait was not an issue. I told Johnny hat had happened with Budget and he said that is very common practice for Budget and thanked me for choosing U-​Haul. He had great Customer Service skills. Thanks to U-​Haul, my plans did not have to change and my move was a success. Renting the truck was quick, there was not a delay, because of the power, I was actually out of there by 8am. DO NOT TRUST BUDGETS ONLINE RESERVATION SYSTEM, GO WITH U-​HAUL!

I’m so disappointed about this U-​Haul location verry poor customer service staring with the employee all the way to the store manager Jonny, they really need to start training there workers a little better but I don’t blame the store manager or the employee I blame the people that hire them and the people that trained them I personally will not be giving them more business and I definitely won’t not recommended this U-​Haul business to any of my colleagues.