Nail Passion

Will never come back here came on a sunday and waited over an hour. The owner wasnt doing anything and there was 2 other people behind me waiting also. All the other workers were busy while the owner sat there kept telln me 5 more min which ended up being an hour. Anyways finally someone starts my toes and is cutting the side and keeps digging and digging (nothing was there but skin) anyways she finally cuts me and i start bleeding and she puts pressure and puts antiseptic… Anyways since the moment she cut me my toe has been in so much pain and green puss was coming out and it was bleeding and swollen. I couldnt even walk normal or wear closed toe shoes. A week later and puss still comes out and it still nasty looking. Do not go here.

from what little i know about nail salons,
i suppose this location is good.
curettes staff
clean.
good location
…and Thats where my experteese on the matter ends.

When I first came in there was an elderly nail tech that seemed very welcoming and that made it clear she understood what I came for and let the younger tech who did my nails know what I wanted. I went and sat in one of the middle chairs and the younger tech started on my nails. I like my nails a certain way and let the tech know but she insisted I try it a different way because they way I liked it and she stated «doesn’t look right on the nail». Now I’ve been going to happiness nails in Pomona, ca for the pass year and I’ve never been told that the way I choose to get my nails done «doesn’t look right», couldn’t get to happiness nails because they closed at 7. But back to my review, I chose to go along with her and try it her way. We get to the end of the procedure and she charged me $ 20 which is incredibly low for gel nails, so I tipped her $ 5 but she didn’t seem to notice the extra money because after that, I noticed she wasn’t using the gel dryer on my nails and instead a a fan. I asked her if the coating was gel and the tech said no it’s a base coat. Now at the beginning of my review it was clear that she was told what I wanted. I then told her that I did not ask for a regular manicure but a gel manicure. It seemed as if she had an attitude because she had to remove the base coat and apply the gel coat. When she was done I felt bad because I thought maybe she misunderstood or didn’t fully catch what the elderly tech had said so I decided to tip the younger tech $ 3 since the gel fullset was $ 25. I gave her the money and she said «no it’s $ 5», I then told her to use the $ 5 I had tipped her before the gel coating. She took out the money and counted and seemed shocked I tipped her $ 5 extra. I then left. I don’t know if it was just her but I felt that she felt since I was younger I wasn’t going to tip her and that I wouldn’t notice anything slick that was tried. Now even though her attitude towards me wasn’t the greatest she did a pretty good job on my nails but I will not get my nails done here again.

Great job for the price… $ 48 for one Gel removal & three Gel manicures for my two daughters & I. The service was fast and with great detail. Color selection was normal like every nail salon we have been to, but wait time was quick. This is the first time I have been to a nail salon & they tell everyone walking in «10 minute» & actually mean it. My eldest daughter who is picky about her nail shape being changed was in love the manicurist and how she was able to keep her shape.

Kim’s day off so Lynn did my pedicure and she left my feet looking pretty. Lynn took her time Just. like Kim. Excellent

I come here regularly, for one reason, CATHY. I don’t let anyone else work on my nails and I make an appointment in advance to only see her. She does my gel mani and pedi and does a great job every time. I love that she is always willing to work with me on a design idea i may have and shes really nice. I can go in and relax and just have her do her thing.
The rest of the place is hit or miss. They seem to be very busy at times and I’ve seen some ladies unhappy with their customer service, but honestly they don’t charge much for what they do so it really comes down to what you’re looking for.
I keep coming back for Cathy, I purposely don’t go on Tuesdays because that’s her day off, even though it works well with my schedule, but if she ever leaves. I will to.

I work very close so I came to get a full set on my extended lunch break. The lady sat me in her chair and continued to talk on the phone. I asked her if she really thought being on the phone was a good idea. She told me she could multitask. So I insisted she provide better service and hang up. She hung up. I asked her to take her time and I have to say her work was amazing. I returned 3 weeks later after someone complimented my nails and referred May. I went to May and she was fast and great also. I’m big on service and I came back on my day off only to be disappointed. I asked for a pedi and waited in a shallow bucket of water while the lady watched tv. When I asked for more water, she added a small bowl unwillingly then left me there while she took another client to the back for a wax. I love the way my nails were done but the service is terrible. They treat the customers cheap. No thanks.

I had been a customer here for years. But up to my last visit I no longer come here. I had scheduled an appointment since this place is usually busy. When I got there I was told that my person (May) I scheduled my appointment with left. I politely asked Jennifer (the owner) if she had an idea if she would be back soon. She was VERY RUDE AS ALWAYS and said that she didnt know. I believe when you have a client that has been coming to your place of business for years you would be a little more polite. I only continued to come here because of MAY she does awesome nails and is great but I will NO longer give my business to someone that thinks she is the only nail place in town. Happy to say I found a new nail place near by that has GREAT service and does awesome work!

After being a customer here for 10+ years I will never come back again! Jennifer is the rudest person and she’s definitely money hungry. She argued with me about NOT leaving a tip to the girl that did my pedicure from my previous visit. Unbelievable as a tip is not mandatory it is an OPTION so she argued with me telling me I did not leave a tip and of course I knew I had left a tip. She did a very sloppy job in doing my eyebrows considering I liked her being the only person to do my eyebrows. This is definitely not the place to come unless you like to have Jennifer standing in front of you waiting to tip whomever is doing your nails… I’ve never felt so angry and disappointed as I was today!!!

The owner Jennifer does not maintain the interior and is very rude with horrible customer service. All employees look despondent. Jennifer gossips about clients and makes everyone uncomfortable. The prices are very cheap, the girls do good work. However, if you are looking for a luxurious atmosphere or a spa experience this definitely is not your place, it’s a dump.

This place is not the cleanest, nor the friendliest. I asked for a pedicure which I could not complain about the price which was only $ 11! BUT, I could not believe what happened! She was going to start painting my toes and forgot to put a base coat!!! I stopped her and immediately asked her to put a base coat on! WHO FORGETS TO PUT A BASE COAT ON! It’s like the #1 rule!!!

Not the cleanest place but the instruments were clean, the customer service was effective. As soon as walked in I was assigned to a station where a competent lady went began to work on my nails immediately. I got a gel manicure and it is beautiful and only $ 15 (I went on a Tuesday morning, I don’t know if that makes a difference on the prices). I think I will continue going for my biweekly manis

my review is solely on Waxing services
I’ve been coming here since 2005 to get waxed, Jennifer (owner) is the best and is the only person i trust with my eyebrows. I’ve had MANY other pplat other salons ruin my eyebrows by making them too short or too thin and messing up my arch and Jennifer always comes to the rescue. Prices are outstanding $ 5 for eyebrow and $ 5 for upper lip and I believe if u go early tue-​thurs they have a discounted price.

Ive been coming here since i was 14(when id get my nails done for dances). Although not the cleanest place on the block, they do great manis pedis and full sets… not to mention WAX! i freaking love the way my eyebrows come out! not too thin, and always super clean!
I swear, all of my pedicures last atleast 3 weeks!

Why is this place still in business?
1. Very dirty,
2. The prices always change, The owner bases prices on how you look.
3. Kids are VERY unwelcomed.
4. All of the manicurist seem To be miserable!

Nail Passion’s customer service is **** if I could give them zero stars I would

ive been going to this place for a while now. and its the only place i go to go get my nails done and to wax my eyebrows cuz the other place i would go to sucked! the ladies there are always nice to me, and they always to a good job, it does take a while though =/​. But overall they do a really god job with my nail so im happy

I’ve been doing my nails at Nail Passion for about 7 years. When it comes to acrylic nails, they are the bees knees! They last long, and even when I am not on time for my fills, they are never broken or cracked. Customer service sucks for the most part but I go for the quality of work. Ask for Mai or Jennifer :)