Gentle Dental Chula Vista Professional Dental

The most ghetto dentist I have ever been to. Got sent here to have my wisdom teeth extracted. I show up to my 10:30 appointment. Never once did the front office tell me they were running 40 minutes behind until I asked how long it will take. I got up and left when there was 2 people in the waiting room fighting. The front office was so unfriendly and unprofessional. They did not have my paperwork prepared ahead of time. As it is, going to the dentist makes me nervous but even more so with two people fighting in the middle of the waiting room. I should’ve know better, the outside looked just as ghetto as the inside. Glad i dodged a bullet.

I’ve given Gentle Dental several opportunities to work through some of their issues and mistakes… but now I’m done. Got here today for a 2:00 appt for my son and it is 2:39 and they are just now starting. Sick of their shenanigans. Bye-​bye!!!

Bad, very bad, the hygiene, cross contamination is all over the place. If i was an inspector, i would close this place down IMMEDIATELY. This facility is affiliated with Gentle Dental Chula Vista Dental Associates (very clean, should not have issues pass inspections) where i went first, they told me they don’t do root canal, i had to go the their specialist (Gentle Dental Chula Vista Professional). whoever is reading this, please if your insurance allow you to choose, choose a different place right now. If you have to go there, you will understand i am telling the truth. And someone close this place down please!!!

I’ve been a patient here at Gentle Dental for quite some time, I drive over 100 miles to come to this dentist even tho there is one 20 mins from me. Walking in and seeing smiles on the assistants faces makes my visit here alot more enjoyable. I’ve been attended to my several different employees but the one that has stood out is JEFF. He ALWAYS greets me with a smile, asks how my day is going and makes me feel like I’ve been coming here FOREVER! He’s DEFINETLY BIG reason why I haven’t transfered and enjoy making the commute. Keep up the good work JEFF, you DEF know how to make your patients feel welcomed! :)

Walked in and yes, the lobby looks dirty and unfinished. The plants unwatered, cobwebs and debris in the window. The drywall doesn’t meet the ceiling. Even the patient rooms look tired and old. I don’t get the feeling they are focused on the customer experience, but wait! Staff is spot on focused and kind. Appointments easy to make and we are seen promptly. I found their pricing very, very fair. Really felt at all times that they were on point in getting the patient in and out. I love that. I don’t want to spend a day in a dentist chair. We left a dentist on Broadway who was absolutely horrible and will be returning to Gentle Dental.

This place will charge you as much as possible. I went because I broke my tooth. They said my tooth wasn’t broken! What the heck! I can feel that its broken. When they gave me a quote for «all» the work I needed done, it was like $ 5000! That’s with my insurance. I told them they we were smoking something good and I was going to have to get a second opinion. Good thing I did because guess what? My tooth really is broken and I need a crown… Which is covered under my insurance.

I wasn’t too sure when we first came here for an orthodontist consultation. It is an older building and didn’t seem too new inside but I wanted to wait until after the whole experience. The staff was extremely helpful and friendly. The orthodontist didn’t talk very much and seemed in a hurry. We got our quote, which was an amazing price compared to other quotes. We decided to go with Gentle Dental and scheduled the appointment to start braces. The staff was so helpful in scheduling our appointments around my work schedule. The staff that puts the braces on are extremely knowledgeable and explained what they were doing and how to care for braces. We really like this place. We have had additional appointments with the orthodontist and she did speak to us more and didn’t seem to be in a such a rush as the first appointment. Look past the outside appearance and you will be happy with the care you receive.

My experience here was extremely disappointing. I had a crown placed and fillings done here. Once my insurance became active I wanted to see a dentist immediately and chose gentle dental. The receptionist was on a personal call as I stood at the desk, when she got off the phone she had a slight attitude, the dentist also had an attitude when I complained about having to wait since I did more waiting for my mouth to numb up than the surgery took. While the procedure was in progress the dentist and her assistant were talking badly about other dentists and assistants in the office. After all my procedures I was left with an $ 800 something bill. The woman, who does the billing, was even more rude. I felt like she just wanted my money and didn’t care if I returned. Then the office took almost 4 months to get my requested records sent to my new dentist. My advice to new dental insurance beneficiaries– do not fgo to chain dental offices like this place or western dental. Private dentists are so much better. Yes they may charge a tad more but I’d rather pay more than have bad service.

I didn’t have a choice in picking my dentist so i was worrying a little bit about coming to this place. also, there seems to be a lot of negative reviews about this place, and seeing as it was my 5 yr old’s visit that had a bad experience at Western Dental, i was almost freaking out.
my insurance took care of all the costs, so i don’t know how much they generally charge. the office is OK, its tidy with a TV, and they offer coffee and cookies. the receptionist was OK. not a great greeter, but that really doesn’t bother my experience.
the dentist who saw my son was great though! very patient and caring with my little dude. i explained our situation with Western Dental, and this visit at gentle dental was the best i could’ve hoped for. i will be returning for future appointments

this is the dental specialist bldg. i go to this place due to the fact that i have braces and the orthodontist is here. anyway, if i could change my dental place. i would!!!
this place is sooooo messy. the walls are all crumbling and the paintings on the walls are chipped, and here’s the really gross part… the dental chairs are really disgusting, i mean, they really look so filthy.
the staff are friendly and very accomodating but the place is really a turn off.
here’s another sad part… they rip you off big time!!!
the doctor that attended to me for the last few months is not working here anymore and they switched me to a different doctor without letting me know… from the original, i had 1 cavity. so i got it done. fixed! then this new doctor attended to me the following time i came here, she wanted new records of everything so. new x-​rays and new charts. to my surprise… she said i have 13 cavities!!! WHAT THE HECK!!!
i only go here coz of my insurance! but really if i have my choice… NOOOOO WAAAY!!!

I normally go to the Costa Mesa office but had an emergency while down south. Dr. Karimi took care of me. The office worked with the Costa Mesa office to make this happen. Thanks Everyone!