PetSmart

We take our dog here for grooming, and to go to Banfield: The Pet Hospital. We have had a couple off issues with the grooming department, but nothing HUGE. The employees are all nice to us, and everyone wants to rub our Siberian Husky’s belly.

They have updated their system for customers so they can’t look up your info by your phone number anymore; so make sure you have your rewards card handy. The lady did set me up a new account very quickly though.

If I could give negative stars I would. The pet trainer at this location Kira is a HUGE bitch. She is literally a joke. Petsmart training policy is supposed to be non violent but she is constantly yelling at pet parent and there animals. The company only keeps her to make money. Petsmart doesn’t care about there animals if they did they would fire her. Do NOT train at Petsmart at Midwest city

I went in to get a couple fish. They had a good selection if a lot of the had not been dead. We also had to have someone called over two times to help us. Then they acted mad that they had to do anything. All in all not to pleasant.

My poodle absolutely loves Petsmart especially this location and the MWC location. We get all her organic/​natural food and treats here, and she gets complimented by lots of people both young and old! She especially loves the little girls that are at Petsmart usually on the weekends. I mean which poodle doesn’t like to get complimented? Anyways, the staff aren’t that helpful or friendly, but then again I don’t really care since, Lucy my poodle knows what she wants usually. Petsmart is a great place to bring your vaccinated pet to socialize!

The manager Mark is a JERK! We had been taking our puppy here for training (wonderful by the way! the trainers are really nice, patient and want to help you train your dog.) We were trying to get our puppy off one food and onto another. She ended up getting really bad gas & diarrhea from it and several associates told me that if the puppy won’t eat it, that you can bring the food back with a receipt (just dont give them back an empty bag). I called before hand and the manager said, «I’ll do it this once. We don’t do this kind of thing.» Um, apparently you do. I got there and the young girl cashier was very nice and even said «yep, we take it back if it didn’t sit well with your pet.» She got the manager and he was rude from the get go. I told him I was the one that called and again he said, «fine, we’ll take it back. just this once though.» Whatever jerk. Luckily she’s doing fine on the food she’s on now so we won’t be having to do this again. But still! The associates are all very nice! I feel bad they have such a douchebag for a manager. When you’re in training, any of them are more than willing to help out with «sit and greet».