West Coast Car Audio

HORRIBLE HORRIBLE SERVICE! Bad customer service. And they charged us the amount even when they couldn’t do the job. The most shady car place I have EVER been too. Please don’t go here and trust them with your money and car.

Excellence service. Beat every price I got from 15+ places. straight out the door price, no fees or taxes added on. Very straight forward dudes who aren’t there to rip you off. Overall great experience, will recommend to anyone!

I had my sub and amp re-​installed in my new car and also bought a new pioneer deck so I could easily adjust my sub. This was all done at west coast about 6 months ago before I moved back to Washington state. After installing my new deck they left a huge gap in the paneling around my steering wheel. Wasn’t super pleased considering it’s a brand new car and looks shitty. Then I noticed my sub wasn’t hitting hard or at all compared to how it sounded in my old car. I assumed I just had to figure out the settings on my new deck to get the sub to turn up. After months of trying to figure it out my boyfriend and I took a look at the amp. The amp itself wasn’t even powered on! I feel stupid for not looking at this sooner. He used his tools from work to figure out that the power cord that connects to my car battery had no voltage. After troubleshooting for about an hour, he saw that the connection to my battery was bad. I’ve been driving around, after paying almost $ 600, with my sub sitting un-​used in my trunk because they couldn’t even ensure that the connection was secure to my battery to power on the amp! Clearly they didn’t even check to make sure it worked after they finished with their install! I feel completely ripped off seeing as how I probably can’t get my money back at this point for the labor. I’m just happy that my boyfriend was able to figure it out so I didn’t have to take it to another shop and pay them to fix West Coast’s careless error. It is clear that they have low standards for their quality of work. I would advise anyone considering going to West Coast to take their business elsewhere.

Set up is good sounds great, location is awful. Came out of that parking lot with a nail in my tire. Do a full walk around before you leave.
Awesome business overall, TV for killing time, and friendly and knowledgeable staff. I’ll be back to upgrade my receiver.

this place is fuckin garbage. customer service is garbage. they pretty much want your money. when something wrong happens they do not take responsibility and have a dumbass look on there face. if they do work happen to work with you expect to sit in that store for two three hours at time. trust me do not waste your time and money with these people.

I called this place and told them that I have a two door vehicle and it’s manual. I would like to make it a keyless entry. So the guy told me $ 165. Well, when I got to the store the price totally change. They are very confrontational, they told me now it’s gonna cost more than $ 200 because i need this and that. I specifically told them what I had before I came in. What a trap just to get you in their store. They are very unprofessional, liars, and treat you like you are stupid. Do yourself a big favor and spend your hard earn money somewhere else. Liars

Unprofessional and rude. I spent money here to have a new car stereo installed and antenna put it. The radio could not possibly have more static. I went back the next day and talked to a man there about it and he said there wasn’t anything they could do. They don’t give refunds. He said he could look at it and «move the antenna around» and then as he continued to talk he let it slip that he doesn’t even work there! He was just filling in. I will never go back here.

Exceptional service and they stand behind their products. I would highly recommended them. We have used them multiple times and they are consistent with keeping the customer happy and communicate the best options. Thank you Rick and Darren who gave us stellar results again.

I really recommend this place this shop is the best stereo shop out there very good customer service and installers that know what there doing!

I went in to have a rear view camera install finished. My normal installer had wired everything but found the camera I had brought to be non functioning. I returned the camera but before I could get back to have him finish someone ran a car thru his shop …
I was warmly greeted as soon as I entered the store. It’s small but has a good supply of boxes not sure if they are all full of stock or just displays. A very informal environment maybe a negative for some but I wasn’t bothered. Not sure if the two guys I dealt with were brothers or cousins but both were very pleasant to me.
It did remind me a bit of home so a word of advice. Be prepared to haggle. We came to an agreement that was for me acceptable. I understand people have bills and need to make a living so I’ am not going to try and lowball someone with an insulting offer. You take care of me and I’ll take care of you is how I lead my life. I was offered a chair to sit down and watch some TV from while the work was completed in a timely manner. The install was fairly simple so I can’t really give much of a review on their technical ability.
I was satisfied with the work and the way I was treated and would return for work if my normal installer was again unavailable.

Friendly customer service. I called the store to get a price quote on car stereo installation. The person over the phone was nice, and thoughtful. Before he gave me a price quote, he shared that there was a special sale on a Kenwood car radio at their store, but I told him that I already had purchased an aftermarket stereo and just needed it installed. He quoted a rough low estimate and a high estimate. It worked for me because I could afford his offer. I was working with limited funds, and everywhere else I called estimates were $ 65 or higher, which were out of my price range. When I arrived at the location, the shop was a bit crammed, but the lay back, mellow atmosphere made up for that. No one was pinging off the wall, jumping and hopping every where (not enough space in the store to do all that). Maybe I caught them at a time where they weren’t so busy. While waiting for the radio to be installed I was able to watch Thunders v. Clippers basketball game on their TV.

Wayyyyy overpriced!!! Guy told me that the wire harness that I was looking for was the cheapest I’ll find ANYWHERE even online. So i paid $ 20 for it, just to find out that ebay has the EXACT same thing for $ 5.99!!! Save your money this place is a joke.
Second, I was looking for a storage box to put under my radio. The guy «hooked it up» with a box that he listed for $ 30, but gave it to me for $ 20. LOL guess what… same damn box was on ebay for $ 12.95…smh these guys are crooks. And of course, no refunds, only store credit. Learn from my mistakes, and take your business elsewhere!!!

My previous review states that this place has more negatives than postives. The negatives are: leaving gap between plastic panels after installation (I had only 12,000 miles on the car, gaps are unacceptable), employee’s use of marijuana on the job and leaving a mess of cut wires and empty boxes in my trunk. The only positives being ‘affordable’ and friendly service. Update after speakers are given enough time to be ‘broken’ in. The rear deck speakers that I had them install occasionally vibrate obnoxiously. I think this is due to the fact that they left out the foam inserts that were supposed to sit between the rear speakers and where they were supposed to be mounted. Furthermore, they just used some quickie self-​tapping screws instead of using the plastic mounting brackets that came with the speakers, which could explain the unnecessary vibration (metal on metal = vibration)
Conclusion: very disappointed in the installation. Do not recommend at all, even if they were to do the install for free. Please save yourself time, trouble, headaches and disappointment. If I had little money, I would save up and go to a place that will take the time to do the job correctly.

I give two stars for this company. 1 star for the prices and one star for the laid back attitude. Beyond the two stars not much happening. I had to bring to their attention that the installation was crooked. Then it was said that it could be a defected piece of equipment. Soooooo. Are you going to fix it? I asked. Had to ask to have it adjusted. That issue was fixed but on my way home realized one of my knobs was broken. Turned around and drove back to West Coast. They said that they would pay to replace knob but I needed to bring them a bill. I replaced unit on my own time and then brought bill back to store. Worker said he had to pay later when the person that broke it was there. I proceed to leave informing them that I was going to write a review. Once I was in my truck about to leave the worked said he would pay for the knob. I was paid but as they say. Too little to late. Good luck if you buy here. You’ll save money but at what cost? If your looking to save money and are not looking for clean work then West Coast is your spot.

This place is great and offers the best deals in the Sacramento area. I know I actually got quotes from other shops to do a amp and subwoofer install, this place gave me the best price while keeping it very clean.

Wow, impressive. An audio shop that has an excellent selection with an abundance of inventory. None of this, «We will order that for you». Tony, the installer is an expert with over twenty years in his profession. I purchased the whole enchilada, Deck, DVD, GPS, Hands Free, IPod, Amp, Speakers, etc. Room was an issue, my truck was not giving the installers many choices to locate the equipment. In the end, Tony made it all look factory installed with no indication of wires, bolted equipment to the floor etc. I made some strong demands for a perfect install, they made it happen!
In my youth I was an audiophile so I was semi knowledgable when I walked in. Sales staff, honest, extremely knowledgeable and not interested in overselling you product you don’t need, imagine that. I went to the «High end» shops first. I found them to be high in price, a bit presumptuous, telling me what I wanted, rather than selling to my needs. Easily a 5 star experience.

Got a speakers and deck here yesterday. Great customer service and very helpful with stereo information. A lot of places are shady and don’t complete jobs the right way, but this place is very accurate. I approve!

Went in to do just an Amp and Subwoofer install and got the best deal in the area. Forgot the owner’s name but he know’s his shit, and gives you good deals, and like Joseph said, they treat people right. The installation didn’t take more than an hour. Will be going back to do more installations in the future. Definitely recommend!

I had a car stereo installed in my car by this place. They installed it very quick and they did a great job. After the deck was put in, he made sure to show me how it worked and sent me on my way. Well after the time change, I could not figure out how to change the time on the clock. After work one day I dropped in and asked for them to fix it for me and sure enough, no questions asked, they fixed the clock. Great guys excellent service!

This is my favorite place because they treat people right. I’ve sat in there hangin for work to get done and watch them work. Solid people who know what they are talking about. They give all the options and let YOU decide what to buy. That’s what I do in my business, so I can appreciate when I see the same service. Rock on! I’m always promoting.