Kohl’s

Today is the second time I’ve experienced bad customer service at this store. I’m a long time shopper and if I happened to be secret shopping this store would’ve failed.
Jewelry department had 1 person which is not unusual but the associate there was in a hurry to leave for lunch, rushing to deal with customers. Then when her reliever arrived she left with no regard for the ones waiting, me and another customer. The new associate then looks at me and tells me do you have a #? Excuse me, I’ve been waiting here for 10 mins patiently waiting and that’s your response to me. No, «I’ll be right with you, sorry for the wait, etc…» Then I told her that I was waiting and no one cared to mention I had to get a #. No apology was given nor was there any offer to help, she continued with what she was doing, practically ignoring me. I explained there was No signs stating to grab a # except for one sign in the front of the main displays. I was on the back section next to the register, so I never saw this sign about the # rule. I asked for a manager who was also not that friendly. Yes he apologized but it was an insincere. If you work in retail and aren’t happy then get the F out! I worked as a manager for American eagle outfitters and pacific eyes and ts and i wouldn’t have hired either of the 3 people I encountered today. Guess this kohls was desperate for staff when they hired and promoted people.
Associate — Pita
Manager — Eric
Lessened learned, don’t go to this store EVER! Eastlake staff are awesome. They ask just when your passing by if your doing ok, how can they help.

If I could give this store zero stars, I would! Went here on Friday to find some jewelry for my husband’s holiday party. Found a necklace and earrings, got in line to pay, when I saw how much stuff the women in front of me had and how much the women had at the register, I put the stuff on a rack next to the line and got out of line. While walking out of the store, I reached in my bag to get my keys. Needless to say, halfway to my car, a man in full sprint was running up to me yelling to come back in the store. Another man came up as well, when I realized what was going on, I volunteered to let them see in my purse. They still needed me to come back in the store. Had they paid attention to the video, they would have seen I didn’t steal from that store. So, after 20 mins of nonsense, and then not calling the police or taking my information, they told me I was free to go. I even called the area manager but, apparently she called them before calling me back and automatically took their side instead of apologizing for the way they handled the situation! Where has customer service gone? This woman hadn’t even seen the video yet and already assumed I was guilty. NEVER again will I visit a Kohl’s store!

Waited in «customer service» line to pick up an order I placed online. There was no one behind me. They wouldn’t let me purchase the 4 items I wanted to buy & told me I had to go to the line at the front of the store. 4 registers open with 30+ people in line in front of me. Nice «customer service» wouldn’t you say? NOT. I wish San Diego and Chula Vista had ANY customer service. Woman who took care of my online order didn’t even say ‘hello’ or ‘thank you’. I miss the service I got in northern CA.
Now there are only 3 registers open. 3 are closed. Please hire the appropriate number of staff for the holidays. Not sure I will ever come back to this store.

Worst kohls ever. Most incompetent workers that I have ever seen, especially the «manager» Brandon! And that worker josh with the short hair please learn how to deal with customers better!

With the holidays coming and being a Saturday I would’ve think they would have more people working. Took almost 30 min just to check out, with only 2 register open per side. I had Tiffany as the cashier and she is so lazy and rude. Had no greetings upon checking out and she was too lazy to look for my reward program. Prob won’t be coming to this kohls ever again.

I love my kohls. So many deals that I can’t make it to all of them. Sometimes associates can be a bit cold but not rude or hate full. Returns are a breeze which I love since I’m such an indecisive person. Lines aren’t that bad. I think they have improved since I first started shopping here.

Really disappointed in kohls this time around. I normally shop at college grove and I had to return an item. I paid with a debit at college grove but the cashiers pin pad wasn’t working so she swiped it which resulted in a credit charge, the charge was pending for 4 days before it finally went through and then at the main st location I explained to them it is a debit and this was a kohl’s error they should return it as cash as it states on their receipt. The return desk girl didn’t care or apologize I had to ask her to call a supervisor to see if they could please override and that manager would not. I work for a credit union and I know the difference between debit and credit and I’m not happy with this experience. Not only that but kohl’s has no customer care email or comment I can leave so I have to resort to this method. Take responsibility for your company’s errors, is $ 31 dollar return worth my loyalty? I think not.

Rude associates.. I asked for a price check and the young lady cashier ignored me. So I raised my voice could I please get some help.. I wanted price on the fitbit products but I guess that’s a lot of work so they have lost my business

This is the place I come to buy my nice clothes for a funeral or a wedding, which in reality it’s the same thing cuz a wedding is like a funeral (poor bastard that got married). Any ways they have very good selections in slacks, dressy shirts & suits. Like I said when I need nice clothes this is the place for me. They also have a good selection in Levi jeans but there expensive! Tho there jeans are expensive there regular shirt & regular pants are very affordable. And I’m a fan of the Mark Anthony line. The kid section is good as well. The customer service is nice & polite. The store is always clean which is cool.
But there sport section is stuck in the 90’s. I’ve seen ‘Fila’ items! Really? I felt like if I was at a Swapmeet in the hood when I saw that & the Puma section. And the shoe section is not very impressive & it’s expensive. The holidays tho the customer service is a bit slow on the register & lines get long.
But over all I really like this place & come here for when I want to look like I live in La Jolla or Poway (tho I live In Chula Vista & grew up in NC). You will find «The cops won’t pull me over clothes» here. Very good selection of clothes here, enjoy & remember fold your shirts back if your not buying them! Thank you Kolh’s for making me look sharp at funerals.

I was repeatedly cut in line in the service section

I honestly don’t understand how these people can be so hyper-​critical. It’s a department store for Pete’s sake! Very clean, very bright, and nicely organized.
I specifically went into the Kohl’s to use the rest room, which was clean, and decided to stay and look around for an hour or two because everything was nicely displayed and they had a lovely selection. The only bad thing is I don’t live in this area so I don’t see myself really coming by here again.
All you wanna-​be critics need to calm down. This is a nice store and the service is just fine. Enjoy your Kohl’s cash.

This is set up like any other Kohls. Which made it easy to find your way around. But I was actually surprised at how dirty this store was. And the bathrooms were awful!!! I would have rather used an outhouse!!! I’ve seen better bathrooms in gas stations in the middle of no where.
I did purchase a couple of back packs. Just because it’s hard to find that brand. And my kids love them. But I had to wait in line forever. The only clerk there kept calling for back up. On her third call three people came up, really?
It took three calls to get help! I don’t think I will ever be back to this store!

Although their Service Desk is located at the far back of the store, they took very good care of me. I had purchased two pairs of pumps online because my shoe size wasn’t available in the store. I had to return them both because one pair was much higher than expected and the other pair dug into my foot. I was able to return them to this store with ease in a matter of only 30 seconds flat without having to show my credit card. No joke!
Some of the clearance racks have some awesome deals. I was able to buy a cute dress that was originally over $ 60 for only $ 11.00 and was able to apply a 15% online coupon at checkout. Score!
The only reasons why I didn’t give this store a higher rating is because some of their regular and even so-​called sale prices are still higher than items I could find at a Target store. Also, the merchandise is all over the place, on the floor, thrown over racks, in a completely unrelated department, etc. That’s one of my biggest pet peeves, an unkept floor.

Visiting my parents — I need to pick up some jeans, socks, a new pair of running shoes, polo shirts and undies– where else to go while visiting from HI– Kohls (Just because they have tons of commercials on tv in HI and we don’t have any kohls it’s bout time that I visit a nice clothing store that is way better than Ross.). It is a way better store than Macy’s pretense and prices and when you just need an extra pair of jeans you really can’t beat the choices.
The guy at the shoe dept was a little bit of a jerk to my mom– not being very helpful. But the rest of the people are all seemingly very nice that work there. Cashiers are quick and helpful.
I suggest going in with a general idea of what you need to wear not what you would like to wear– as the choices are boring and 2 or 3 seasons out of touch; that is where a Macys would be the prime choice of what to wear that is in style– but for just clothes that are needed you will guaranteed find what you are looking for and usually there are sales too that help.

This store is a very good distance away but I love this store. It seem to have a good stock of items and the employes are very nice. I give 2 thumbs up… Very nice

I really like and enjoy this kohls location! Every area is very neat an well attended ! And they have a lot of there items in stock !! The staff is always polite and helpful, and are super friendly and always have offered me discounts and even if I don’t have a coupon they go out of there way to get one for me !! And they have a great selection in there sales rack !!! I just love everything about khols they have good clothes and defiantly have great prices !!!

This particular Kohl’s smells like sweat when you walk in, despite not being very crowded. When I last went, I could not find what I was looking for and there was only one worker visible and he was behind the checkout counter. Meanwhile, there were other customers waiting in line for checkout by another door where there was no one behind the counter. In fact, the line was starting to build there with no one behind the register. Though this is close to me, there are a lot of Kohl’s locations in the area and I will go to another one next time because this location seems to need to rethink… life.

Well I love this store but to shop you need to be 1. short and thin with nothing larger then a C cup, bras and bikinis dont run very big. Customer Service is awesome Jaclyn was awesome!!! Thank you for all your help very knowledgeable

I swear I’m addicted to this place. The prices are fair. I did stop buying their brand of shirts and pants cause the qua sucked. But they carry Candies, Hang Ten, Levi’s & other good every day brands. I really like the Rock & Republic line. Good stuff :)

The Clearance items are decent, but most of the time seem DATED. I’ve come here many a times only because the place reminds me a lot of MERVYN’s (yes…I use to shop there)
Once in a blue moon, I’ll find something cool to wear. Like yesterday afternoon… I purchased a GOONIES logo t-​shirt. Yes… the same classic movie of probably the GREATEST PIRATE MOVIE EVER!!! (Sorry ‘Pirates of the Caribbean’ fans, but GOONIES is a cult classic and most people remember almost every scene from that movie)
One of the biggest problems Kohl’s has is this… there are a lot of cash registers on-​hand and only one or two are open whenever there is an extremely long line. It reminds me a lot of shopping at a WALMART around 9pm when they only have 3 registers opened and about a million people standing in line.
That being said, after waiting in line for well over 25 minutes, I’ve come to the conclusion that Kohl’s doesn’t care (at least I had my Smartphone to keep me busy while I waited). The place has the staffing, but I honestly believe they could have opened up another register to make things go faster… just my 2 cents.
By the way… I gave Kohl’s 2 Stars cause I love my GOONIES t-​shirt.

Kohls has some great deals sometimes! BUT… selection isn’t the greatest… most of their clothes has weird shapes an fits either too small or too big… I am a fan however, of their home décor section… sometimes you can find really cute stuff for your room =D