Puente Hills Chrysler Dodge Jeep Ram

Excellent customer service, addressed all my vehicle needs and was treated with respect.
Thank you Buster!

Parents bought a Jeep Laredo from Ralph. He was very friendly and knowledgeable about the cars. They did their best to get us what we wanted. We had a good experience with Ralph, Raj and Rick. Thanks guys.

Extremely impressed with the service here. Fernando Melendez was a great help. Him and his team helped me get into the car I wanted. Made me and the kids feel right at home. I would and will recommend everyone to this dealership.
Thanks again Puente Hills Chrysler Dodge Jeep Ram!!!

You’ve been warned! DO NOT COME HERE! I came in after browsing on their site saying they give you a decent deal on trade ins. Total lie. My car KBB around $ 5,000 for car dealership trade ins. The guy helping me told me they will only give me $ 500 for my car! You are freaking kidding me??? $ 500! They didn’t even want to do a trade in while they have a HUGE sign in front stating they buy cars!
I was serious about buying one of their cars if I got a good trade in value but I didn’t even want to play their game. As I was leaving the guy grabs someone in higher status saying, «Let’s see what we can do!» No thank you! I don’t want to be playing games! I will go somewhere else. Such a slap in the face!

Terrible service, i bought a brand new truck from these people and they gave me the truck on an empty tank, than told me to comeback so they can fill it up when i did comeback they didn’t do anything about and they couldn’t help me. Cant trust what they say, they are not people of they’re word. My truck was also missing a screw on the door panel and they said that no lost parts have warranty that i need to go buy one. Seriously regret buying the truck from this dealership. Go somewhere else trust me.

Lies, lies, and more lies. This dealership openly breaks the law by having vehicles on the lot that do not have a window sticker or the CA Buyers Guide for used cars. Went in last weekend to by a Jeep Wrangler. Worked the deal but had to go sell my trade as they didn’t want to pay what it was worth. Went to CarMax, got $ 2k more than Puente Hills wanted to give me. Went back to PH to buy Wrangler, ended up in finance signing paperwork only to find out that the car was an unwind. This whole time the dealership knew they were selling me a used car for what I though was a new car. Had to walk out of finance after a 9 hour ordeal that was based on a flat out LIE. Stay away!!! They have no desire to make a return customer out of you!

Came in to purchase a vehicle, the customer service was outstanding. I recommend going in and seeing Jhon Q, definitely saved me money and was a delight.

I recently purchased a 2016 Jeep Cherokee at the beginning of the month. I came in and knew exactly what I wanted, the salesman J. Cruces and manager Frank Marquez were really great. We all knew that there would be some bargaining on both sides, but I appreciated that it never got contentious. It was a very pleasurable experience and we all shared plenty of laughs. Our finance guy was great, sorry to say I lost his card, but we had a great time with him as well. Overall I was extremely happy with my purchase and the process after having been at two other dealerships that day which did not go well!

Service department customer service sucks. Hate this place. Worse experience do not pay 145 other places charge nothing for the diagnostic computer print out they do zero work for the charge. Even if you come in with a printout they will still run it And charge $ 145
Shady place not worth it.

Came here for car service for my Jeep Compass, Luis was very helpful in figuring out the problems with my car. He explained to me exactly what was wrong with my car and what were the next steps in getting it fixed. I would definitely come back

Thank you to Rene Sandoval for helping me find my first brand new car! Rene was awesome throughout the whole process and made it easy for me. He was knowledgeable and was able to help me with my budget.

Buyer Beware!!!
Don’t Let them take advantage of YOU!!!
So my husband and I went to La Puente Hills Chrysler Dodge Jeep Ram to check out the 2016 Challenger Scat Pack. (FYI: we already own a 2011 challenger RT and wanted to upgrade) We decided to go there because Champion Dodge didn’t have any in stock. According to
, they were avertisting the car for the net cost of $ 50,165 when the MRSP was $ 45,170. Hector#1 let us test drive the car and he was cool. So why does Hector#2 started doing calculations with $ 52,965 without taxes and registration. He wanted us to pay for that separately. He said $ 52,965 is the window sticker on the car. However, specifically remember the window sticker being $ 48,000ish because of 3 add-​Ons that the dealer did (lo-​jack, pprite, and etech). Hector#2 was never near the car when we were outside and test driving with Hector#1. Hector#2 proceeds to crank the numbers and insisting that he’s not charging us for the 3 add-​Ons, but why was he charging us so much then. So I asked him where was he getting these numbers from. He started to get irate with my questions. I told him that their website was advertising it for $ 50,165. He acted all surprised. What awesome employees huh? These idiots don’t even know what their own websites are advertising. Then he said that he’ll use the $ 50,165 amount to start negotiations. But my husband and I looked at each other and definitely know that’s not what the sticker says on the actual car. At that point, Hector#2 was talking over me and not letting me speak. How rude is that? ??What kind of customer service is that? ?? We said that we’ll find another dealership.
We were in our car and was about to leave. My husband went back in there to ensure they shredded our application that they made me filled out. I stayed in the car. After two minutes, I decided to go in and check on him. The general manager (Marlon Arana) and him were in a heated exchange. Marlon would not hand over the application to be shredded. He said he wasn’t done with the deal. My husband replied «there is no deal.» Marlon kept typing away and told us to step out of his office. How professional is that??? Who knows what’s he’s doing with our information now. Eventually, he gave the application to his employee to shred. After we watched it being shred, we left. As we were walking out, his employees were shouting at us to defend their boss. They said «He makes $ 35,000 a month. And how much do you make?» They also said «and you drive that ?» Well, we told them FU and drove off. What kind of dimwit dis the car that they are selling? To top it off, they had our registration for the current car. They failed to return it when they returned our IDs. We didn’t find out until they started shredding the application, that’s when Hector handed us our registration. We could of almost drove off without it. So illegal what they almost did. They are suppose to hand it back to us immediately when we requested it back.
Don’t expect Nordstrom service here, it’s more like the dollar tree.

Had a great buying experience. Our sales man Robert Anaya helped us and was very helpful. Thanks so much.

Salesman joe was really awesome. Highly recommended to go to joe as the salesman. Highly enthusiastic and is straight up and genuine.

Extremely disappointed with the service department. Left my 2010 Patriot there to bet a problem with my shifter repaired. A week and a half later I get my car back with a new problem that didn’t exists prior to taking my car there for service. Of course they take no responsibility for this new problem.
I will not be bringing my car back there ever again. I wish I had read the Unilocal reviews before I had taken my care there in the first place.

Yesterday my boyfriend and I went into this dealership on Veterans Day, mind you my boyfriend is a veteran. We went in knowing exactly what we wanted and didn’t want to get any bs about adding more stuff on and the «oh well look what else I have». The guy we got was nothing less than perfect, his name was Hector Jimenez. We told him what we wanted to spend and what we wanted our average payment to be. He did just that and helped us along the way with everything. He was sooo down to earth and straight forward with no run around what so ever. He knew we wanted to get in and get out and that’s exactly what we did. Now we’re proud owners of a 2016 Jeep Wrangler Unlimited. If you’re looking for the perfect salesman that isn’t pushy and helps you with all your needs go to Hector!

Bought a charger with 0% interest 3 days later they called me saying they can’t do it even tho I had the car already so I go back in to turn the car in. Why? Cause they didn’t wanna do 0% interest and it was making a weird noise from the dash.
Once I walked in I knew something going down so I recorded all the 40 min.
I have proof of them saying they rip everybody off the add extra accessories even though you don’t even know they overcharged me by $ 4000 they didn’t want to cancel the deal I have no idea what happened but he changed his mind and they canceled the deal till this day I’m still waiting for my refund of the down payment I put been two days I already filed a claim with my bank.
I’m going to upload the full video on my YouTube so people could know this place is a rip off.
Just don’t go here save your self Lot of time.

Buster in the service department is the best!
He helped me out so much and was very professional when I had my 2005 Chrylser 300 there for a gas tank issue. He even had his guys fix my interior light that went out at no extra charge!
In my opinion, I would go back to this dealership for servicing… Given the prices were appropriate with the market.

Jeffrey «Jeff» helped us out today and he was the best. He was not pushy and really was paying attention to our needs. We didn’t feel pressured at all. He was very knowledgeable and courteous. I would recommend him to anybody who is looking into getting a car. He goes out of his way to make sure that’s the car you want.

If they had negative stars i would use them…
Jeff the sales man was a great guy very friendly…
However the dealer is super greedy…
Not willing to work with you do not waste your time.
I wish people would realized how over price this dealer is and pushes extra options you do not need