Enterprise Rent-A-Car

I am huge fan of Enterprise and use them all over the Midwest. This is the location closest to my and I use it often and the Team working their is fantastic. We rented last week and my wife left a bag in the car and the had it secured for her the next morning when they came in. Keep up the great work.

Always has a nice car for me on short notice. Plenty of selection for you to chopse from. Friendly staff. If there are any issues with the car, they are always willing to replace it with another. Won’t go to any other car rental.

Long story short is this; there was a storm, my car was smushed by a tree, my insurance arranged a rental car for me, fully covered by them. I actually suggested this office because I had used it twice before and had a good experience. The rep was supposed to meet me at the auto body shop to drop off the car and have me sign the paperwork. The rep was 30 minutes late, had me sign my name and dot some i’s and then I was on my way. I was initially only supposed to have the car for 2 weeks but it ended up being 5 weeks.
After I returned the car, I was hit with an $ 800 charge on my card. I called and spoke to the branch manager was informed I was opted into a personal liability coverage that wasn’t covered by my insurance. Okay, sure maybe I did sign up for it, but no one ever told me it was coming out of my pocket. Why would I assume my full coverage rental car arranged by my insurance company would have fees coming out of my pocket unless I was informed?
After some back and forth, he told me that he could not refund me the money because it would come out of his paycheck, but he would give me a refund for $ 200. He even suggested that I knew I was being charged for the coverage, but was now upset because it ended up being so much and was simply trying to get out of paying.
I got in touch with their corporate explained what happened and was given a full refund based on the fact that the branch did not follow the proper procedure, which is calling the customer ever 4 days to let them know they are being charged OUT OF POCKET so that these surprise $ 800 charges do not happen.
I WOULD use Enterprise again, but probably not this location. This is a cautionary tale for all renters, to make sure you ask WHAT every line item is you are signing and WHO will be paying for it and HOW much it will be. I’m sure Enterprise isn’t the only company who will try to hit you with the hidden charges down the road.

They were happy to pick me up before the rental and take me back to my house after. Great new clean RAM 4-​Door truck was great for the light hauling at hand. Why drive your own car when they have well serviced low mileage cars and trucks to rent for business or personal travel? Least I could do is supply a rating on Unilocal

I made a reservation with the Ridge Road location. Without telling me, they transferred my reservation to the Kenwood location, because the zip code of the location they were picking me up in (45 236) was considered Kenwood territory, despite the fact that this zip code is over 4 miles long and the location I was at is in the southern part of the zip, whereas the Kenwood office is in the northern part. This wasted a half-​hour of my day, between the extra distance to go to the wrong office and then having to turn around and go back downtown. My complaint was met with a response of «whoops, it’s a territory thing, we’re like gangs here», no offer of any sort to make it right, other than they’ll make sure it doesn’t happen again, which is not helpful since I don’t need to rent from there.