PetSmart

We had a horrible experience with the grooming department here. To begin with, we were ten minutes early and walked into the room to not be greeted at all. Just stared at. Next, We were challenged on everything I was asking for. Everything I wanted done, she either had an excuse as to why she couldn’t do it, or that it was easier on her if she didn’t. For instance, I did not want my cats nails clipped or grinded because of a past experience. Her response was not one of reassurance, but more of «Well I have too. Sorry.» She then questioned why I only wanted a dry bath, because previous experience at another location he did not do well with water. She insisted that she bathe him with water. The last thing was the questioning of the cut I wanted. I told her normally we do a lion cut, but I told her whatever she thought as a professional, and would make him look cute and presentable would be fine. To which she responded «well I can’t guarantee he’ll look cute or nice.» I was not impressed by this. I’m not sure if she was having a bad day, or if she did not want to be working on the holiday weekend but I feel like that’s not a valid excuse. I gave this facility two stars because the manager was very willing to remedy the issue at hand. At that point I didn’t want or trust her to work on my animal. Like I said, everyone has bad days but that’s no excuse for displaying poor customer service. Especially since we were informed it was not her first offense.

Great service… awesome help finding what I needed.

Normally this is my go-​to pets store when I am in for miscellaneous things for my puppy or kitten since it’s so close to my house.
Today I was very disappointed, not only was the check out line was backed up almost to grooming not one employee asked if I needed up. I was very surprised the cashier or anyone else called for additional cashiers to the front of the store to ring up everyone up at a timely manner.
I really shouldn’t give this 3 stars but they always have what I need in stock and I don’t have any other problems.

I think over the course of this store opening to now, there had been a great handful of really nice employees who knew about pets. Ive always enjoyed talking to the cashiers, who at times can be pretty funny. The store overall can be pricey, but they do have good deals and low prices to clear shelves. This isn’t my go to pet store, but it is a pretty decent one!

Thank you to Marissa in the grooming department for taking care of my baby. She was sooo cute when I picked her up today. I’m sorry I didn’t get to chat with you tho.

As soon as we picked up our dog, we immediately came to this store and we were pretty overwhelmed and didn’t know where to begin. A sales lady approached us and talked about a starter kit for$ 19. We were approached by Samantha because we looked lost. She opened up the packet and talked about the benefits to include free first grooming, and other coupons that saved us a good amount of money. We decided to check the groomers because of the free coupon and we were met by Vivi and she took in our puppy and she did a good job. This store seemed to have everything we need to include in-​store Vets. This will be our pet store from now on. The bonus, we live up the hill from it (so close).

I’ve visited their store a few times, every single time I’ve been greeted by friendly employees. I’ve had some questions and the dog trainer was very nice and helpful. She was not pushy to have my dogs enrolled in training (I liked that). She answered all of my questions, and was just nice in general. I used to shop at PETCO, but their service sucks!!! this PetSmart is definitely better. I’ve taken my Yorkie for grooming, and they left him just how we asked. I noticed he wasn’t scared when we picked him up, and wasn’t scared when we visited days later. That was a big plus for us, as it shows they treated him nicely. The store has always been clean, employees are very helpful and friendly. They have a 30% off Halloween costumes, and toys for dogs! cant beat those prices! Overall, my dogs love going to that store, and I appreciate a good customer service. Definitely shop at PetSmart, even if I have to drive a few extra miles.

My husky Diego gets his spa on here, Julian is definitely the best he is the only one that w trust our baby with and the price is very affordable.

Horrible people work at this store. Rude, ignorant and uneducated. They lie about grooming. I was calling all week to get my cat’s nails cut and was lied to all week. They don’t have weekend hours to do cats, so if you work during the week your screwed. I will NEVER go to this store again.

Grooming: The ladies were nice the service was just okay. The whitening shampoo didnt seem to do much.
The failed to brush their teeth as I requested.
Everything else (nail trim, ear cleaning, bath,) was just okay. Now lets talk about Holly, my cashier, she had a horrible attitude it seemed like she was having an off day. The groomers forgot to seperate the bill for my boy friends dog and mine. So when we got to the cash register I asked Holly if she could split it for us and that I would be purchasing the bone we had. I also told her that my boy friend would be renting a let vac (I know that process can be lengthy so i was giving her a heads up) her response was «How about you two figure out what half is.» Seriously?! My boy friend decided to pay the whole grooming bill to make things easier since there was a line building. She rang him up and he left to grab the dogs. I was now renting the vacuum so she started ringing up the bone we were buying then as i was about to pay she cancelled the transaction and said «just go stand over there to see if there is a vacuum available.» The guy who helped was very nice (I wish I saw his name tag) then i had to go back to Holly to check out. I really just ignored her through that process. I dont know if she was having a rough day or what but she did not seem to want to be there at all.

This place feels overall cheaper than PetCo. Especially during sales. I found a training pouch here for $ 12 that was $ 20 at PetCo. The staff is great, they’re all super nice and will help you the best they can. James is awesome!

Nice workers but they usually only keep one register open maybe because it doesn’t get that busy.

Overall this store has been okay. My most horrible experience was with the groomers. My dog never had any problem with me touching his paws. After I took him to get groomed here, my pet would not let me touch them anymore. I’ve observed how rough some of the groomers are with the other dogs. I wish I saw this before I took my dog here. Now I have a hard time getting him groomed after what they did to my dog.

My fav pet store & Pet Smart to go to & now thanks to Jonathan the guy who works in the fish & turtle department I like this place even better! Certain items are pricier here then other places but when they have good sales they really have good sales. I usually come here for items & food for my Golden Retriever but recently I’ve gotten 2 baby turtles & had a lot of questions & Jonathan was VERY HELPFUL & had a lot of patience with me & was super nice! He helped me get great sales & really knew his stuff! Good job on hiring this kid Pet Smart he has great customer service! I bought a lot of stuff & it was thanks to him!
And make sure to be a member that way you can get better discounts on items & use your «Pet Perks» for great coupons! I will keep coming back here for sure & spend $ cuz my pets are like my kids.

Awesome place for bringing my kids cat. Very skeptical but they do a great job. The staff at the vet are friendly and have great customer service. Used the free exam voucher to take my kids kitten for the first time. Affordable membership plans which saved me hundreds.

I usually come here for all my pet needs. For dog, bird, and for fish related stuff. And for the most part they have what I need. The only reason why they’re not getting five stars is because one time I came you three times in a row with three different defective fish tank filters and it took us a while to figure it out. Other than that the service is pretty quick and their friendly fast and helpful.

I took my pug puppy in for the first time today for her puppy bath. Everyone was so nice at the salon. They made my puppy feel very comfortable and loved. When I picked her up, she seemed extremely happy, her tail waggin all over the place. I will keep bringing her to this location once a month.
I also love the prices on the doggie treats and clothes, very reasonable. I loved that all the employees smile and greet you and your dog! Thanks for the excellent service: D from me and my puppy Bella.

Employees are always greeting me!!! Love their service!

I freaking love petsmarts!!! All the fishies are soo cute! And every single time I go I can’t help myself but to buy something. at least something small… sometimes its something I need but more often than not it’s something I just thought was cool.
At this location the employees are all very helpful and I’ve always had a pleasant experience :)

I take my little Hanna here for grooming once a month with Nick. Each time he does a amazing job. More important to me than anything is that Hanna seems so comfortable with Nick. He always takes extra time to sit on the floor and snuggle Hanna when he’s through. I couldn’t ask for a better match for Hanna.