Enterprise Rent-A-Car

Definitely wish that all other rental car branches are like Enterprise’s Stoner Creek…
Honest, courteous and friendly staff… And most of all, surprise upgrades for FREE. Yeah, in spite of having advanced reservations — I never get my automobile of choice. In return, I get upgrades with better makes and models. Those that immediately come to mind are a Ford Taurus from an Intermediate-​class, a Ford Mustang from another Intermediate-​class, and a nearly brand-​new Ford F150 XLT truck from a compact-​class.
What is there to complain?
Oh, yeah, they’re open on Sundays only until noon…

Super attentive and friendly. Quick service! I was out of there in less than 10 minutes!

First of all I’m not the most patient person.
I rented a Nissan Versa Note from 02÷17÷16 — 02÷24÷16 because the transmission on my 4 month old 2016 Mazda 3 failed. The day I went to get my rental was an okay experience because the big guy wearing the blazer was friendly but when he directed me to the associate that was suppose to walk me to my rental oh man that guy really hates his job. He didn’t make eye contact with me and he spoke to me with the same enthusiasm someone has when it’s time to pay taxes.
On the day I went to return the car an associate inspected the car and everything was fine so I asked to be driven back to the Mazda dealership and even though I was told someone would drive me back I was made to wait 10 minutes before I was given an update as to why I was waiting. Turns out the dealership didn’t give Enterprise the proper authorization number to charge the 7 days. I was told to wait a few more minutes until all this gets settled. 11 more minutes of waiting I asked if I could be driven back to the dealership but I was told again to wait until the Mazda dealership calls back. After 6 more minutes of waiting I told the Enterprise employee I needed to leave ASAP to run my errands and that I was going to walk to the Mazda dealership. The last thing I heard after walking out the door was, «what’s your phone number?»
I left walking because I didn’t want to remain there another minute. Dealerships are always busy and I know the Enterprise employees could’ve driven me back as soon as the car I returned was cleared and then try and get the authorization number later but they didn’t!
Two stars because the guy with the blazer was really friendly.
_​_​_​I NEVER WANT TO COME BACK TO THIS ENTERPRISE!

Staffs are nice in person and over the phone but their management or customer service needs to be improve. Wednesday, I requested a pick for Thursday morning 8:30am. (Only 5 miles distance) Gave them the address and make sure the pick up is on time. But turns out, no one shows. I am renting a mini van for a week, I know I am not the biggest customer, but whoever took time to take down my request was completely waste a time. We call this great customer service. Now almost 9am and late for all appointments because this.

Relatively shocked at how poor some of these reviews are. Had a great experience with the customer service at this location. Very busy because it’s so close to a lot of dealerships, lots of people having issues with insurance claims and whatnot. They even hooked us up with a free upgrade after we mentioned that we have a huge carseat for our son.

Terrible! Waited an hour to talk to someone and 30 more minutes for a car. Wasted so much time and we had a reservation! Do not come here if you value your time.

This is the second time I dealt with Andrew Robertson and his professionalism and pleasant personality is the only reason l rent from this company and this particular location only.

Got there, they took my information to rent a car and told me to have a seat that they be right with me. After waiting 20 mins and started noticing others leave that came after me, I asked what was going on. They said sorry and ask for all my information again. I tried explaining i already did, but he insisted i do it again. They then found my paperwork in the printer just sitting there. They basically forgot about me. No big deal, was my unlucky day.
Got my rental car. ¼ tank of gas!?? I’m late already and the first thing I have to do is get gas for my road trip?!
When I came back to return the car they told me to take a seat. Didn’t ask if I was renting or returning. Well, sure as sh@t, someone came in after me to return a car and they started helping him. I had voice my return so they did apologize they thought I was renting and started taking care of me.
Returning the car he asked how was the service. I basically griped about the ¼ tank of gas. He mentioned it was normal for it to be ¼ to ½.
If its not the people, its the system. They should have a system to handle a rush of walk-​ins. And ¾ to a full tank of gas sounds better.

I have to say the customer service at this location has gone down the drain since the turnover of staff and mgmt. There is not enough employees to assist with customers. I feel there are new faces everytime I am in there.
I’ve been renting from this location for years. I have seen many «rounds» of turnover employees… please bring back William and his crew!!!

I have rented cars from this location several times and the entire staff has been professional and utterly amazing! When I walked in to extend my policy on my rental Josh remembered me after just talking to me over the phone a week before and that made me feel so grateful — you can really tell the staff go the extra mile. Thanks Josh for always smiling and being so patient and awesome!
One of their newest employees (sorry I’m bad with names) shuttled me home and he was super nice and professional and the ride home was relaxing and fun. You can feel him wanting to connect through unforced conversation that enhanced my experience and exuded fantastic customer service.
Lastly once again bad with names (the super rad woman with blond hair from Las Vegas) — you’re just so rad! Everytime I’ve been in you’ve always been so cool asking how I’m doing even when multi-​tasking and taking care of others. I’ll never forget you making sure I took the insurance to drive to Vegas… I’m glad I did! You were right you just never know! Thanks for the outstanding customer service!!!
I would highly recommend renting from here — great staff and car selection and unbeatable prices (the cheapest I’ve seen in the area)
Thanks again for making my rental needs the best ever!

Get the job done but misleading and ended up costing me more money
I needed to rent a car in that area. Everything seemed ok, the staff were ok. But I ended up having to pay more because they didn’t give me the car that I reserved. I think its intentional so that they can charge me more. And the car they gave me wasn’t clean.
Conclusion is I was able to rent a car, but it wasn’t the car that I reserved and ended up paying more than I thought. If they didn’t have the car that I reserved, I would have either pick up the car at a later time or rent at a different location.

I needed a rental car because I dropped my car off at the dealership at the end of the day, and needed a rental car since I couldn’t make it in the next morning when they opened. The dealership was only a mile away, but couldn’t give me a rental even though the store didn’t close for another 30 minutes. This resulted in me having to try to find another ride home, and now having to borrow someone else’s car for work the next day. My apologies if it was too close to closing time, but you’ve lost the sale and a future customer. So much for great customer service.

Courteous Employees + great fleet of selection on whatever cars you desire …
NEVER GO TO HERTZ!!! They are not organised with mean employees, horrible customer service and inferior cars with not much choices if you want a fancy one.
From now on, ENTERPRISE is my only option :)

Better than the other Enterprise locations I’ve been at.
I took my car to the body shop. An Enterprise driver picked me up. I had some issues with my insurance and the other party’s insurance, but Enterprise still accommodated me. Will, the manager here, knew I was just waiting around for my insurance and the other party’s insurance to call me. He was running out of cars to rent out, but he held one since I was just a reservation number away from getting a rental.
Returning the car, I walk in and they were a bit busy. I was in and out in less than 10 minutes. They inspected the car and I signed some papers and I was out the door.

Credit card company has provided the Car Damage Waiver Service, but the staff still insisted me buy a CDW insurance. Spent lots of time to explain this issue. Wasted my time. Totally spent 40 – 45 mins to get my rental car.

I’m a fan, and longtime customer, of Enterprise Rent-​A-​Car. I’m also a member of their club, whatever it’s called. I love the fact that they will pick you up, and you don’t have to scrounge for a ride from a friend or relative when you’re dropping off and picking up a rental. I’ve rented cars in many different areas, but, most specifically, around my home in the Redondo Beach, CA area. This location? Never again.
I had planned a trip to Big Bear, and at the same time, wanted to drop my own car off for servicing at Pep Boys near the bf”s house. Great idea, right? Make a reservation online, ahead of time. Day of trip, hop on and off the I-​60, leave the car for a night or two to get everything done, and pick up the quick rental from Enterprise. Drive up the mountain to Big Bear. Add snow and enjoy! What could go wrong? Lots.
Two of the biggest problems, or what I learned about this location, short version, so I don’t end up writing a novel here on Unilocal:
1. Do NOT attempt to use a debit card if you aren’t within a 5 mile radius of your home address. I had double-​checked their policy online when I made my reservation. As I read it, I could pay with a debit card or cash. I had also rented cars using debit cards before, at other Enterprise locations. No problem. Here? Big problem!
2, The rental agent offered me a choice of ONE car in the intermediate class I’d reserved, which was supposed to be a Toyota Corolla, Chevy Spark or similar automobile. In the past, I’ve been offered a choice of a few different makes/​models.
Instead «the car» was a make/​model that I have found to be uncomfortable to drive and/​OR ride in in the past. When I asked for a different car, I was told I could have the Honda Civic. I said, that’s fine. Then she said it would be an additional $ 10 per day charge! WTF? When I told her that I thought that was ridiculous, the employee said, «Well, can you do an $ 5 extra per day?». I replied no, it wasn’t that I couldn’t, but I wouldn’t, and that I expected to be given more than one choice in my category. If that wasn’t an option, we would go back inside, and look for a car that was a LOWER class, a compact or subcompact instead.
We went back inside, and she told the other employee the issue. That employee didn’t even look up from what she was doing, and answered, «Give her the Dodge Dart.» So, we went back outside, and I was finally given a car that was comfortable and easy to drive. Then, why did I have to argue with the woman who was «helping» me? Why was I told I would have to pay more? Can you say «bait and switch»?
Those were my two main complaints. I’ve had good and bad experiences in all of my history of renting cars. At this location, it seemed like things were not going smoothly. When I dropped the car off, the agent listened to my story, and said, «Is there anything I can do to make it up to you?» What could be done other than take something off the price? She didn’t offer to do that.
There were lots of people waiting for rides to wherever, people who had returned rental cars. I waited a long time to get back to my own car. As it was, I was dropping the car off 8 or 9 hours earlier than I was supposed to. I saw them vacuuming the car, and the next renters got in and drove away while l was still waiting for a ride back to Pep Boys, I would have flagged them down and asked for a ride, but the car was full!
There’s plenty more for me to complain about, but several minor complaints or issues.
Next time, even though it’s more of an inconvenience for me, I’ll rent a car in my own neighborhood. I will NEVER use this location again.

Worst branch I’ve seen. Rent cars quite a few times a year. Operation seems to be run in a very shady manner.
Honesty is one of the biggest draws to be a return customer at a car rental place. However this location doesn’t seem to get it.
You rent a size of a car and reserve that particular size and show up to see that they only have one car and it’s an economy. But oh no they state it’s the size you reserved… since when do fiats classify as anything other than economy. And no they won’t change your rate to economy either they will just lie to your face about that being the correct size.
Shady business practices. Should complain to a corporate office about this location.

The times I’ve been here are because the truck has been giving problems and it will have to stay at the dealership. They have really great service and will have you on the road with your rental quick.

I would give this place 0 ZERO stars if I could.
The story–
Made a reservation for a Sunday pick up for an 8 seater car the representative reassured us they will reserve it for us
Sunday we drive out to our 9am reservation they didn’t have the car available AFTER reassuring us it will be available! The man who work their with short blonde hair was NO HELP AT ALL. RUDE. He said no car was available answered his calls with out even telling us there’s nothing he could do. Just had us WAITING there like idiots. He LITERALLY DIDNT GIVE JACK SHIT about us or TRY to help, just played with his hands standing in front of the computer. Didn’t even give us an apology what is the point of a reservation and letting us make one if it’s not available ?
I been to several car rental places this BY FAR worst place
AND I’m Not sure how some people have given them 5 stars but NO BS TERRIBLE service! a women who came from a different branch who was also was even losing her patience with this elderly couple.
So to the dear employees who work at this particular Branch and hate their job go get a different one.

I require rental cars often for work and this location is close to my house so that makes it an instant pick.
Pro: Super Friendly staff except for one guy but other than that very great service. Cars are pretty much always available. Service is pretty fast.
Cons: Gas tank is NEVER full!!! Usually almost empty! When I do request a full tank the response I get is «No worries, just bring it back on empty» I don’t know about you but when I rent a car I don’t want to have to instantly drive to a gas station on my way to work and put gas. A full or close to full tank should be a perk of renting a car. Office is a little cluttered and BR could use a cleaning log.
Other than that this place does it’s job… gets you a nice car with a smile. Just be sure to bring your gas can…