FedEx Office Print & Ship Center

Some people think that if you don’t say anything rude or act a certain way that you are providing customer service. I was not able to get the individual names of the staff that worked this morning on 02/​06/​2016 but hopefully upper management is able to see this review and correct their ways.
I have been coming to this specific spot because of how friendly and easy everything always is for me. But what I came to find is that that particular experience is only with the gentlemen who work late.
I must say I do not know what kind of company condones talking bad about other customers in front of other customers. I have managed several companies and we always try to show interest in the customer’s requests as that is basically our job. As soon as I came in it took some time to just to be recognized. I specified what it was that I needed help (knowing that what I needed could not be done by myself, as I have tried it before) and the lady pretty much sent me off to try and do it on my own. I could very much tell I was an inconvenience to her. I went back because obviously this could not be done on their quick prints and it took again more time for someone to ask me if I need help. When there was no other customer and three employees. Finally she recognized me and I explained to her the situation and she pretty much informed me she could not help me. I let her know I came in the day before and the other employee was able to do it and she responded «well tell her to help you.» This is not the way to respond to a customer and the assistant manager was there listening to everything and she did not do a thing. The lady informed me that to print 5 regular letter sizes I need to submit the order and they will print it in a day or two. After being astonished with her ridiculous customer service I decided, fine I will submit the order. Since we had our altercation she had the assistant manager help but I guess the assistant manager was also not in the mood to do her job and look out for her responsibilities and did not assist or offer to solve my problem. Finally I told them to forget about it and walked out. I then came back in because I forgot my keys and to my surprise they are laughing up my encounter and talking bad. As I did not want to waste more of time with this staff I decided to not say anything keep my mouth shut and express myself on the net.
It really is unfortunate that neither staff member respected their position and in the end are really taking advantage of the people who hire them by not assisting customers and on top of that showing bad work ethics by gossiping and wasting time. Rest assure I will never come back to this place and truly hope they remedy their practices.

11 am not so busy ! Great customer service, fast and very helpful. It is My first time using fed ex and sending a letter here. It was a guy with glasses that helped me. Keep it up!

This location specifically features a level of customer service that I would rank no higher than terrible. I submitted an order to print 5 pages, and when I received the confirmation the email stated the order would take 3 hours to process. I called the location figuring that 5 pages to print would be no big deal for someone to pull up and hit the print button, I was incorrect. I spoke with Barbara and she stated that they had 5 orders ahead of mine and she wasn’t willing to push my order ahead. I understand not bumping people, but realistically all that needed to be done was push print for a simple 5 page PDF document, which this employee refused to do. I then decided to go directly to the UPS store and had it printed on the spot, no issues. I then of course went to cancel my order with FedEx office and it was conveniently ready just then, so they refused my refund. My level of disappointment is beyond the $ 4 that I spent with them, however it lays with the single employee who refused to provide basic customer service, I wasn’t asking for them to put together presentations, bind, or anything more than simply pressing the print button. Shame on them, I will not only never be back to this store, but will continue to utilize UPS whenever possible, over FedEx.

Not a bad location. Not sure why there’s so many negative reviews. Place was empty, internet is fast, printers worked fine. Customer service was good.

It’s no secret that I’ve worked for retail, food & beverage service for MANY years… like over 20. When I visit places where service is a given, I pay attention to everything going on in that space.
Recently I had some very important documents I had to prepare for a court hearing. I was short on time, and my resources were calculated exactly for what I needed. The day I went into this location, it was fairly busy. There were plenty of people being helped inside, like people putting documents into a self fed copier that had no business being put in there & other managed chaos. I had used a copier and needed to reload my card for more copies. When I left the copier to reload my card, another guest started using my machine. I started to get agitated, as I still had copies of sensitive documents on the copier, and it was in the middle of my copy job. Immediately Matt stepped up and didn’t even hesitate to assist me in taking care of my needs. He used his resources to assist in not only making my copies, but also making sure I could make the delivery happen to the courthouse, within my budget, and gave me what I feel is the «extra mile» to appease me. I’m not sure if he’s a lead or manager, but other partners in that location could learn a lot by watching his example. I left there feeling like I had been given a high standard of service, without it being an effort on Matt’s or FedEx’s part. THAT is what a service benchmark looks like.
Of course, I made it my duty to reward Matt’s efforts by showing my appreciation by bringing him a beverage from my place of employment. He didn’t ask for it, but it felt good to know that there can still be found great service in a global corporation such as FedEx.

Service is awful, they act as if doing their job is an inconvenience towards them. Get more staff if its that much of a problem

OK OK OK… My bad. My bad for going back, I don’t know what I was thinking. It was probably just because I’m in IB and this is the closest Fed Ex location to me. But yesterday was it, NEVER AGAIN. This time I promise… The staff here just simply need to be cleared out. Gone. Jobs = lost. The manager as well. I was shipping 5 large boxes, everything was going fine until the manager walks by and says «these are going to have be be reboxed». When I asked why he said the boxes had been «compromised». LOL. Again, I’ve been shipping for over 15 years, never have heard anything like this. They wanted to charge me upwards of another $ 60 – 80 or more for BOXES. The boxes I had my stuff in were completely fine. I had another guy with me who has been shipping for Guitar Center for 12 years and we both had no idea what the fuck this asshole was talking about.
Seriously, never again. Just save yourself the headache. I just went and dropped off the exact same packages at the Hillcrest location with no problems. I literally have to drive all the way from IB to Hillcrest now because of the hack job TOTAL IDIOTS at the H street location. Unbelievable.

This place is good if you’ve been here many times and know exactly where to go and who to talk to if you need help. Their is no system in place in here. No clarity whatsoever. Customer service wise, the employees either know everything or nothing at all. 2 stars rather then 1 star because they do have everything you need as far as office supplies you just have to be prepared to find things yourselves. The machines (computers, fax machines, copy machines, etc) need upgrades.

Anthony was great! He took the time to help me out. I’m not really familiar with the xxxl copy master magic machine. He was very helpful with making my business cards (which came out great, thanks to Anthony) ‘s

I need a picture for today, rep on the phone suggested to upload on website. Web-​site doesn’t give me the option for today. I called rep, she says «yes, we can print it for today, but if the web-​site is giving you the option for tomorrow than yeah». What?! So frustrating!

This place sucks. Completely unorganized and clueless employees. FedEx sucks. Office sucks. Had to come back 3 times for a package I instructed them to drop off here. Experience sucked. Did I already say Fedex sucks? Avoid at all costs.

I WOULD PUT 0 STARS IF I COULD. I went into print a couple things for my sisters wedding like seating chart and reception directions and needed help because I needed it on 16×20… Oh but don’t forget you won’t get helped because there are 2 workers in the whole place with a line of 8 people, all while you’re getting charged .30 a minute on the computer. Also, want a standard black and white print? .52 a sheet so don’t mess up! Oh and when you want to print 2 sheets per page (a very standard, simple print) it will print wrong. Also, it rounds up your charge when you’re done. $ 9.02 will be rounded to $ 10… Great! It just kept getting better. DO NOT GO HERE UNLESS YOU WANT TO BE IN A BAD MOOD ALL DAY. Complete waste of my time and money.

I agree with most of the other reviewers… this store is the worst Fed-​Ex office store I’ve ever used. Unnecessarily long wait times, sloppy work, and workers that are just plain dumb. Fed-​Ex really needs to ‘clean house’. Now I usually take all my important work to the Hillcrest store and rarely come here any more, except for the simple stuff.

The manager at this location is absolutely awesome! Extremely helpful and went out of his way to help me with my presentation for work. When he heard I had an issue unrelated to my printing he apologized and even offered several free copies.
I also got my business cards done here, and they do a great job with those as well. They seem to have a lot of presentation/​binding products that Office Depot doesn’t, which is surprising considering the size of the location compared to Office Depot, which is a huge in comparison. Great customer service and would go there again.

If you don’t have a computer at home or if you just want to go somewhere quiet to do some work. That place is good for you! I go in for notepads and little office things. Last time I went there to do some invitations and wow I was kinda lost… and no one to be found to help me. Yet I find that every time I go there there’s no one that greets you or ask if you need any help. So once you do need help you gotta really look for someone to actually answer your questions. It’s the one place I go that’s close to home. But hopefully they turn up the customer service that will be great other than that the place is always clean and always stocked up.

I’ve been here a few times and the service is great. Although the line may get a little long at times because there are not more than 3 people working, they get their customers in and out as quick as possible. Also I left my card in a machine and they kept it over night. My go to when I need to fax or print things at the fly!

I came here three times. The first two experiences weren’t bad but the third time I finally experienced what all the bad reviewers were talking about. The waiting is what got me. Standing there forever and nobody even acknowledged me. A worker in the far left behind a shelf texting on her phone. Three workers to the right discussing something that did not appear like it needed all three people. A worker walks past me three times and doesn’t say anything. I mean, wow. A customer who walked in after me actually got helped before me which is when I had enough of just standing there at the print counter just looking at workers. At least say, «I will be right with you».
Unfortunately my work deals with FedEx, but the next time I will be picking a different store.

Horrible service! One line for receiving and shipping. It take 5 mins to receive a package. It’s horrible to stand in a line for 30 minutes just to grab a package and leave. They had plenty of employees just standing around.

Omg… Yet again! My boyfriend & I went in Sunday to get things printed out — and we were horrified by the customer service… Or lack thereof.
The guy printing our 6 pages out — was told by the other lady working she wanted to tell him some things while she goes on lunch… Ok… Give us our print outs & go do that… No no, he left the print outs in the TRAY & walked over to her while they chatted for five minutes & my boyfriend & I looked at each other in disbelief. Finally he said, «I’m in a bit of a hurry,» the guy grabbed our papers & walked it over all while the lady worked didn’t say a word. We let them
Know this is why they have such a low rating on Unilocal.
They need NEED NEEEEEED to clear house & get a whole new staff. I’ve never done a second review on any business. This place is HORRIBLE to their customers.

I was pressed for time, and needed a Fedex on the way to school. I found this location on Unilocal,and read a few less than rave reviews. I was not happy about having to come to this location, but it was en route.
I arrived expecting to be forced to assert myself upon the staff, but I was soon helped by the assistant manager, and she was very helpful. She even went out of her way to make sure I was selecting the proper stock on which to print.
As for the other staffers, they all seemed very engaging, and I was asked at least twice if I needed help, while I was waiting on my job.
What was said on Unilocal,and what I have experienced today were very contrasting. It very well may have been a different store then, but I can say that at least now, they are bringing their a-​game!