USA Village Mart

Very clean gas station market that is conveniently located

The only good thing about this place is that it’s cheaper gas than other stations. Unfortunately, the gas pumps fuel so slowly. You could actually leave your car, walk home, make a thirteen course meal with all the trimmings, eat, take a shit, take a shower, and walk back. Even then your gas pump wouldn’t even be finished. The service is equally slow if you have to pay for gas inside. I honestly wish this were a 7 – 11.

Come here once a week to get my fill for the week and there’s always pumps available for use. The inside of the mart itself has a lot of foods and goods for purchase. Customer service could use some work though, no manners.
Pros:
— Good place for a quick in and out pump.
— Mart has a lot of items for purchase.
Cons:
— Customer service is poor.
— Poor parking if you just want to go in the mart (only has a few parking spaces).
Grade:
3 stars!

The only reason that they get a star is because I have to in order to review!!! I went before picking my son up from school so I could use the restroom and get a drink! Lobby is full of high school kids so I go to the restroom first, one of the workers comes bearing on the door telling me the restroom is closed, mind you no signs or anything saying its close. Not only does she beat on the door once but then she does it again and rudely tells me to read the sign! Seriously put a sign up! Lost my business right then!!! DO NOT BE RUDE TO CUSTOMERS!!! Period point blank! Anyways left without getting a drink or using the restroom and would love to be able to talk to the manager of this place!

USA Village Market on the corner of E Palomar St. and Santa Rita St., in Otay Ranch can be really difficult to maneuver your car into the pump station when you happened to be there during heavy usage. Customers are coming in from both the Palomar entrance and the Santa Rita entrance. The mini mart sells mostly snacks, ice cream, coffee, sodas and beer. I didn’t see coffee-​mate hazel nut creamer which I could buy while I was there. Instead, I just played the lottery. I gave it a 4 stars because of the lottery and also because of the Filipino guy who was busy cleaning and also very friendly!

Minus O stars the only reason it has one is because it won’t let me post otherwise they got new ownership and these people are the rudest people EVER ! I have been coming here for years and have never been treated so poor… the cash reg lady names Fristy is very rude and unprofessional as well as the manager the only person I received awesome costumer service from was the white tall guy named Josh he’s the only one that deserves to have a job there he was very professional and genuine ! Keep up the good work! As for the other 2 employees if you don’t like your job get a new one the # one key to costumer service is being professional and polite! I don’t care how convent this location is I’ll drive a few miles to another local gas station/​Mart where I can be treated with respect !

Long lines. Cashiers who can’t count change. Delivery trucks who park and block the flow of business. The day in the life of shopping at the village mart! Don’t expect customer service, don’t expect to get in and get out. If you pay in cash it will be awhile. The beer is old, food is stale, ATM always on the fritz, this is a new hang out spot for the socialites from otay ranch high school! LMAO

This place is right next to my house so, it’s ok for a quick stop, for maybe a soda or something, but that’s it. They always have more than 3 people working and one register open with a crowd of people in the store. Most of the staff is slow, not good with change, and have a habit of just plain doing nothing. The store looks clean at first glance, but it’s actually filthy, with that many people that work there, that place should be immaculate. If a member of management actually reads this you should send people in «undercover» and you’ll see the truth. The lines of people, with one register, and a crowd of people is simply unacceptable with 3 or more employees just standing there.

The prices are the best around, and it’s less than a mile from my apartment complex, so I go here for my gas all the time… My hint to you is do NOT prepay for your gas… The pumps don’t work, and you’ll have to go in and get your money back… Not a good situation to be in if you’re on a time crunch… Just use your card and pay at the pump!

I definitely see why some people have put some of their bad experiences on here, being a regular because this is the closest gas station to my humble abode, a couple of interesting things have happened, car wash shutting off, debit card issues (never additional charges). But it’s not often enough for me to not come back. They always have great gas prices compared to other stations nearby, and the staff is friendly. Sometimes this place can get packed! Good place to grab some snacks and rent a Redbox as well.

I wish I could give no stars. Just left there yelling… keep in mind the person in front of me just said the sone thing similar that I’m about to share… «I just used my card at the pump with our debit card as credit for $ 20 then it says please see cashier so I here I am…» the cashier the says «oh ok slide your card debit or credit…» I paid this time debit for $ 20 thinking ok something must he wrong with the pay at the pump. Something told me check my bank… I did I see I have 2 charges one debit and the other credit. So I go in and show and ask why she had me run my card again she immediately pulls a $ 20 out and says «…it’s my fault I didn’t explain…» oh heck no! Yes I’m calling my bank and reporting them to the BBB.
Avoid this place!

As far as automated car washes go, this place is pretty good. All of the sticky tree sap was washed away on one of the basic washes.
Only negative was that I had the absolute CRAP SCARED OUT OF ME by the automated voice/​movie display at the pay kiosk…
Leaned over to grab my wallet and an unexpected and loud voice boomed «Hi! Welcome to…» from the machine. Screamed like a little girl. Heart palpitations finally subsided via the soothing rhythms of my car being beaten by cleansing foam bristles.
Some could say it was an experience.

It’s a gas station and convenience store. What more can you say?
My only complaint — the music in this joint is always BLASTIN’ to the point of being painful. C’mon folks, we are not «in da club», we’re trying to get in and out without going deaf. I feel sorry for the clerks who have to be exposed to shitty pop music at volume 11 for their entire shift.

Gas station, Red Box outside, and the coffee ain’t bad — get the dark espresso! This being our literally just around the corner neighborhood convenience store makes this a plus. When you don’t feel like driving out for a beer run, want to pick up a Red Box DVD, or your on your last 12 ounces of gas this is where I go, it’s a time saver. It’s across from Heritage Park as well, so if you’re at the park and need a refreshment, your gas and sip oasis is close by.

If you close at midnight don’t stop selling beer at eleven! So many people who live in the area come by for a beer and a movie on Friday and the doors are locked! Last time I went the doors weren’t even locked but the guy sayed they still would not sell after eleven. Damn it. I’m a nite owl.

Not a bad place to stop and gas up. Would recommend to pay inside if you are using a card though as other reviews have made me a bit sketchy about paying outside.

Close and convenient, has everything you need. Saw a crackhead try to fight someone inside… oh it has a redbox too which is pretty sweet.

Service is horrible!!! But you can get what you need here if you live in the area. A red box is located outside the mart.

Great little gas station in the middle of eastlake! it’s a little hidden so keep your eye open. The store is great for when you are craving a late night snack :)

Something really fishy going on here lately… Twice my husband’s card would not work, and he used two different cards. Both times on two different dates, fraudulent charges have shown up from Texas at the same times that the card was used at the pump. They were not for the gas amount either, they were for strange amounts like $ 1000, or $ 100. We also noticed one time during the day when all the pumps were taken, but all the cars were empty and nobody at the pumps because they were all inside trying to pay because the card readers didn’t work. Strange coincidence??? Too strange if you ask me.
When I called to discuss w/​manager, I got an asst. manager and he said their HQ is in TX so that’s why it’s coming up as that. But on our account, usually POS transactions come up in the city that you were in. That is always how we’ve tracked fraudulent charges in the past. Even so, why are there really weird amounts ($ 1000, $ 100) charged at the SAME EXACT time as when the cards were used at the gas station? Trying to get a number for corporate to alert them, if they do indeed exist.
If you do need to come here for anything, use CASH!!!