Puente Hills Chevrolet

Happy with my end result. This is a long overdue review held off until the correction was made and received as of yesterday 03÷01÷16. I decided to lease a Chevy Volt 2016 (leased on 01÷13÷16) for a little over 3 years to see if I would like going electric. I believe this car is a hybrid and I felt comfortable having gas as a backup. Victor Ha was my sales associate and he was extremely personable, courteous, and friendly. He did call a few times after the sales transaction to make sure everything went smoothly and how the process was going. I did appreciate him answering my questions throughout the process and afterwards regarding the charger. Smooth transaction except that the names (father and daughter’s) were mixed up. Finally cleared it and the correct name has been reissued under the correct name for the payment stubs. As for the car itself, I am enjoying driving an eco friendly car. Very quiet driving under electric running vs battery powered. The car has a ton of amenities and features that I’m still experimenting and trying to work out. I’m really liking the back camera view and the bluetooth phone system are my top two favorites. The trunk is spacious and the car seats are roomy. I’m very pleased with this car. Thank you Victor!

Brandon and Alan got me the price I wanted on my Chevy Tahoe 2016! I’m very happy with my purchase I will always go with them for my business! Thanks guys

I had a Major Service for about $ 590!!! And this will be the _​LAST_​time I’ll be going to this STEALERSHIP!!!
I came in the morning, on appointment, for a tire rotation, multi-​point inspection, aircon filter change, and a brake fluid flush. My car was bought brand-​new, had around 30,000-mi and just a couple of months short of 2-​years.
Service Advisor tells me that I would need an Oil Change and a Major Service.
I go, «…why do I need an Oil Change??? my dashboard indicator shows 81% remaining???»
He replies with «…all cars, regardless, at 30,000-mi need a Major Service and an Oil Change…»
Not knowing much, and had lots of other stuff on my mind — I had them do it… Though, I did ask for a copy of the «menu.»
Back home — with that uneasy feeling in my stomach, I checked the User Manual, and nothing in the Maintenance Schedule indicates a MAJOR service at 30,000-mi. I also checked with Users Groups online — the general consensus — I been upselled (essentially, DUPED) by an unscrupulous dealer… And that I need to contact Chevrolet and/​or a Volt Advisor.
… which is what I’m going to definitely do!
But this is a FAIR warning to their Service Department…
I would have given them «0 Stars,» if not for their excellent Courtesy Shuttle Service!

Just bought a 2016 Cruze from puente hills CHEVROLET, my family is so happy the the excellent customer service giving to us by the managers at puente they actually when about and beyond the call by providing a fun transaction thank you Puente

Rene Rodriguez from the Service Department is the most valuable asset that the entire dealership of Puente Hills Chevrolet has to offer. Hector in service is right up there too! We have purchased 3 vehicles from this dealership, so we have been long time customers. As informed consumers, we can go to any dealership or repair service center, maybe even a find a «deal», but we choose to come here. The customer care and service Rene invests in his relationships with his customers is priceless. My husband does not trust anyone but these two guys with my car. We have never walked away feeling taken advantage. Rene and Hector demonstrate exceptional integrity. Oh yeah, the convenience of having a rental car available to you at the dealership itself is such a bonus. Thanks Guys!

It was a wonderful experience from the minute I walked in every staff member was very kind, they made us feel really comfortable with their hospitality and definitely they made sure we got the car we wanted. Thank you Puente Hills Chevrolet’s Staff for your professionalism.

Alonso Espinoza was my salesperson who made this transaction of getting my new truck very easy. He was understanding and patient of what i was looking for, he was also helpful on the situation i was at with the payments. I Would recommend to speak to Alonso for people coming to this dealership.

My Service Technician, Hector, did an outstanding job. He thoroughly explained the process and the car was delivered on time as promised. What a great experience.

My hubby went into this location at approximately 10:30 AM for an oil change and was told that it was going to take 2 hours, he decided to wait and noticed other cars that were parked behind him, going before his car and being done before his car… basically it took a total of 4 hours for his oil change… not happy at all… need to have better customer service than this is all I can say…

The service person I dealt with (Ida) was such a great help for me, I just told her my issues and she took care of the rest. I needed a rental and before I could ask how I could get to the rental location, there was a shuttle to take me there, very pleasurable to deal with. I recommend this dealer to all my friends, not just for kindness of your service writers, but the knowledge of all your staff. Thank you.