Firestone Complete Auto Care

I’ve patronized multiple Firestone’s in multiple cities and they always seem to mess something up. Below is a list of issues I’ve had the past 3 years and this particular one is guilty of number 6.
1. The oil cap wasn’t put back on and didn’t notice until I was 500 miles into a roadtrip and splashed oil was burning on my engine block.
2. The battery was dead after service and it had to be re-​charged.
3. The power steering fluid cap was left off after service and I didn’t notice until my pump was running dry. Shortly after I had to spend $ 300 on a leak.
4. They didn’t connect the intake between filter box and mass air sensor. This cause it to stall on my wife 5 miles down the road and she had to wait to be towed.
5. Tire’s had to be re-​balanced three times to stop shaking.
6. Power steering fluid was well below the minimum level after a flush and re-​fill.
7. They din’t pack the ball joint they replaced, then it failed and jacked up my tires. They covered the part only and not the labor. They also did some questionable things with the paperwork to make it look like they didn’t mess up.
I’ve given them thousands of dollars over the years, but I will never buy new tires or have my car serviced at a Firestone again.

I can’t give this place a perfect score but I can give it a pretty good review. I feel like they gave me a good deal. On a Tuesday morning I got a flat on the highway so I put on the spare and took it straight to Firestone. They said they could get me in and out in a few hours, which was very helpful because I didn’t have a ride to leave there.
I lucked out because the better tires they were going to try to get me to upgrade to were already on a better sale price the week I went it. They got me in an out in about 2.5 hours which I was happy about since I didn’t have an appointment but I don’t know if that is good or not. They did a great job putting the tires on and they even took my spare and put everything nice and neat back into my trunk. I thought that was very good customer service. The main front desk guy was very helpful with the whole process. The waiting area was clean and it has wifi.
Overall I was happy with my experience.

I have taken my 2006 Hyundai here for oil changes and new tires, and have been very pleased with their service. I never had to wait for long, and the prices were reasonable.

I DO NOT recommend this place for your car service needs. This location is mismanaged and does not value your business. Don’t even bother with appointments because they do not respect them. Also I would recommend against buying anything packages that are «lifetime» services because they tend to refuse your visits for service.
Here is my experience with this Firestone:
Despite being early and on time for my pre-​scheduled appointment, I was told that there was no time for my car to be serviced and I had to be bumped to another day. (this is the second time it has happened to me at this location!!)
The managing partner Michael Allison made me wait 30 min when I requested to speak with him, and at the end he refused to come out to talk, with no reason.
I suspect that Michael Allison decided to not take my business due to the fact that I am using my lifetime service (and he isn’t getting an additional sale from me).
I have never felt so undervalued and disrespected before. This Firestone location (and its management) clearly does not care about its customers.