PetSmart

This PetSmart has a horrible selection and unknowledgeable employees who point and aren’t familiar with their product selection. The person who checked me out was totally clueless — I asked him how to get to a certain landmark — no idea about the OK City freeway system. Pet food — «Oh, so we do carry that brand?» Really? And he forgot to ring me up for some items in my cart.
Sure, there are jobs that people have just to put food on the table. At least try and act like you like the job. Because, there’s always someone to replace even these bottom of the barrel high school/​college jobs by someone who can do a better job.

Should of listen to my gut and the reviews and bypassed this place. Store os a typical Petsmart nothing flashy, customer service on the other hand is awful.

This review is for the grooming salon. Took my dog there today for bath, haircut and toothbrushing. Picked her up when they were about to close so I didn’t have time to check what they did to her. Her body smelled good but I don’t think they wash her face coz I still smell food and still looks dirty. I checked her ears and they weren’t cleaned at all and also her teeth were still dirty and I dont smell fresh breath. So I’m not expecting that they cleaned her anal glands too. I specifically told the lady to keep her facial hair same length but remove the brown/​stained parts, they didnt. I asked how much to pay right after they took her in and she said $ 49. But when I was paying at the register they were charging me $ 71. But Of course i only paid $ 49 coz that’s what I was told. Besides, i think $ 49 is way too much with the kind of service they provided. I don’t think i will take my dog back here again. Waste of money.

DOWN WITH PETSMART!
I will never give petsmart my money or my referral ever again. After being a customer there for years now out of convenience of location, their mediocre customer service fell to an all time low and rudeness to an all time high yesterday when I had questions about food alternatives and choices for my diabetic cat. Not only was I left standing there awkwardly for about 30 min with no response to my trying to make any conversation while waiting for the vet to be available for questions… but once the vet was available the girl took 2 customers that arrived after me before going to speak to the vet. Once she did speak to her, she came back and gave me a quick answer that that is all they have. That wasnt even my question. The vet was just behind a glass window and never came out to speak to me at all. Then, When I went to the register to purchase the $ 50, 8lb bag of cat food, I was told I couldnt purchase it because I had forgotten my little prescription card… for cat food! I asked if there was anyone I could talk to or could they look me up since Ive been buying this cat food there for last 2 years and my cat didnt have enough food for morning… I was told no.
I would rather drive to an inconvenient location and give my business to someone else than ever be treated so rudely and with such disregard for my cats well being again. I only give one star because Unilocal will not allow me to give 0.

We ran in here a couple of weeks ago to get food and treats for the pups. Pretty standard PetSmart, with all the things I need for our girls. We feed them Nutro Small Adult, but I like to buy it in a big bag when I can, and they had that kind in the large bags here. I also like to buy lots of little tins of the Nutro wet food, since they get that every couple of days as a treat, and they had that as well, although not as many flavors as I would like to see — it looked like their inventory was down a bit.
They did have the soft Milkbones we give as little treats, and the Pupperonis we give once or twice per day. They do not, however, carry the CET chews that we give them nightly to help their teeth (and as their very favorite and most coveted treat). We buy those from Amazon, and I’m tempted to just get everything from Amazon via subscription so I don’t have to run to the store. But, for now, we’re Petsmart customers.

The store is fine, typical pet store but this review is in regards to their grooming services.
We recently took our dog (Australian Shepherd) to get shaved for the summer. We have taken her to get groomed in the past but never to PetSmart. Our dog is young, very energetic, and loves EVERYONE. She rarely gets stressed and we have never had any problems at the groomer before. We received a call saying that she was extremely stressed, which caused her to have stomach issues. I immediately went to pick her up and could definitely tell that she was not her normal self.
They shaved way too close to her skin in some areas and there were patches where we could see her skin and it was very red. Looks like they came close to cutting her. The shave was terrible and not even. Just an overall BAD job and it makes me very uncomfortable that my normally happy, go lucky pup clearly had a bad experience. We will never be back.

I took my health dog for a tooth cleaning, and she passed away. Do alot of research…

Has everything I need for my dog. Good non grain food selection, treats of all kinds, and a decent toy selection. One thing I would like is perhaps some more durable toys and some that don’t squeak as my dog is not a fan of things that squeak. The staff is very helpful as well.