James Free Jewelers

I’ve been to James Free a few times and the experiences have been variable. For the most part, the salespeople are knowledgeable, friendly, patient, and do not apply sales pressure. They have a large selection of jewelry, rings, and watches available. They are also recommended by several friends of mine.
I have also interacted with a manager who was downright arrogant, condescending, and dismissive. He provided some info that could have been misleading if I had not done research beforehand. In the end, he gave me a quote for an item that I ended up buying at half the cost elsewhere (and with a much more pleasant experience).

I would not go to any other Jewelers than James Free. The atmosphere makes you feel like family. No pressure, ever! You literally are made to feel like you are at a friend’s home trying on your favorite jewelry pieces. My daughters have gotten their engagement ring and bands from James Free and they live out of stat!
Hope is the best in customer service!

I have had such a positive experience with this jeweler. The service is exceptional. The selection is great and the prices have been very fair. I was even able to get a fantastic deal on a Tag watch for my fiancés wedding gift. I would recommend them to anyone and I will to everyone I know!

Yes this place is swanky, its in Montgomery, so really you know what you’re getting into.
They say they have great prices. but they’re really comparable with most other places. They will take care of you here though. I’m always offered a drink or cookies when I walk in. And not just water, or coffee, or pop-​although those are available– but wine or beer, or the last trip, spiced cider. Yum! And my rings always get cleaned while I’m walking around.
Yeah if you show up in jeans, you get a once over, and you get hovered around a bit, but its not bad. They just want to be there to jump in on questions or recomendaions. They won’t show you the cheaper counter though, it’s tucked in the corner by the front door, and has some really nice pearls in it! Some of the jewlry in this place just looks gawdy, but hey people like what they like.
They also do custom orders here. I was looking for a wedding band to match my non traditionaly shaped engagement ring, and they said they could do it, however, they were definitely the most expensive for simple white gold. Although of all the places that we went on the dreaded «wedding band hunt», they took the time to examine my ring, and take notes, and really ask my input. She even checked out the diamonds under their little microscope. No where else really checked on that.
So yes they are pricey, it’s nice jewelry. You’re going to get good quality, decent service, and something really really shiny :)

Now i don’t go to many jewelry stores but this was one i would recommend. We are looking for a wedding band. The other stores weren’t bad but here they did things that other stores didn’t do. Also while we looked and went over everything they brought us drinks and went over what was going to happen. It was an over all very good stop.