Residence Inn

Yikes. Found 2 syringes in our room wrapped in a blanket in the closet. Rug was frayed, disgusting under sink and chunks out of the tub. Breakfast was mediocre-​waffle maker wasn’t working. The «mall» next door is basically closed. Very sad part of town. The carpets feel dirty. Whole place doesn’t have a clean feel. Not up to Marriott standards.

I felt the hotel was very nice for the price. Parking ample breakfast was decent and the staff was amazing. My son was kind of weirded out because there is huge mall that is mostly abandoned within viewing distance but at the same time there has to be the busiest Texas Roadhouse in the world right next door to the Residence Inn. We stayed 2 nights and we wanted to eat next door but it was too busy, the first night we ventured off and found every restaurant imaginable with in a couple miles. The 2^nd night we decided to order in unfortunately if you go online every pizza place says they don’t deliver to the address but if you call the front desk they will tell you who does deliver. We ended up ordering from Papa Johns and we had to call it in but they were fast and I must say they cooked the pizza just right. I would definitely stay here again…

During my stay we encountered bed bugs! We were placed in another room and all clothing sent out to a cleaning service, which was not returned for 4 days. Along with being without our clothing and our belongings which remained in the original room, I was questioned by management not once but twice in regards to whether or not I brought bed bugs into the hotel!!! Really… let me start by saying the only reason my family was staying the hotel was due to our home burnt down and we lost everything. So the items and all clothing that was in the hotel was new. I was told by 2 staff members my room was being comp’d for a week, after 5 days multiple charges for different amounts posted to the credit card on file. I spoke with Mike the manager and he informed me that he would continue to charge the credit card on file as much as he wanted and that my room was not being comp’d. I asked then what was going to be done about the bed bugs, us being inconvenient with this situation, and all our food that now has been a week some in which is no longer good and we have had to eat out each night. He said they had to wait for Ecolab to clear the room. Now let me tell y’all that during this past week I had been told by front desk staff that ecolab had not entered the room the day after I noticed bed bugs, I was told that ecolab had already sprayed the room, I was also told nothing could be done to the room until the occupants on each side of our room checked out, again I had been told the room had been sprayed and we must wait 48 hours before entering the room, and last by the manager himself I was told that he checked the room didn’t find one bug and he proceeded to question me on how I came in contact with the bugs first since I clearly brought them into the hotel. I later was informed by a staff member that Mike the manager said I was lying about the bugs to get a free room, please explain the 2 live bed bugs I took to the front desk. Oh and not only did staff members confirm but other residents in the hotel stay through FEMA confirmed that 3 weeks before our stay there was another bed bug incident on the 2^nd floor which was directly above our room! Mike didn’t do anything but send our clothing out to be cleaned and accuse me of lying and bringing the bed bugs to the hotel. He caused more stress to my family then we were already dealing with at this time with losing everything in our homes fire. I checked out of the hotel the next morning since Mike had said there was no bugs and we were to return to the room and there was no reason to keep us from our belongings. I never received an compensation for anything. Yet I was accused but I was the lied to several times and kept from our belongings for a week. I did notify the customer service/​relation which got me nowhere since they contacted Mike. Again nothing was done so my family check out and went to stay at LaQuinta which was definitely a huge improvement. Residence is out dated, tubes were stained, carpet missing in some areas, the couch was ripped, overall maintenance not well kept. For the treatment and the price I will never recommend Residence Inn. And a gentleman staying from the Airforce stayed to me he would be notifying the Airforce of the treatment this hotel treated the guest since he himself had an issue!
I would like to say most of the staff were friendly and as helpful as they could be.
Our room had several things that needed repaired which over 3 weeks never happened. The kitchen floor came up in an area, 2 different door trims fell off, 1 bedroom tv didn’t work, the sofa sleeper bed was broken, and even though I found 2 bed bugs on the mattress the room was NEVER sprayed!

It was a beautiful day when I first discovered this treasure. «Behold, a domicile located in the heart of Bricktown!» My friends and I came upon The Residence Inn, a hotel chain based on the values of comfort and acceptance. Acceptance of bros in need of a place that is located within walking distance to bars. Their spacious rooms include 2 queen beds and a pull out sofa. If one of the bros in your group happens to bring home a babe, then the bro automatically has a place to make sweet, harmonious live in the comfort of his own room. The next morning, a meal is prepared consisting of eggs, sausage, waffles, hard boiled eggs, assorted fruits, bagels and hash browns. The pool and gym are great, but I’ve never used them as I am mostly unable to function properly upon arriving at the Inn. I stay there every time I’m in Bricktown.

I am a Marriott diehard. It’s mostly because the service level is light years beyond any other hotel chain, specifically Towneplace Suites and Residence. The others… well, for the money they’re asking I don’t see the value. But I digress.
Staying here on a business trip, and I have to say, I wasn’t surprised but I was disappointed that some of the overall issues of Residence Inn were not addressed here.
— Get a third floor room if you can swing it. Why? People clomp around like mad and it will bother you on the second and/​or first floors. There’s no sound isolation between floors, so you will certainly hear something akin to a buffalo walking around at all hours of the night. People slamming their toilet seats, running their showers for hours, dropping things, etc. (Note: Sound isolation by way of a foam buffer can be done for around $ 100-​$ 200 a room. We’re not talking major dollars here.)
— Get an ODD numbered room if you can swing it. Why? The EVEN numbered rooms, face a major highway AND are perpendicular to a railroad (the train horn). The EVEN numbered rooms have a window that doesn’t block sound at all; they don’t even lock properly. Dual pane but thin glass with broken seals. There is a constant measured 50db that is unaffected by the window being opened or closed (in other words, they aren’t doing anything to help block the sound). The curtains are not sound dampening curtains (which would again make sense as an expensive solution).
— Please do not let the menu in your room fool you if you can swing it. Why? IT is NOT Residence Inn room service; they don’t offer it, never have. This is some company that has paid Residence Inn money to allow them to co-​brand a menu to drive business. This is contrary to what most other hotels do, where they leave you a binder with all of the various restaurants and stores close by, no alliance to any of them, and allow you to choose.
— No matter what you do, it’s likely that your mattress will have many miles on it. Still comfortable, but definitely older. Most hotels swap the mattress out after it’s seen a couple of years usage (Hilton, for example). Not Residence.
— The showerhead is pathetic.
— The iron is pathetic (to be fair, I’ve yet to find a hotel that has a good quality iron, which is annoying).
— The fridge was emitting a very loud banging sound when it was on. Sounded like the compressor was going bad. I had to turn the fridge off completely because it just wouldn’t stop.
Other things like the location I won’t hold against the hotel. At one point you can tell this used to be a rather highly populated area, and frankly, being in the middle of nowhere gives it the one advantage of not being overcrowded all the time.
I will say that the people around here are straight out of some zombie movie; they walk around in a daze from place to place, walking in and out of elevators without looking to see if someone’s there… a guy from the 3^rd floor walked off onto the second floor (Clearly intending to go to the first floor) and took a few seconds before realizing the mistake. Now, there’s only THREE floors. You expect therefore to be two «dings» from the elevator even if you’re not seeing the number panel go down by two. When you’re on the 3^rd and you stop one floor down expecting to go down two, why would you assume it’s your floor? Better yet, why would you not, when the doors open, look at the number panel to confirm it’s your floor before getting off?
I saw the same behavior at the stores I went to. Oklablivious. Not the hotel’s fault, but I note it for any visitor.

We recently stayed at this Residence Inn in Oklahoma City. I would highly recommend this facility if you are staying in the area. The room was a suite with a full kitchen (including dishwasher). The beds were comfortable and I love the gas log fireplace. The staff were friendly and the included breakfast was delicious. Thumbs up!

You know how every town has the one area you make sure not to go near at night? Usually it’s the side of town where an abandoned mall and dollar theater sit? Well that’s exactly where this hotel is!
One restaurant (Texas Roadhouse) sits in the parking lot and had an hour wait when we tried to eat dinner there since we could walk to it. We found out that was because there are NO other places nearby. We drove down 5 exits in both directions of the highway before spotting an area of chains we could grab dinner at. Never have I seen a Marriott property placed so far away from normal (and non stabby) civilization.
The hotel itself is, meh. It’s moderately clean but you could tell they hadn’t swept the floor in our bathroom since the previous guest was there which is gross. We picked this location because it was near the dog boarding place we used for the night but lesson learned to do better research next time.

I’ve visited this hotel twice: Once as a guest, and once just to do laundry. Let me explain. The first time I was a guest staying at the hotel. My boyfriend was doing a sale at the Crossroads Mall. We stayed in one of the studios suites. The room was large with a full kitchen and full sized fridge, which we loved. The furniture was par for the course as far as comfort goes. The bed was average: not the most comfortable, but it was a board either. This biggest downfall was the light outside our window that buzzed incessantly! It definitely made it hard for me to fall asleep. I didn’t try any of the breakfasts or dinners, so I cannot comment on the food, though they have continental breakfasts and a different dinner every day.
The second time I visited, I was a guest at their sister property, Fairfield Inn. Fairfield has no laundry facility, but Residence allows guest to use their facility. The front desk clerk was helpful and I was signed in in no time. The laundry is on the second floor which is odd. They should put a sitting area or at least a chair in the room, seeing as I had to sit on the counter. The machines are fast and fairly affordable.
While this property is a bit more expensive than its sister property, Fairfield, I would love to stay here again. The rooms are large and full kitchen is a great plus.

Another entry in our Coast to Coast Road Trip.
2.5 STARS
We checked in late last night after a dinner at «Local» in Norman, OK. We got a 2 bedroom suite, which was nice, since in other hotels we’ve had to pull out a couch bed for our toddler, which cramped the room.
As others have said, it’s a little more dated than other Residence Inn locations, and it’s not a posh area BUT things are clean, and staff seems nice.
Two snags that took this from a 3 star to a 2.5 star experience:
1. Some Residence Inns where we’ve stayed have had a crib ready (with sheets) in our room when we checked in. Here we had to request a pack-​n-​play upon checking in, which is fine but not so convenient when we just want to get in a put the baby down to sleep. Then it took a while for it to come up. With one leg broken, sans sheets, and mystery wet stains on the sleeping pad, we requested a new one if it was available. Another fellow brought a new one up, still sans crib sheet. We just wrapped a bed sheet tightly around the mattress pad and called it a night.
2. We couldn’t find a «Do not disturb» door hanger (we later found a magnet on the fridge, which doesn’t stick to the door or the handle, so???) and housekeeping came knocking on the door at 9AM (7am where we’re from) with both babies sleeping. It wasn’t her fault, just unfortunate that there wasn’t a quick way for us to indicate that we were sleeping inside.
All in all, I wouldn’t necessarily avoid this place. I like the Marriott chain and use it often. This just wasn’t our best experience at a Marriott Residence Inn.

First of all, let me say that I’m a Huge Marriott brand fan… Over 180 nights this year alone… So I’ll just say I’ve stayed at a lot of different hotels… Most of them Residence Inn.
Based on that, I feel I can fairly compare this place to MANY other places and experiences…
On a positive note… the staff is great! Very friendly… always!
As for the facility… well… its very dated, and desperate need of an upgrade. I guess because of the part of town its in, the owners don’t feel it is worth it. This part of town is slowly dying a painful death… and so this hotel seems to be also…
The flooring (wood laminate) in my kitchen area was peeling up in several areas, and numerous chunks were missing. Looked like the area had flooded at some point and never been replaced/​repaired… SAD!
I love the Marriott brand beds/​mattresses… however this hotel did not have them… just plain ones with «springs»… yuk! NOT the Marriott standard in my opinion.
Sometimes the house keeping staff did an ok job, often skipped my room all together, sometimes just a straightening of the sheets on the bed and that would be it… no trash emptied, etc.
People usually stay brand loyal or choose a particular brand because of a certain reputation and expectation. Normally Marriott NEVER disappoints… however here it did overall…

I stay at a lot of Residence Inns, as I have status with Marriott and like to cook my own breakfasts (though the Residence breakfast is well above average in the free hotel breakfast world). This one has the renovated Hearth Room — fireplace, nice seating area, functional dining area. Evening reception nightly, but no wine/​beer as at other places.
The pool is the usual half-​length indoor one with a hot tub, and the exercise room is also the usual afterthought, tiny with a couple of crap cardio machines and no weights. They have the sport court but it was too chilly out to try it.
The room appeared to be partially renovated — the kitchen area has granite countertops, but white appliances, not the stainless ones they have elsewhere. The cooktop and metal pots/​pans are almost unworkable; I trashed a pan each morning, and suspect they may have thrown them out. (I can cook just fine, but didn’t have butter or oil, and the veggies baked on.) The bed was okay, but the carpet was the old green one and it was frayed near the bathroom.
Fantastic shower — high shower head, GREAT water pressure.
Nice receptionists.
I would stay here again should I get sent to OKC. It’s not the best RI I’ve ever seen, but not a bad hotel.