Pep Boys

On two occasions, most recently this week, I made an appt here and showed up only to be told the mechanic who does that kind of work is off today… meaning nobody could repair the car. In both cases I explained what I needed when I made the appt, rear differential fluid change and a new radiator. When I presented my 25% off parts, the repair guy said that was just good for retail. Even though it was pep boys and they are literally in the same building, 25% off wouldn’t apply. I was then charged $ 303 for a radiator I saw online for $ 105. At check out my 10% service coupon was applied to only half my bill. Bottom line, I want repairs done right from an honest mechanic. I feel this place is not living up to the PepBoys offers, disrespects customers by not telling them upfront nobody can repair your car at the scheduled time, then tries to scam you by grossly overcharging on parts and not honoring corporate discounts. I’ve bought 3 sets if tires from PepBoys over the last couple years, at different shops– that went well… maybe they should stick to the basics

Made an appointment for 11:00 to have my oil changed and tires rotated. Came in at 10:45, my car didn’t get moved in until 11:30. It’s now 12:30 and it’s still not done. Customer service is just ok. Didn’t think it would take this long for just an oil change.

This is my husbands go to place for oil changes and basic service needs. They are always friendly. He says they are about to be bought by Bridgestone so we will see how that goes

Horrible Service. When I asked the sales person how long it would take to get my tires installed I was told «one and a half hours» when I called back 3.5 hours later I was told they had not touched my car and it would be another 1.5 hours. After planning my day with their timeline I was not happy to say the least. If this was the first time I had a bad experience I would just let it go. I have given them sever chances over the past few years and everytime it is something. Picked up keys and headed next door to Costco.

90% of consumers can agree that blocking off a segment of your schedule to have your car serviced can ultimately be a pain in the neck. You will not find that here at Pep Boys on Tierra Del Rey and East «H» St. My experience here was short of smooth sailing, but the staff here were still very accommodating in ensuring that the work order you agree to have performed is honored and that no overwriting occurs just to upsell the customer.
I walked in today to have an inspection performed on my vehicle after noticing that my brakes were grinding metal-​to-​metal a couple of days beforehand. I also came in to replace my air filter along with a full synthetic oil change. If I may add, look for the manager’s specials posted; Cesar and Julian will be more than happy to assist you.
I checked in my vehicle around 1:30 PM and waited for the work to be completed up until 5:30 PM. Caesar was upfront and honest on the delay and gave a full explanation of the repairs performed. With my vehicle being shy of 14,000 miles, he was surprised to see that my brake pads have prematurely worn out. Little did Cesar know is that I work two driver jobs: one delivery service, and one ridesharing service in which I am independently contracted to work for. I told Caesar that I will promise to stick more to highway driving as opposed to zooming around the streets. :P
He also explained to me that the parts I needed weren’t available in-​store, and that he needed to request the parts from Ball Mitsubishi in National City. Not long after, we find out that Ball Mitsubishi also didn’t have the parts in stock, so they had to run a courier from another authorized Mitsubishi parts department to hand-​deliver the parts to us. While the parts were being delivered, the driver got into an accident on the freeway. In my mind I was hoping that he was okay! You must applaud the effort and sacrifices these guys make.
Eventually, the parts were installed and the very minute I knew the job was close to completion was when I heard the whirring sounds of the impact wrench spinning and tightening the wheel lug nuts securely into place at the manufacturer’s recommended torque specifications, and I think Julian only spent 3 to 4 minutes max securing all wheels into place because he is such a skilled grandmaster mechanic who takes pride and joy on whatever vehicle he gets his hands on.
You guys have to remember to always cut your mechanics a break. Over here, no matter what obstacles came their way, they still did whatever it took to «get the job done.» Take my word for it: have your car work done at this location! These guys do not make excuses, they follow through with their promises and only charge you nothing beyond what is necessary. Thank you, Julian and Cesar, for your stellar customer service, helpfulness, and ability to win customers over like myself!

These guys have good service. Oil recycling is easy and their prices beat online prices far as I have found. I recommend this Pep Boys for all your automotive parts.

This place has turned it around! In the past, I felt like I was on my own when shopping there. The location is very convenient, so I kept coming. Started using other businesses in response to sales people who just didn’t care. Gave them a few more opportunities to earn my business recently when I was very pressed for time. They blew me away with a new approach to customer care! I’ve been greeted, advised and rapidly assisted. Conversationally approachable, proactive employees all over the place. I admire the transformation and applaud the local leadership. An obvious strategy to improve is in place and working. Will keep coming back! I own a Cadillac, Chevy Volt and a Toyota Matrix. All parts and supplies for these vehicles will be supported by this store as long as they continue to perform as they have been the past year.

We love this place. We have taken all of our cars here. I always have a few coupons.
The guy at the counter will look them over and calculate the best value for me. I have always been over quoted for time– but I also always make an appointment. Fast turn around.
The service guys never take advantage of me, nor do they pressure me to do any work.
I am surprised at all the negative feedback. The manager has always been visible and appears to be available. I’ve never had to request additional help being helped but I know he is there to assist.

I am not sure the position that Cesar holds but he is in the service department. I showed up out of nowhere to see if Pep Boys could reset my pregnant daughter’s BMW rollover protection bars because they activated after she hit a good size pothole. Cesar was not sure how to adjust the bars but he took the time to find out! Eventually, he was able to achieve and he gave us GREAT relief. My daughter is my partner in business and she couldn’t take much more stress that day. THANK YOU CESAR! WE WISH YOU MANY BLESSINGS!

I totally agree with the 5-​Star reviews about «Jesse», the Pep Boys Service Manager at this location. However, I must also compliment the service crew under Jesse, particularly my assigned service technician.
I made an online appointment but arrived an hour early by mistake. Jesse, (my first time meeting this gentleman) checked me in. In less time for me to get all my emails replied and phone calls completed, my truck full service and safety inspection was done. My expectation was to be at the Pep Boys Customer Lounge until mid-​afternoon and that my total bill would be over $ 200.
Wow, to my surprise, I was on the road at noon after a complete oil change, wiper blade replacement, brake inspection service, tire service and rotation, and a complete safety service evaluation. At Jesse’s recommendation to check online coupons and rebates, my total cost (parts plus labor and tax) came down to less than $ 110. With online deals and promos, I saved about $ 80.
An unexpected and pleasant start to a roundtrip vacation drive up and around the San Francisco Bay Area.
If you live around the area and looking for a quick and thorough service turn around, go check Jesse and his Pep Boys service crew.

Came in for an airflow problem and purchased the diagnostic for 100 dollars. The guy «Art «was very quick to tell us that there was no guarantee they could fix my car (not something you want to hear as a consumer who knows little about cars) then he also continued about how if it was an electrical problem they couldn’t fix it. If it was a transmission problem they couldn’t fix it. If the problem was too sever they could not fix it. This left me wondering, «what can you guys fix?»
After the diagnoatic They told me that it was a sensor that was causing my car trouble and that it would be 100 for the part 180 for labor and another 100 for an electronic test (which they said is an area they could not repair) so for close to 400 they would have only fixed one problem and would have tried to suck more money out of me if they found more. I’m taking my car back and buying the part (which by the way is only 40 $ at autozone) and repairing it myself as I have done in the past with this particular sensor.
This has been by far the worst automotive repair experience as a consumer i have had and I will not be coming back here again
–Julian Martinez

*****Update: Jesse, the service manager called me to apologize and explain the situation yesterday. Staff had an emergency and then had to leave so they were understaffed and that is why the situation was the way it was during my visit.
Jesse apologized and repeatedly asked how he could make the situation better. Since I was primarily upset at time lost I said that I didn’t know. He offered 2 free oil changes to rectify the situation. Great customer service and genuine concern for the situation — thanks!

Jesse the service manager called me first thing this morning to discuss my experience over the weekend and how I thought they could improve the customer experience. «Now that is good customer service».
Based on my conversation with Jesse and his dedication to improving the situation for his customers, I am changing my rating to 4 stars.

Excellent results and service. Nice place to go. More than just parts it’s also service

Great service! I went in for an oil change. Art and Guilbert were both friendly and knowledgeable. The service was quick so I was able to get in and out in less than an hour!

Two hours for an oil change but quoted and hour. At least the manager was nice but it’s my day off I don’t want to spend all day in a pep boys waiting for a simple oil change.

Another shop that will lie to your face.
I called in yesterday looking to get a work related 19 point inspection and the guy told me there was only 1 person there who could do this inspection and he wasnt back untill Tuesday because he is off Sun and Mon. But I’m calling on Saturday… I tell him this and now he says I need an appointment.
Fact of the matter is they don’t want to get tied up for a $ 20 job.
Never taking any of my 2 cars there again.

I came here to replace the back brakes on my nissan altima and dropped off the car at 7am. They called me at 12pm to tell me I needed to get my front brakes replaced and a new radiator because mine had a leak. They wanted 400 for the front brakes and 500 for a new radiator in addition to the 300 for my back brakes. When I informed them that I had replaced my front brakes a month ago and that my radiator was new as well, they changed their tune and said they were «mistaken».
The only thing missing from this robbery is a gun. I’m suprised they didn’t take my watch.

Lack of customer service !
Over 5 minutes of waiting for a cashier to arrive. This happened more three times in a 6 month period.
Corporate needs to check on managerial employees to ensure the employees are where they are needed.
Autozone although small, blows pepboys away…

This Pep Boys is fine if you just want accessories, but if you want SERVICE, this is definitely NOT the place to go.
I went there a couple of years ago. It was about an hour before closing. All or most of the mechanics seemed to be standing around. I just wanted an oil change, but they were «too busy.» I vowed never to go back.
I went in last week to buy some wiper blades.
I was going to install them myself until I noticed they offered free installation. I moved my car to where they wanted it, but nobody came out. I started to install them myself thinking someone would be out soon.
When I finished installing them myself, I went back inside. There were 3 of the «service» men still talking to each other just as they were when they told me where to park my car. I definitely will never ask them for any service again.