Kings Ford

The worst dealer I have ever dealt with. I bought a 2006 Honda Pilot. Drove home less than 50 miles. Went to go to work and when I was backing out of the driveway, the power steering was winding. Pulled back in and found the resevoir empty. Added fluid and it went away. While looking for a leak I saw antifreeze leaking. Radiator was empty. Found the bottom of radiator completely shot. Called them and the salesman said bring it in. When I got there the used car manager said ‘you drove it home it’s yours’. Of course they said they serviced it and it there were no leaks. I wonder why the power steering was empty, radiator leaking, oil was clearly old and had not been changed. Used car manger made up some bullshit. tried to say he spent 15k on an engine a few days after he bought a used car so I’m lucky it just needs a radiator! What a douch bag? They care nothing about people and doing the right thing. They also said they were not allowed to put a full tank of gas in I came to pick it up. They could only put ¼ tank at the most. What kind of business is this? I know why they refused to gas it up now. There is a ‘check fuel cap’ message that appears from the time it is full until it gets to below ¼ tank. A new gas cap did not fix the issue. It needs the tank dropped and find out where the vapor leak is coming from. Stay far away from these con artists! They are a disgrace and a complete joke of car dealer. Please tell anyone you know to take their hard earned money elsewhere.

Been here three times and it is always a terrible experience.
1. Unfriendly staff rarely greets you upon arrival and leaves you standing, unwelcomed, until they can be bothered to take your money. We came in with two vehicles for oil changes and almost left when the man at the desk started complaining to us about how inconvenient it was for him to look up the company maintenance plan number (it did take a whole 45 seconds after all).
2. Twice I have been ignored at the entrance while men who arrive after me are helped first. Both times the other customers pointed out that I had arrived first and should be helped first. The staff did not apologize either time.
3. The final straw came when I made an appointment online (which was confirmed over email days in advance). I took off work in order to bring my vehicle in, and when I arrived, a staff member informs me that they don’t have the appointment because their online system made a mistake. They would not do the repair as scheduled and asked me to come back another day. They said this happens all the time, shrugged, and said there was nothing that they could do. Bull. How about you fix your appointment system and learn some customer service skills?

I made an appointment online and the guy was an ass and told me he never got my appointment. He said it happens all the time and didn’t offer to make a new appointment for me… It was rude and awkward. I would avoid this place.

Waited 4 hours to get car checked. I had to call several times for a status.
I had to take an Über to the Ford dealership bc the shuttle was an hour away?
When I FINALLY was able to get someone to talk to they tried to charge my $ 125 for service fee.
Unbelievable. Horrible service. Ridiculously long wait time. All for nothing. There is still an issue with my brakes.
Never coming back again.

This place is a joke. Bought a vehicle. Only to be pressured into getting an extended warranty on a new car. Seriously? They told me I had to in order to be financed… Which is not true. They changed their tone when I told them that. Will never buy from kings again.

I wish I had read the Unilocal reviews before I went.
I did my research online and figured out what car I wanted to purchase: a used 2007 BMW 328 i.
My boyfriend and I came over to Kings Ford to take a look at it and give it a test drive. Our sales person spent perhaps 5 minutes in over 4 hours with us. Those 4 hours were full of pushiness and misinformation. The sales guy immediately shuffled us over to finance, and told her we were ready to pay with $ 1000 down, even though we told him we wanted to put nothing down and see how long we could stretch the car loan.
It’s pretty much a ripoff from the moment you walk into there. Because we had such a rough time, the finance lady gave us a low deal on the car, lower than sticker price. But my boyfriend who had recently gotten a car from Kings Toyota said he was concerned that the car would stop working the moment we drove it off the lot, because he had found issues with his pontiac that he didn’t initially find during the test drive.
So the finance lady said we should take the Ford powertrain warranty, and she could wrap it into our loan and still stay under our budget. Two weeks later we find out that there’s a 30-​day waiting period.
My advice? Don’t go there. I’m now taking my car to Jake Sweeny for all the repairs that needed to get down, and they are super nice. I’m going to get my next car from them.

I only gave this dump one star because I had to rate it something. I did months of research on hybrid cars and narrowed it down to 3 that would work for me one being the Ford Focus Hybrid. I made a special trip on a day after a snowstorm and was greeted by a salesman who «knows nothing about those kind of cars» He tried to pass me off to another salesman who, in front of my friend and I said «I cant help them, I am busy» to which salesman #1 passed us off to a third man who was major attitude and VERY unwilling to help in anyway. Finally I just told him to forget it, that they had successfully managed to turn me off of any Ford ever and I walked out. I am so shocked and disappointed with Kings Ford that I refuse to ever give any other Ford dealer a try. No wonder the big 3 are now the laughing stock of the car world. Terrible.