Hertz Rent A Car

Associates were rude and unaccommodating. Hertz charged us for adding we didn’t ask for and when we came here (under direction from another hertz location) they acted like they didn’t care and refused to even attempt to do anything to resolve the issues. Pretty much just said «well too bad, take it back to Cleveland (5hrs away) and they can fix it there» it is very clear they do not care about their customers. There is no worse nightmare than to be 2500 miles from home and having to choose from being overcharged for your rental or stranded until you can find another company to accommodate you.
Also, despite them telling us that Cleveland could and would resolve the issue. When we arrived and explained they said they wouldn’t, then after fighting with them they agreed to waive half of the charge. Still not acknowledging their mistake. Never again hertz. Never again.

As you can tell by the lack of profile picture, I have never been compelled to write a review for a business, especially a negative one. That is, until today.
My wife and I had a rental car booked from Cincinnati back to Minnesota. We recently moved from California and had to apply for our Minnesota drivers licenses, so we had our voided California IDs and our temporary permit paperwork until our hard copies came in the mail. We stopped into this Hertz location the day before to make sure this would be OK — and why shouldn’t it be? Had we been pulled over for speeding, any police officer would have accepted the temporary permit. But apparently this Hertz location needed to up their security measures.
The desk agent immediately shook her head, telling us the paperwork would not be sufficient. I respectfully asked for her supervisor, who came in ready to tell us no. He told me that he couldn’t even use the California ID as a photo ID, despite the fact that the ID was not expired. It was clear that he was prepared to deny us the car rental before he even heard the situation. When I protested, he took great pride in telling me that he was not only the manager for this particular location, but all of the Hertz locations in the area.
My wife and I stopped into the Enterprise location next door and after I explained out situation, the agent took our CA ID without any questions. She told us she didn’t even need to see the MN temporary ID, as the CA ID hadn’t expired yet. We decided to go a different route and use frequent flyer miles to fly back home and the TSA didn’t even require our temporary MN permit. I walked through security using only my CA ID.
I understand security measures are put in place for a reason, but I do not understand why this Hertz rental location deemed it necessary to be more restrictive than even the TSA. This experience with Hertz, especially the staff at this particular location, has turned me off of this rental company. I do not recommend this location, and at this point, I do not see myself returning to this company anytime soon.

Our car was delivered on time, and the entire transaction was handled with smiles, enthusiasm, and professionalism. Our questions were answered completely and immediately, and the car was clean, fresh, and very enjoyable. Kudos to the staff at this facility!

This review is for Hertz in general; not necessarily the Mitchell Ave. location.
I am currently over 1 hour in hold time trying to simply alter an existing reservation. I have spoken to exactly 2 Hertz customer service associates. Ross, the supervisor I requested, has kept me on the hold for over 30 minutes!
The reason I requested a supervisor is that I wanted to start my existing reservation one day LATER. (i.e one less day of rental) and that resulted in my total charges going from $ 469 to over $ 950!!! Are you kidding me?
These guys make nothing easy about car rental!