U-Haul

Needed a brake assist installed on my 2015 4Runner! Mike steered me in the right direction on the correct part, installation and price! Mike sold and installed my unit! Less than 30 minutes! Price was awesome and service was top notch! Extremely happy and will be returning to give them our business in the future! Highly recommend them! Can’t go wrong! Honest, straight forwarded and fast!

Great service! Everything went smoothly I even left my debit card outside by the truck when I left it and they called me to pick it up. The store is well stocked and clean … And one of the owners Mark… Super adorable and easy going.

If you value your property, think twice before choosing Uhaul. Your belongings are not safe. There is a major loophole in their security measures. Every prospective client should know these major concerns regarding Uhaul storage units that need to be considered before you choose them:
1. OPENINGS ON TOP OF UNITS that an adult person can easily climb/​slip through– which is a MAJOR BREACH OF SECURITY.
2. Those alarm pads that you have to access (swipe in/​out) to activate and deactivate your unit alarm? USELESS. USELESS. USELESS. When my husband’s unit was broken into last December, HE WAS NOT NOTIFIED (considering that the unit alarm went off around 9pm AFTER HOURS on a Sunday with business hrs of 9−5pm). My husband did not have 24 hr. access. AND NEITHER THE MANAGEMENT WAS NOTIFIED/​NOT AWARE OF THE ALARM or was aware of it but IGNORED IT. My husband would not have known that his unit was burglarized until he went to his storage unit 3 DAYS after the burglary happened and found that the hasp was completely unhinged from the unit door (meaning somebody slipped/​climbed through the opening on top of the unit and detached the lock from the inside).
3. They DON’T do walk throughs everyday to make sure that unit doors/​locks are secure and notify owner ASAP otherwise. Fine example– If they say they do, how come the employees did not see my husband’s unit’s detached hasp?
4. 24 HOUR ACCESS SHOULD BE REMOVED/​ABOLISHED. When my husband’s unit was burglarized, it happend on a Sunday AFTER HOURS (Uhaul opens 9am-​5pm on sundays but clients who have 24 hr access can still avail of the facility after hours). This 24 hr. access is disastrous for clients but works toward the advantage of burglars/​thieves.
5. There is NO ROAMING SECURITY GUARD in such a BIG FACILITY WITH 24 HOUR ACCESS. They don’t have police connected to the facility so when an alarm goes off, no one is notified. That’s why that armed swipe in/​out is USELESS.
6. The security cameras are in main hallways/​areas only. So if your unit is not within shot of the camera, good luck to you. Even if you file police report, if there is no footage of the burglary to support your claim, to police it’s all hearsay.
7. Unlike other storage facilities that have the ability to notify the police when alarm goes off, Uhaul doesn’t. You’re basically on your own. Got that? ON YOUR OWN.
My husband was a good and loyal customer for 9 yrs. We haven’t had any problems until my husband’s unit was burglarized last December and showed us how FLAWED their system is. If Uhaul cannot resolve this burglary case and apprehend the culprits, then NO UNIT IS SAFE THERE. We were violated and Management did not take responsibility considering there was negligence on their part for failure to notify my husband. The way that management handled my husband’s case was DONE POORLY. Luckily we had insurance but was not enough to cover the losses, which was over $ 11,000 worth of stolen items, and the STRESS/​ANXIETY THAT WE WENT THROUGH was devastating. My husband doesn’t collect junk just so you know. He has high end toys and collectibles that are worth a lot of money and some have sentimental value that are irreplaceable. Management did not offer formal apology, did not give us assurance that it won’t happen again and did not take measures to tighten their lackluster security. They gave us one month free for the trouble we went through but what we really want is action. 2 months after the burglary, we still have no results of their internal investigation. How hard can it be to look at only ONE DAY of security tapes and to figure out who swiped in/​out that day? Unless there was total disregard of the matter which I think happened in this case or they were trying to cover for somebody possibly because it was an inside job?
We will never EVER recommend Uhaul storage facility to anyone. Stay away!

In a nutshell, large selection, ample boxes and exact service via online ordering. The service was pretty bad but for one gentleman, I think his name was Mark. Out of the 2 or three other people I saw, this guy was a major difference. He was on it, knew his stuff, and handled at least two other customers in the time that the slow paced, lethargic ex-​cholas at the other registers stared dumbfounded at their monitors, helping the same customers.
As I drove away, I could see through the window that they were still confused. Either way, I wouldn’t mind trusting this place again. I just hope when I get there, I get one of the folks that actually knows what they’re doing.

Usually I come in here and things are great. This time however, I borrowed a trailer the day before Christmas, and the gentleman helping me out told me I can return it the same time the following day since they would be closed Christmas. Come to my surprise I’m being charged for an extra day. Still going to talk to a manager, but I still think that’s not right for them to do that.

Can we talk about how horrible this location is? I don’t think employees here know what customer service is, because they clearly are rude and make customers wait FOR EVER. Came in this morning for a rental, which took over 30 mins with a reservation. The experience we had when we returned was even worse. Also, make sure you put gas on your rental. They wanted to charge us over $ 50 for ¼ tank. What a rip off!

Worst customer service. People lined up just to drop off and sign out. Seems like employees do whatever they want here. Looks like no management is involved at all. Picked up the truck in the morning waited just as long. Working in customer service, this is unacceptable.

This place is awesome and they don’t try to gauge you for everything. Manager Marc is one cool cat. Jason was very helpful and informative. Facility is clean and huge. Have alot of carts available for you for free to help you move in or out of your storage. Propane refills is very convenient. Thanks

Entering the facility, I felt like it was the location of a drug deal gone bad. Old, crappy factory-​like feel. Workers with zero enthusiasm or desire to help. More robotic than anything. Giving 3 stars because to rent the van all day including 150 miles was $ 100, which was very fair for our needs.

This place is just not worth it. the customer service is very poor. i don’t remember the girls name, but she lacks common sense and curtousy of making you feel welcomed. First of all, i walked in to return the truck i rented. The girl who attended me didnt even acknowledge me with a greeting. She walked outside and proceeded to inspect the truck. She didn’t say a word to me, then she walked back inside and left me standing out there. She couldn’t even say, «please follow me inside». When I walked back in, i told her it felt as if I was being ignored and it seemed like a rude way to treat a customer. She didn’t apologize. She told me she thought I had been there before. If it was my first time or my hundredth time, she should have treated me with equal curtousy. I asked to speak to a manager. She pointed to the man standing behind the counter. He was standing there listening to the conversation all the while and it never occurred to him to step in and apologize on her behalf! The staff here is not properly trained in customer service. Either that or they just don’t value customers. Either way, very unprofessional! If you feel you deserve as a customer to be treated with common courtesy, decency and professionalism, take your business to another establishment where you will feel valued as a customer. This place is NOT the one!