U-Haul Moving & Storage

After reserving, paying for, and driving 4 hours to pick up a moving trailer, the employees told me they didn’t have the trailer we paid for and wouldn’t give us a discount on another truck or trailer. They then told us to go to another Uhaul located an hour in the wrong direction from our destination, and they would give us the right trailer. When we got there, they did not have the right trailer.
They wasted the 4 hours it took to drive here, the 2 hours to go to the other Uhaul and back, and the additional 4 hours of driving it will take to return home. In addition, we now have to come BACK down for the 4 hour drive to move at a different time, and then we have to drive 4 hours back.
This is the worst experience I’ve ever had with ANY organization and I would not recommend them or ever use this service again. They did nothing to help us when they wasted over 18 hours of our time in addition to the cost of gas driving back and forth and we were forced to postpone a move that was months in the making.