Pacific Audio

Shoddy work, horrible customer service, I wouldn’t recommend this service to my worst enemy.

These guys have the best customer service of any car audio shop I’ve ever encountered. Without a doubt the best hands you could leave your car in. They have this industry dialed and know it like the back of their hand. Offer great deals, will work with your budget and tailor to your listening needs.

My dad had his touch screen stereo installed there, not only did they costume make an insert for his touch screen, but when his stereo gave out they got him a free replacement. So pleased with their services and I am now a client myself, they are going to install a reverse camera on my 2015 Dodge Ram. They are friendly, knowledgeable and helpful. I would recommend everyone that is looking for great costumer service and great work. Thanks guys!

Needed alarm and keyless entry on my work van since it has manual door locks everything works great and fast turn around definitely will be coming back

Number one in town! Will definetly go back to the great prices and an awesome customer service that those guys have… They will go above and beyond just for their customers to leave happy!!!

Lets just say you feel very unwelcome walking in this place. It’s like you interrupted their day and for that expect horrible if any customer service. The kid that eventually tried to help me had zero knowledge of anything other then Kicker. Well i don’t prefer Kicker so after telling him that he pretty much stop helping me, stating why would i want anything else. So i laughed and left.

Look elsewhere these people are garbage. They lack customer service and are downright terrible. I had subs and an amp put in and the wiring job was downright ludicrous. Some kid was working on my truck and his skills where novice at best, I should have listened to the reviews on here before I went to them, let my troubles be a warning for you.

I had a Viper alarm installed by them in 2009 on my Toyota Tacoma. I had them install a sensor for my Tonneau cover and for some reason it stopped working. I went back to get it looked at. I called on a Monday and they told me to come back the next day, so I did. I arrived there on the specified time that I was told. When I arrived I explained to him that what was wrong with my alarm, he then told me that they had a couple of vehicles they are working on and that I had to come back or wait until they were complete. I then explained to him that they were the one’s that told me to come in at this time and the I just needed him to look at it really quick to see if it can be fixed. He agreed and looked at it and all it needed was an adjustment but he went ahead and change the pin sensor. All in all, it was not a bad experience.

do NOT go here!!!
i had a great experience at Pacific Audio on «Arden «and wanted to give them a try again. i recently moved to the Roseville area so i looked them up to see if there was a closer location and the pacific audio on «Greenback Lane» popped up. i thought «great», it was the same company… But it was not… i didnt use Unilocal which would have alerted me to there unprofesionalism immediatley. remember to always Unilocal it out first.
to make an extremely, i mean extremely long story as short as possible it took
— 4 trips back and forth
— dropped off the car and had to wait on 2 seperate ocassions for the supposed installation that never happened
— 2 months of dealing, waiting, and ordering wrong parts… by the way i had to call them everytime to check up on anything and everything or else i would have never heard from them again.
Thank God I saved my receipt.
Go to the Pacific Audio on «Arden » as it has nothing to do with the one on greenback.
Pacific Audio on «Greenback Lane» is a very unprofesional place and i would never ever go there again.

Viper car alarm authorized dealer. Lifetime guarantee– if they should happen to go out of business, you can take your car to any Viper authorized dealer (if need be).
Good price.
Some of the employees communicated well, some lacked.
Alarm installed.
Alarm works.
3 stars.

Worst install I’ve ever encountered! I was a car audio installer for a brief time in my teens, I’ve put a screwdriver through more than one driver and have seen plenty of average, standard installations. But now, well I’m just lazy, so I had them do the installation of an MTX amp, pair of 12″ subs with enclosure, new deck, 6 ¾″ 2 way speakers in 4 doors and 6×9’s in the pillars (rear roof). This was the best ensemble, as they determined it… But there was a terrible knocking sound coming from the pillars, a banging noise when ever I raised the volume above about half way. I figured it was something to do with me messing up the settings somewhere, then one day I finally took a look. Wow!
Turns out the pillars have room only for 4×10s at a depth of maybe an inch. The banging sound was the 6×9 speakers cones ramming into the steal of the roof, through the 4×10 hole I could see maybe 45% of the 6×9. Of course, each had only 2 screws mounting it, since there was no way to line up all 4. Even those 2 screws were way too long, at 45 degree angles and maybe ¾’s of the way screwed in. Really???
What a joke, I’d say these guys are hacks but even hacks try to do it right. I just pulled the damn things out and what do you know, it sounds good all sudden. They managed to setup the amp with a faulty ground, even after screwing 3 screws into the floor under the back seat… didn’t even bother taking out the extra 2 cock eyed failure screws. If you want to get screwed over and sue someone, this place is ripe for the pickin!

The owner of Pacific Audio has no problem looking you dead in the eye and lying straight to your face. Scamming people seems to come all to naturally here. Half the speakers they installed are blown. If you want to give your money to someone with integrity, keep driving. Id give them a negative star rating if I could. Its all bad.

I haven’t shopped for a car stereo in a while… not since my younger days. I was looking for a car stereo that was compatible with my iPad. So after be sold on a unit that I was told for sure would work with my iPad I went ahead and paid to have it installed. About two hours later I was told to pick up my car. I went to the shop and went inside and paid. After paying the installer started to walk away… I asked if he could show me how the stereo works and sounds so he walked outside with me. I guess this is my first issue… they were quick to sell me a stereo and take my money but had no time to demo it? Anyways after a 30 second demo which was horrible I went home and plugged my iPad into the USB… guess what it didn’t work. I could go on and on about how they told me to call tech support myself or that they recommended that I drive my car around for a few weeks to see if it would start working or the fact that I paid over msrp for the stereo and still was charged labor… lol… in the end they told me that I could pay about two hundred dollars more for a different unit or have the stereo removed. Great options! I ended up having the stereo removed. In the end I was recommended a car audio place called Rolling Audio. They hooked me up with a great stereo for the same price and owner spent about 30 mins with me explaining all of the features with the unit… great customer service… something pacific audio needs to learn about.