The UPS Store

Went in today to drop off some ATT goods and Alex was very helpful, friendly and made the process a cinch. I was initially reluctant to go as I thought the process would be exhausting but I was way off, it was a piece of cake. No problems at all and would use this UPS location again should the need arise.

2days ago was my first time shipping, never done it before, i didn’t know what to do, so employees from this store explain up everything what i should do and what i shouldn’t. very helpful, nice personnel and very very good service.
Im going tomorrow again to ship out, if u guys have any question about shipping, go to that ups store, and they will help out :)

I have come to the UPS store many times. Each and every time I was treated great and the wait is minimal. Awesome experience every time!

I was in and out in a jiffy was helped by Luis who was very knowledgeable and polite.

Quick and easy. Arrived a few minutes before 9 AM & was back in my car 2 minutes later. Several people were inside checking their little mailboxes, no one was in line, Ryan said good morning, took my Amazon return labeled package, asked if I wanted a receipt, and I was done. Ryan was very pleasant, courteous, and polite.
I cannot attest to prices or packing materials as I did not need them.
Very clean and tidy store.
Located at the very east end of the shopping plaza.

This is the worst shipping center I have ever had to deal with. The driver for my area, which is 30 minutes from this location, refuses to drop off packages in our gated complex. Mind you there is a shipping center 5 minutes from my place, but no, I have to deal with this place. The driver always puts an excuse that the package needs to be signed for in person. A $ 50 household item does not need a signature in person! I called ups to file a complaint. They had this shipping center call me. The guy basically said it’s up to the driver to determine if a package needs to be signed for. I said I wanted to file a complaint; his answer was he would talk to the guy. I asked to file a former complaint and he said all he could do was talk to him. This place is awful. It makes me wonder if the driver says things need to be signed for in person so he can case a joint or worse. These people are rude and should all be fired!!! I have watched them throw a new rug in dirt, bang on neighbors windows to be let in a gate when they have a gate code for the front gate. I’m done with this place and will do everything possible to see they be held accountable!

The Guys who run this store are AWESOME!!! Casper L., Alex U., and Daniel O. always take extra special care accommodating our needs way above and beyond what’s expected! I highly recommend this location. We are so grateful!
Leah L.

Casper is the best ! He knows his stuff and is quick and friendly definitely recommend this location and Casper for your UPS needs (: (hope I got your name right! Thank you!)

This UPS store was wonderful. Joel helped us so much with scanning copying printing everything. He made a very frustrating process super simple and quick and we are grateful!

No stars for this rating (forced star cuz i can’t comment w/​o «rating»). Very inconvenient delivery methods are used by you guys, since i didn’t have a «My choice“account i couldn’t specify what times we as a company are available, but oh wait «my choice» accounts aren’t for companies-​so whats to do then. Basically today i get this final attempt notice and when i called to see if the package could be delivered AT THE TIME OUR OFFICE IS OPEN, the rep said usually they’re drivers see our store hours and come back when we are available, yet this wasn’t the case since it isn’t the first time this has happened. Turns out it was too late and the package is being sent back to its sender so now I’m gunna have to pay another 30 dollars to have it reshipped so thanks for being useless UPS you guys are GREAT.

Holy cow. I ordered a relatively large print job late at night. (4 items, one 400+ pages) One of the options said it would be ready the next afternoon. Color me amazed that it would be that quick. I chose an hour before closing time just to give them most of the day to do it. Well… When I went to pick it up, it wasn’t ready. The staff couldn’t even find the order in their system. Jazmin — the only person working there that day — eventually found it while dealing with the flurry of customers coming in. While dealing with other customers, Jazmin printed and assembled my order. Come to find out, there’s usually two people working there, and my print job was the first one she did at that store. She even stayed well past closing time (about 45 minutes past) to finish my order. Through all of this she remained polite. pleasant and courteous. I think the kids today call that ‘like super awesome’.
This could have been a disastrous order if not for Jazmin’s professional attitude.

Awesome store!!! Came in, needed help and Joel McGruder was awesome!!! It was an amazing experience… Won’t go anywhere else! Time well spent, Thanks Joel!

Went in on Monday 6÷10÷13 to get a P.O. Box for 6 months. I plan on moving to Rosarito Mexico to pursue online poker, and have been told the mail system in mexico is basically impossible, & there is a need to have a mail service go into the states to pick up & delvier my mail to me. I called Joel on the phone and got the quote, for 6 months. He was very on point and professional. He knew the answer to every question I had. My GF & I were in and out with our box in 10 – 15 mins tops.

Recently we took our cable boxes in for shipping, and we were hoping for an easy process as we had a busy schedule. Thankfully Jazmine was able to handle our transaction with the utmost confidence and profesionalism and quickly got us on our way. Thanks for your friendly smile, we will consider you our top choice for all our future shipping needs.

I couldn’t ask for better service. I had a mailbox there for over a year and also used their excellent notary services. I give them 5 stars because of how awesome they were to provide that same great service AFTER i didn’t have the mailbox.
Close to the 805 in a Vons shopping center, it was always convenient for me to knock out a few errands in one trip.

Quick and friendly service. Close to #805 freeway access.

This store is right next to my apartment and I love it. No complaints whatsoever, and the staff is very helpful.
The staff here actually helped me put together my packages and gave me some advice as I’m a relative noob to shipping items off. Been here several times and every experience has been excellent.

Big UPS to UPS!
I’ve dealt with UPS a handful of time relating to exchanging and replacing my cell phones through my T-​Mobile insurance and/​or warranty coverage.
Last time, I actually handed a UPS truck driver my package when I saw him parked at some strip mall.
I just found out today that THIS store is located in the Telegraph Canyon Plaza mall; its actually the last store in the strip mall.
It was simple as just walking in and handing a cool guy by the name of Brandon your package and receiving a receipt instantly and your out the door in less than 60 seconds. Well, my package already had a UPS return label on it so it was a lot easier for me to just hand it in and literally be out the door.
Aside from my cool and easy experience, the store is small, clean and well stocked. Just perfect.
Good to know UPS is just a few miles away.

I went here a few months ago to ship a tire I had sold on eBay. I don’t remember exactly, but the price was somewhere around $ 50. It sounded too steep for me so I left and shipped it cheaper at a different private shipping company for about $ 20.

pros… go to this location for the best customer service at any ups store. i know i used to work for them as a payroll clerk. Brandon and Thomas are the best, and will make you cry from laughing so hard as they cheerfully do their business.
my story begins… went here last week to ship my dad’s satellite dish back to dish network. we were pleasantly greeted by the two workers, Brandon and Thomas. we dropped off three receivers, remote controls and one huge dish which was still fully assembled. Brandon immediately starts trying to break down the satellite dish so it will be smaller and cost less. and Thomas goes about repacking the three receivers cause our boxes are too messed up.
Brandon realizes that he doesn’t have the tools in the shop. so he rushes out to his car to get some tools. no luck he doesn’t have it. so now he gets the tools from the near by cox cable store, and immediately starts to break down the satellite dish. meanwhile, the other half of the dynamic duo is repacking the three receivers, and is almost done. but then we realize that we don’t have the shipping address to return the equipment back. so my wife calls my dad to get the information, but he doesn’t have it. in the mean time Brandon is looking on the internet for the address.
you would think dish network would make this easy, but no! so now my wife is getting the account number and phone number so we can call dish network and get it ourselves. in the mean time Brandon is doing the same. so now it is a race to see who will get the freaking address. i am on the phone with customer service as is Brandon. in the meantime, Thomas is on the phone with a customer that wants some information about his shipment, but Thomas can’t give it to him cause the man doesn’t have the receipt with the all important shipping numbers.
now people are flooding into the store, as Thomas is flying about the store, practically knowing everyone coming into the store personally. while Brandon and i are still one the phone with dish networks customer service trying to get the return address. finally Brandon wins by two seconds, cause he can type the address directly into the computer while i was just writing it down. needless to say we got it shipped out, two boxes back to dish network, in 30 minutes and with great customer service.
cons… never do my dad a favor by shipping stuff back to dish network without all the information. don’t believe my dad when he says «i called dish network and they said to send it to the ups store, they will know what to do.» sure dad, just didn’t want to do it yourself. but it was a good time had by all as Brandon and Thomas recounted stories, in two languages no less, Thomas habla espanol.