On The Border Mexican Grill & Cantina

I was very disappointed in everything from the service to the food. I am a very easy going, but I was growing inpatient. The chips, the food, the stuff, and the atmosphere all was disappointing.
I did appreciate the fact they apologized, however I would never go back.

We are frequent OTB customers but usually go to the location on NW Expressway. Won’t make the mistake of coming to this location again. Service was extremely slow. Took almost an hour to get our food. Queso tastes burned so we sent it back but only after the manager tried to convince us that we were tasting «white pepper.» Not even close. Didn’t help that they jammed my family of five into a booth made for four. Next time I will drive further north.

Very disappointing! We went at about 3:30 in the afternoon for a late lunch. The restaurant wasn’t busy, but it took 5 minutes for someone to seat us. Our server, Ashley, was just awful. It was hard to get drink refills or any other kind of service. My husband ordered fajitas and was told that they didn’t have a person at the tortilla making station. Even with a lunch portion, he couldn’t get enough tortillas to finish them. This place shouldn’t even be in business as a restaurant. And Ashley might consider a career change.

Food was good, not exceptional. Large portions for the price. Not a huge fan of the rice, but my Brisket Tacos were very good. Our waitress made a Cocktail suggestion that was very good. The rest of my party seemed to enjoy their food.

I really rate this place at 3.5 stars. If the service was better I would give them another half star for a total of 4 stars. The food is always good, no matter what I have eaten. The problem seems to be in the service for this location. I am basing this off of the service I have received at this location over the last 15 years or more. I think they try to do well, but somehow always miss the mark compared to most other Tex-​Mex restaurants. I wish they could put it all together because I would definitely eat here more often.

Today 10/​20/​2015 my wife and 7 other girls went to this restaurant and they denied service. Maybe racist? Anyway never ever going to eat on this place

Had lunch yesterday with my coworker. They got her meal wrong and she was totally cool with it. Waiter attempted to get her another one and she told him she would eat what he brought her. Well he ended up bringing her the right one later in a to go box and he only brought me a ticket… dude was really nice kept checking on us but I think he thought my coworker was cute and gave her not one but 2 meals FOR
FREE!!! I was like damn did you get a number with those to go meals??? LOLOLOLOLOL anyways awesome service! Food was smoking hot and really good!!!

What started out as a horrible experience ended up being great. Went to OTB for an early dinner/​late lunch and was seated promptly. The restaurant was not busy at all.
Sat for approximately 7 minutes without being spoken to by any staff until finally a server named Pilar came up, apologized, and said she just moved to this section and would be happy to take our drink and food order, if we were ready.
Our original server came by with chips and salsa which she pretty much just threw on the table, obviously not happy about something. Her uphappiness was written all over her face.
Pilar came back with our drinks and a complimentary queso for our troubles. The frozen watermelon margarita was FANTASTIC! The brisket tacos were delicious, and the meal was, overall, pleasant thanks to Pilar’s attentiveness and efficiency.
Thank you, Pilar, and OTB!

Ordered nachos minus the jalapeño’s because I have my grandson with me. They arrived with the peppers. As I’m eating, I look over at the young ladies making tortillas out in the open. They both have long hair and the one with no gloves on is pushing her hair back behind her ears with the same hands that are touching the tortillas. Not sanitary at all.

Tonight we wanted to eat at a familiar place. We chose On the Border Mexican Grill and Cantina. I was slightly disappointed at the hostess because she took several minutes to even acknowledge us standing at the door entrance. I noticed she was setting up tables for a large group and I decided to stay calm. Finally, she came over greeted and seated us.
Our waitress was a delight. She was very nice, energetic and friendly. We ordered margaritas of course and our meals. The service was quick, the food good and the atmosphere was relaxing. I ordered the mini street steak taco plate. The steak was tender with good flavor. My husband ordered three chicken tacos and he enjoyed the crunchy onion on the tacos. Both dinners came with refried beans and rice. From my seat I could watch them make the fresh tortillas.
After a long day of traveling from Tennessee (6+ hours on the road) we were happy to be eating and drinking.
Overall the food, chips and salsa were really good and the service was awesome.

We had a great waiter Jeremy and our food was excellent. Served on time, polite and friendly service, drinks were great as well.

Update:
Their catering department reached out to us quickly to make things right — great customer service!
— – previous review
They recently catered a corporate event with us and it was substandard. We felt the meat was not seasoned and poor quality. The food just did not taste good in general. The quantity of food was ok for our size group, but not what we expected when ordering.
As far as the restaurant goes, for dining in for lunch my coworkers like to choose here so I have enjoyed a few lunches. I always get the chicken tacos and they’re great! It’s not really truly an authentic mexican food experience but whatever. I don’t like to choose myself to come here for lunch because they forget my drinks and it takes a long time to get the check every single visit!

Margarita is a must order here YUM! Queso equally as good, ordered the sampler and steak nachos were a hidden gem. Try this place

Not even worth writing a
sucked. Nothing close to Mexican food. You could call it texmex but even that is a stretch.

Delicious. Food came out so hot we couldn’t eat it right away. Server was on top of everything. Awesome.

Today’s visit was dejavu because I had just had lunch barely more than 24 hours ago at On The Border in Independence, MO, and it had been great. This one is closest to my home, so I’ve been here before. But today left a lot to be desired.
The food was okay. The service was decent, although a waiter needs to learn just because he brings a ticket doesn’t mean I’ve finished dinner. But the most obnoxious problem was that the muzak was way too load for all the hard surfaces and ambient noise of conversations! At the other restaurant, the music was themed mostly Hispanic & Tejano. Today, I heard only one Latin song and all the rest was very loud, very tinny & obnoxious rock & heavy metal. Hard Rock Café? Fine. But this is OTB, and with hard surfaces/​concrete floor, it’s too much. Finally, the OTB prefers for the managing partner to visit tables to monitor quality. We only saw wait staff. I’ll go to OTB in Missouri, thank you!

Totally worth the stop! The chips were fresh and the salsa was light and not overly spicy. The queso dip was free thanks to the offer on the bathroom wall, seriously. We ordered fajitas and the portions were average. The good came out sizzling and the tortillas were fresh and warm. My son ordered the two taco combo meal and said it was great! Nothing over the top bit definitely a great stop for Tex-​Mex cuisine!

Server was pleasant, service was horrendous. We were placed in the patio, on the west side of the building, and they had no shades, this was about 5:30 in the evening. Food was okay but we were not given much of it. Had gone through two bowls of chips before we ever were asked what we wanted to drink. At the end of the meal, had to speak with the manager, who was very apologetic and took care of the bill for both parties. This was really the only highlight of this visit. I will NEVER return to this restaurant.

Pretty typical chain Mexican restaurant. My food was good, nothing special.

Unlike Robert, I thought it was better than «ho hum». It was a Friday night and they were busy, but Emily, the Manager, jumped right in and took our drink order. With all the specials on margaritas, I deferred to her judgment and she brought me a fabulous margarita. Both Emily and the person that brought out our order were very personable and had good senses of humor.
The combination plate I had (beef crispy tacos, chile rellano and beef empanada) was wonderful. The taco was sizable and crispy, not served soggy on the bottom as I’ve had elsewhere. The rice was very good and blackbeans tasty. The chile rellano was outstanding!
I definitely would come back again.