Big 5 Sporting Goods

Worst place ever. Christina who is the manager has no people skills. She is very rude, inconsiderate, and does not know how to treat employees. Many people have quit there jobs because of her. She is the fakest person I have ever met. If she does not like you then she will find any way to get rid of you. Also the assistant manager Charles is the most akward and unprofessional person I have ever met. He acts like a child and does not know how to treat employees. Last there is a assistant manager Chris who has worked there for 6 years and finally became a assistant manager. Now he thinks he’s better than everone else and tells many many LIES… He is the biggest lier and the biggest kid I have ever met. Not joking. In conclusion I would not recommend anyone going to this store because of the terrible customer service. You will also endure a hostile work environment working at Big 5 Sporting goods in Chula Vista…

I walked in to exchange an item and they would not give me the full price because I did not have a receipt. That’s understandable, but the exact same item was on their shelf for the full price. I ended up spending much more than i should have for an out of season swim cap!

I was looking all over town for a particular style of pant that my son needed. I had called every sporting good store from north county, east county and to the south. Finally I located the pants here at Big 5 in Chula Vista.
The staff that answered the phone was helpful and quick in locating what I needed. While I wasn’t sure exactly what size I needed, she gladly held two sizes for my son to try on. When we arrived the store was buzzing with customers. They offer a wide variety of sporting goods and apparel and luckily for my son, exactly what he was looking for.
They only have one fitting room, so there could be a wait. Otherwise, I was very happy with the customer service and quality of what we needed.
Keep on Unilocal’n!

Came here for Nike apparel and they have a lot of one size. The selection for other sizes is sparse. They do however have a lot of things for sale, you just have to get lucky with size. Employees are rude & obnoxious and there’s only one dressing room available.
Pros:
— Many sale items available
— Good parking available
Cons:
— Customer service is poor
— Not much selection
Grade:
2 stars!

This store is my Go-​To Big Five, in the Terra Nova Shopping Center, for anything at all related to sports apparel, shoes, and even ammunition. The shopping center is located in the SE quadrant of the intersection of FWY 805 and East H St. in Chula Vista.
The selection of ammunition includes virtually all calibers, rifle and pistol, and the prices are about as low as available nowadays. Big Five no longer sells handguns, so their firearm inventory is limited to rifles of most popular calibers. They frequently have a sale for an AK style rifle, or some older style rifles. The prices are generally lower than typical gun stores.
Need a sweatshirt or sweatpants? Check the Sunday advertising supplement, since something is always on sale. Or the inverse, everything goes on sale, at Big Five, sooner or later.
Today my wife and I were shopping for some rain-​resistant boots for a future trip. She found exactly what she wanted for only $ 20! I am harder to fit (and to please), and put a nice $ 90 pair on 24 hour hold, as suggested by our helpful sales associate.
The place is bulging with inventory, probably because the square footage seems to be a bit less than other local Big Five stores. However, this is the place to go for anything related to athletic or outdoor activities.
We were nicely greeted by the two cashiers upon entering, and were assisted in finding what we needed by sales associates. Parking is generally pretty easy in this shopping center, which also contains a Marshals and Sports Authority as anchor stores. Plus Jack In the Box, Taco Bell, a coffee shop, and quite a few more interesting stores.
A minor note: This Big Five is located next door to a Haggens supermarket. Ugh.

Ok place. Small. Not a big selection but what they have is good. Guns are little over priced. This is place is just okay. Cant say anything negative or positive.

The management team here are very rude and need training in customer service. Unfortunately, this ignorance trickles down to the floor associates. I thought maybe 1 or 2 bad experiences was just by chance. However, after 4 incidents… shame on me for going back for more. Walmart has a better selection anyway.

Poor customer service on shoe department I recommended some shoes for my mom she went in this monday morning asked two guys for a pair I had purchased a month ago they said they didn’t have them after telling them the brand and color. My mom was about to walk away when she found them. Next time we will go to the one on Rosecranns

Very affordable outdoor sporting goods! Hiking shoes were on sale that i didn’t mind getting two pairs. Bought a pair of bearpaws for $ 29.99 (orig $ 54.99) and Denali high cuts for $ 19.99 (orig $ 39.99) and an Outdoor 2L Hydation Pack for $ 19.99 (orig 24.99). I was happy to spend just a little over $ 75 and knowing i’m more equipped with the proper gear for my upcoming hikes. Read bad reviews on their customer service but my experience was the exact opposite. Associates were really welcoming and helpful from start to finish. Miguel even picked the color of my Denalis since i was so indecisive. Will come back if i need more hiking gear for sure!

Been here a few times now, not sure why I keep coming back, they never have what I’m looking for! Basic sports & camping gear! Three strikes, you’re done Big 5!

Big 5 Staff, please work on your customer service. At the very least, acknowledge customers when waiting to be served in the shoe department. For that reason, I just had to leave. Wow, my very first and hopefully last 1 star!

Came here looking for arm sleeves. Looked around a few minutes but couldn’t find it anywhere. There weren’t that many staff members around either to help, just a lot of people. Found a guy in the front looking down at some papers who seemed like he worked there. I asked about arm sleeves and he said «yeah, they’re right here» pointing down under his stack of papers into the clear cabinet under him. No wonder I couldn’t find them! He just gathered his papers and left, not offering to help or anything. Wasn’t feeling the vibe, so I left to the Sports Authority nearby instead. They were a lot more helpful there!

DO NOT BUY KENDAMAS HERE! In fact you probably shouldnt even shop at This particular store. They will gladly steal your money by selling defective kendamas and think that because they put up a little sign saying they don’t refund «due to the nature of use», they are free and clear. I will put it in perspective, 8:30 pm I buy my son a kendama, 9 am the next morning we notice there is a little tear in the string, called the store and they refuse to accept this is a PRODUCT DEFECT. so in a nutshell my son spent 22 dollars to use his Kendama ONE time. HEED THE WARNING

Been here twice to buy and exchange shoes. Customer service is bad altho
price is a little bit cheaper than sports authority.

I came in here to see what they offered as far as fishing equipment gos. I really wanna pick up fishing but I’m an inexperienced city kid who needs help so I’m trying to find a place that could walk me through some things and maybe give some advice without making me feel foolish.
I walked in here and was greeted by the cashier, I replied «I’m great thanks how are you today?» With no response which usually means she’s just complying with her store rules of greeting people as they walk in. I walked towards the back and was standing behind a lady, kind of waiting for her to step a bit to the left or right as the aisle was a bit too narrow to just walk by and she was asked by a staff member if there was anything he could do to help… she said no and again being in such close proximity I waited for him to acknowledge me as he walked by but he Immediately began speaking to another associate that was behind me about all the stuff he had done that day and how he was beat and was gonna take a break.
I walked through the entire store, aisle by aisle and was not approached by anyone, a couple guys were setting up displays and tasking in this store was apparent comes first not customer service.

I normally stop in at Big 5 for one of 2 reason Snow boarding gear and Gun gear. This day I came for both. Walked in was greated by the lady at the front walked to the Snowboarding gear as 3 employees were unpacking items and packing items. I saw a few boards nicely priced tried to get in and look but there was no room I was trying to say excuse me but I guess the discussion of sex and how to get laid with a girl was more important then to help a customer. I walked to the other side of the store where the guns and ammo is located. No one came to help I looked at the prices for about 8 – 10 minutes still no one came and helped or looked my way. I walked the store saw a total of about 8 employees and 5 customers. I left and was thanked and to please come again. Service sucked, ammo is over priced, guns for sale are way over priced.

The female manager here is rude as hell. First tried talking to her on the phone and was given the biggest attitude ever. She didnt seem to care to help AT ALL. Just because she would have to do a little extra work to help a customer, she pretty much disregarded my issue. Went in to try and do a return and was given a «no return no exceptions» attitude. I have NEVER received such AWFUL service before, let alone from a MANAGER. I wouldn’t even give a star for this hole if I didn’t have to!

I can’t believe big 5 is still in business. I’m surprised Walmart hasn’t bought them out already.
This particular location is always messy and the employees don’t really seem to care whether you shop there or not. If you want some good service, don’t go to this location go to somewhere North of Chula Vista.

I would never come here to buy Hi-​Performance Shoes to go running in, but I will buy shoes for running on the beach because Big 5 sells them at a cheaper price.
I purchase New Balance running shoes (even though I wear NIKE gear) at Big 5 Sporting Goods because they are reliable shoes for running on the beach with. What I love about Big 5 is the sales they have for these shoes. I’ve been around a lot of sporting goods, but nothing comes close to the sale prices of a shoe you don’t mind getting all scruffed up like the ones I buy here. These shoes are also good enough to get scruffed up at work (so I don’t have to mess up my cool Nike Air Max 2011’s)
Now don’t get me wrong because these (New Balance) are good reliable shoes… but I’m a NIKE guy (though I will on occasion wear UNDER ARMOUR Dri-​Fit gear)
If you are looking for a great outdoor running shoe that you don’t mind getting scruffed up, than I highly recommend buying at Big 5.

Big Ammo sale going on at Big 5 for all you Militia members, Minute-​Man groupies, g’bangers, tea baggers, zombie hunters, survivalist, open-​carry advocates and members of the NRA!
Okay, I bought me a box of 100 count of 9 mm cartridges for only $ 25 bucks plus tax! I plan to buy more since Walmart sucks major knob for not carrying ammo. Btw, this is made by Winchester and it’s one hell of a deal. I give them 5-​stars for the great selection, pricing and service. I wish they would train their staff on the different types of calibers and rounds they carry. I believe one requirement in working the gun department is to actually be a gun owner, or at least to have fired one in the range. This ‘kid’ was clueless on the various calibers and he had to get his boss to help me. He was nice, though, but still put somone in there that has some knowledge. Btw, I wasn’t even asking the kid any technical questions. It was more like, do you have .40 S&W in stock by Fiocchi or do you carry XYZ brand?!?