Old Navy-Belle Isle Station

This is the most poorly run Old Navy I’ve ever been in. They are consistently under-​staffed. I have to wait in long lines, rummage through disorganized merchandise, and walk through a messy/​dirty store. The mirrors in the dressing room are disgusting and look like they haven’t been wiped clean in months. I will be taking my business elsewhere.

They are very disorganized with their merchandise. I don’t know which items are on sale and what items aren’t because they aren’t in the appropriate places.

Yup, it’s an Old Navy… I can’t tell you any different. I really like their sales racks. You know that blouse you paid $ 30 for? Well it’s highly possible that it will be $ 10 in a couple weeks. But it’s not like anything at Old Navy is really that expensive. I shop Old Navy online a lot for myself, but for the kiddos I shop in the store. (Old Navy doesn’t carry plus size clothes in the store and you can’t return plus size internet purchases to the store) This is not the store to get any kind of assistance on the floor, or be greeted when you come in. You may not get a smile at the check out either. But you get cheap (price and quality) clothes…

I love Old Navy, the clothes are comfortable, affordable and usually durable. By far my favorite thing are the flip-​flops, which have saved my poor sore feet from heals on more than one occasion. With that said, I have frequented many an ON in my day, many times to peruse the new arrivals, most of the time heading straight toward that flip-​flop display.
On one of my rare shopping sprees, I left the luxury of near-​by Penn Square Mall to find a bit more bang for my buck that I had been lacking in my shopping. As I walked blissfully into ON ready to do some shopping, I was horrified to see the entirety of the store in complete disarray. To make things worse, all the employees were gathered near the registers, chatting, sitting, paying no attention to customers in the store. Because of my time crunch and my need for a bargain, I stayed. In retrospect this was probably a bad idea. The disorganization in the store made it impossible to find sizes, styles, colors. The dressing room should never be witnessed by anyone with a weak heart and one should NEVER remove their shoes. After that horrific display I chose to make my exit. After working retail for 5 years, I know that this was a poorly run store, with a great lack of consideration for the customer. Unfortunately, having no interactions with a single employee, I cannot give a fair assessment of their attitude, I am only left to assume they would be as uncaring to me as they were to the presentation of their store.
Out of pure curiosity (yes, I know what killed the cat), I chose to return on a couple occasions. Sadly, many things have not changed. The dressing room floor didn’t seem to be accumulating the same amount of nastiness that was there on my previous visit, but I think I would still keep my flip-​flops on.