True Quality Collision

Not professional but did do a good job on part of the repairs I wanted done. Horrible customer service. I took my car in to get repairs some under insurance and others out of pocket. They would not even give me an estimate on the other repairs. After I was told that it would be finished 3 different times when it would be finished. I was told it would be finished on a Friday. I informed them I would be out of town till Tuesday and would pick it up at 4:30 on Tuesday. I showed up at 4:30 on Tuesday and had to wait an hour for my car to be clean. I still never got an estimate for the other damage and now am happy I didn’t. I would not go back to this place and I would not recommend it.

These people are amazing! I was in an accident (not my fault). The front end was damaged and I was going on vacation in 4 days. The claims adjuster made sure they had my car finished and to me before i left on the plane. While it was down to the wire. They fixed my car and time to spare for me to arrive at the airport. Also, you would never tell that my car was in an accident. The paint job and everything is prefect!

Isn’t it wonderful when you know your car is going to get fixed and you have to pay none of the bill? I’m wondering if that might color my review a bit. After all, when you tell me I don’t have to spend the thousands of dollars it took to fix my car, I’m going to like you. No denying that.
I was impressed by the friendly staff and comfortable lobby. They made me feel at ease in a new situation for me. They were very thorough in explaining what needed to be fixed and how much it would cost (but not me!!) They also have an Enterprise Rental place in house, so you can quickly and easily pick up a rental while your car is in the shop.
In the end, the work looks great and I’m very pleased. The one star downgrade is because I kept having to call them for an update. They weren’t very good about keeping me informed about what was going on. It wasn’t too bad considering I had a rental car, that I wasn’t paying for, to use for the duration.

I was relatively new to the city and got into an accident (oh no!). I had zero idea where to go, so my insurance recommended this place, and it was awesome that they did.
Normally, I hate auto body shops — they’re rude, they’re dirty and they’re horrible to be around. I mean, if I wanted that, I’d hang out with my uncle Max. Am I right? Huh? … Moving on.
I couldn’t have been happier with the service I got at True Quality. They looked over my car, gave me an accurate estimate, helped me set up a loaner car and kept me updated through the process. Then, when something went wrong with my breaks (that turned out to not be their fault), they examined my car, tuned something up and put in windshield wiper fluid for free — just because I was there.
Plus, they have a classy, comfortable waiting room with Ikea furniture, so it almost feels like home — if you disregard the sounds of saws and tools and cars in the background.
If you happen to get into an accident (oh no!) and can, this is where to take your car.