Chase Bank

What a fine branch! I just walked in to the most helpful Chase bank. Greeted nearly at the door with cheerful welcome by a nice lady (didn’t catch her name), I waited nearly an entire minute to be offered service. Jorge Orozco was the Banker who helped me resolve missing card issues and he did so in a very polite and thoughtful manner.

What an absolute joke of a bank. I went in today to deposit money into my uncles account for health care payments. The teller spent 5 minutes trying to sell me on an account and then when I wouldn’t sign up she told me she couldn’t complete my transaction because I was depositing cash. Everyone who came to «help» just repeated the same thing, «get and account and it won’t be an issue». What a joke. Go down the street to union bank and get a an account with the they treat people right!

AVOID DOING BUSINESS WITH THIS BANK!
I went in to make a deposit this afternoon and there was a very long line of customers and only 2 tellers. Upon recommendation by Melissa, I went to one of their new machines, attempted to deposit $ 1052. in CASH, and was unsuccessful the 1^st time. I tried to make the deposit a second time and the machine took $ 952. CASH and a $ 100. bill got stuck in the machine and I was unable to pull it out. It spit out a receipt stating, «a technical problem has been experienced. To confirm that your last request was completed properly, please visit a Chase representative or call 866−564−2262».
I immediately asked for someone to assist me and waited. No one came to offer me assistance. I spoke louder so the tellers could see and hear me and again requested assistance as the machine stole my money, they looked at me, ignored me and went about serving their customers. I waited again, no assistance. Then I whistled to get someone’s attention, and the manager, GERARDO, came out and immediately told me that no one comes into his bank and yells or whistles for attention under any circumstances and asked me to leave the bank. I informed him that I had requested 3 times in a 5 minute period for attention; their machine «ate» my money and I was NOT leaving until I got my money back. Again he insisted I leave. I asked him how am I supposed to get someone’s attention when 3 times I requested assistance to no avail before he shows up. He refused to answer insisting he would not help me, that someone else would help me, had I simply just stand there quietly until someone came to assist me, regardless of how long it took me. Then a couple of folks in line informed GERARDO that I had twice requested assistance to no avail.
I informed GERARDO that his customer service at his branch was seriously lacking, there were minimal bank personnel around while his machine stole my $ 952. and that this is a serious problem not to be taken lightly. Finally he settled down and informed me that Melissa would assist me, however she also was busy assisting others with operating their new machines. After waiting another 10 minutes Melissa assisted me and informed me that they were crediting my account $ 952. but could not give me any receipt or anything in writing to this affect. She stated all she could do was send an e-​mail to my wife that our account was credited $ 952. I insisted on something, ie claim dispute #, so finally she gave me an internal claim #.
When I went home, my wife checked our online bank to see if they actually did credit our account with $ 952. Surprise, there was no credit of $ 952. Chase stole $ 952. from us after I spent well over an hour at this bank to resolve this matter, and it remains unresolved.
This bank is obviously a «rip-​off», with few staff to assist you, and poor customer service, especially GERARDO, who obviously wants to keep my $ 952. and get me out of his bank ASAP. I have been seriously inconvenienced by this Chase Bank and should be compensated not only the $ 952. they stole from me, but there should be additional penalties for having to put up with such disservice.
I strongly recommend that folks seriously do NOT do business with this Chase Bank. They are deceptive, they still have my $ 952. and, I, at this point seem to have no recourse, but to go to the bank again, contact the BBB, Attorney General, and FDIC, which I do intend to do. They deserve 0 Stars in my estimation, but that option is unavailable.
BEWARE of this Bank, they are understaffed and crooks, since I never received $ 952. credit as Melissa stated. BEWARE! You have been informed!
And, Chase Owners, you need to supply more tellers, get rid of those thieving machines, and work on bettering your substandard Customer Service, and fire GERARDO CASTELLON who provided to me absolutely NO Service whatsoever.

Sergio Godinez has been excellent, always remembering my situations and helping find a solution that fits my needs. I’ve gone out of my way to go to this location because it’s normally a lot faster then others. It even has a drive thru!

the bank is big, but the waiting to talked to someone was long. But helpful overall!

It is always a pet peeve of mine when customer service reps use the phrase «i think so» with an air of unconfidence. This was exactly my experince with a customer service rep at this CV Chase location just 25 mins ago. Specially when it deals with MY money. I always say either you know or you don’t avoid saying «I think so.»

Great spot– See Gerardo Rivera for your mortgage refi. Good quick service and a relaxed environment. Parking can be tough, and there are always idiots in line at this spot doing weird stuff with the tellers ($ 285 in coins, trying to cash shady checks and arguing about their non-​existent balance) — kind of comes with the neighborhood, but great staff.

I used to come here when it was called Washington Mutual as a college kid. This was MY bank. In those days, there were only 5 or so teller windows, long lines, and remodels almost every year. I had not been to this place in quite a while (maybe over a year, perhaps?), so I was surprised (in a good way) to see about 8 teller windows (behind bullet proof glass), and a number of desks for accounts and consulting. The girls working there were cute. Thats always a plus. The guy who helped me was friendly, efficient. And the wait was no more than a minute.
There is a approx 15 car lot with an extra 5 or so spaces in the alley (tight squeeze).
ITs near a starbucks. So go there, then go a few businesses west on H and hit the drive through.
Score!