Quick Lane of Chino Hills

I really liked this place. It’s fast and convenient. I’ve only had my oil changed 3 times and the service guy says I need to change the drain plug bolt and tries to charge me for it saying it’s not covered under warranty!?! What the heck?! The truck has 20,000 miles on it are you serious? I asked to speak with a manager and he says they’re gone. I ask to speak with anyone above him and he says they’re gone! Bullshit!!! He eventually said he’s gonna take care of it but made me feel like crap. So you change my oil. You strip my bolt. I have to pay for it? Makes no sense. I like you chino hills ford but this is bad form!

Been here before… they are pushing a bunch of services… I get it… it’s their job. Guy lectured me for not doing what they recommended last time. I didn’t like his tone and felt uncomfortable. Just do what I ask… never coming back again! The guy was definitely taking his bad day out on me. I felt that since I was a woman I was having unnecessary repairs being pushed on my unknowing self. Sorry… but you lost my business.

Very nive

I asked my wife to take my 2014 Fusion Hybrid in for service. They performed the Works, which should include a tire rotation. She returned home and the service paperwork clearly states the tires were rotated, I know for a fact that the tires were not rotated I have scuff on one of the rear wheels and it is in the same location as before the «Works» service. This is the 3^rd time, they have done this to me, where they say they rotated the tires but never did.
Funny thing is that they removed the wheels to check the brakes but did not bother to rotate?
They also, forgot to return our wheel lock key, my wife had to return to get it. They never ever realized that they did no return it. When I called and got transferred to a voicemail for the «service manager», left message and never heard back. So, I asked my wife to go pick up the wheel lock, Luckily they found it and returned it to her.
I am very disappointed because I live very close to this dealer, and frankly, I have no faith in their service department. I have been going to La Puente Ford for service and I thought I would give Chino Hills Ford another try.
I have had multiple bad experiences with Chino Hills Ford, (they never really check the battery for corrosion or any problems (even though they mark «Checked battery»), they left my car without the brake reservoir cap on (took a few day for them to order a replacement), they misdiagnosed my transmission (told me it was «road noise»), had it replaced at Puente HIlls, etc…).
They do have some good people working there, probably just a few bad apples that could ruin it for everyone. So, if you go there, really double check their work. Just saying,

Micheal isip service advisor is the way to go. He is polite and courteous and as soon as I walked in the door and he helped me out. He didn’t try to charge me all kinds of other things like the other manager Kenneth did and say I’m giving you a discount to make him sound like he was giving me a deal. Had a better experience than the first time I came here to get my vehicle serviced

After my bad first experience, I received immediate replies to my Unilocal rating as well as a personal phone call from Thomas who is managing the QuickLane operation. He was extremely apologetic and worked very hard to make sure they made up for bad first impressions. I really appreciated the gesture and it proved to me that they truly cared about the customer service.
The day I first went in, they were not very busy but still took way too long. This time, they were extremely busy and they were a few people short but still got everyone through fairly fast. It was obvious that Thomas had done a lot of work to turn things around to make it a more efficient operation.
It is nice to know that companies are still interested in improving if there are issues. This shop is definitely worth coming to for service.

Took my 2013 Cmax in for an oil change and to take care of some recalls. Charisse Laverdiere was my service advisor. She was great. She explained what needed to be done to my Cmax and got me in and out quickly. Great service and experience.

Had an awesome experience here at Quick Lane of Chino Hills Ford. Charisse Laverdiere helped me out. I highly recommend going to see her when you take your car or truck in. I live in Placentia and still drive all the way out here to get serviced by Quick Lane.

Thanks Charisse Laverdiere for all your help today with my warranty service you did everything to make it possible today, Thank You

This so called Quick Lane campaign that Ford is promoting is incredibly misleading. There is nothing quick about it. I just left Chino Hills Ford after waiting just shy of two hours for a basic oil change not including tire rotation which Service Tech recommend not to do saying my front tires needed to be replaced. Then tried to sell me new front tires and solicited to open a new credit card. This was my second visit to the Chino Hills so called Quick Lane with the same lengthy wait. I’ll be taking my business else where in the future.

Wanted to shot out what an awesome service visit I just had at chino hills ford. I was in and out within 3 hours for an electrical issue on a holiday weekend!!!
Charisse Laverdiere was my service advisor. If you need something handled, please see her directly. She got a great relation throughout the entire shop
Check her out!

Quicklane Chino Hills Ford was such a pleasure. I am part of the Ford family because of people like Charisse Laverdiere. There were multiple tv viewing options in the waiting area which was nice. The parts department always seems to have what I need in stock. My F350 still runs like new because of Quicklane Chino Hills Ford.

I took my 2013 Ford Focus SE to quick service lane to have my clutch/​transmission worked on, AC scent checked and service writer Valerie Rivera took care of me. This girl knows a lot about cars. In the future I won’t bother asking anyone else about car problems. I explained the problem and she knew exactly what was wrong with it. I had to have a rental which ford paid for (warranty work) had my car ready by Wednesday by 3p.
My experience was great and all the service writers were so kind to me. My car rides better on acceleration and that messy car looks all brand new!
I’ll be returning for an oil change, though I live nearby Anaheim, taking my car back to chino hills ford quick lane.
In addition, I received my paperwork, explains my alignment, brakes, battery etc., and I love it!
I always take my car to a dealership, I don’t care if it were to take more than an hour. Yea you can go to a quick place, but remember how jiffy lube wasn’t changing the oil filters…? Never again.
Thank you Valerie!!!

Great service, spoke to Johnny Gonzalez, he said u have a appointment come see me johnny g, got there vehicle went into shop got washed, inspected and returned in 43 minutes WOW
why go anywhere else, competitive prices, factory parts, GREAT SERVICE !
ASK FOR MR GONZALEZ

I just want to say General Manager Jamey and Service Manager Thomas went above and beyond to resolve an issue I had with my vehicle repairs. My repairs were taken care of now without any issue. Thank you!

i know nothing of my $ 44k truck, except that it’s still at the chino hills ford service dept
no update, again
chino hills ford service dept has set the bar too high for themselves. ford motor co. needs to reconsider present leadership who have appointed present dept takent
with regrets,
robert v. quinonez
6÷18÷15

I recently visited Quick Lane of Chino Hills with my Ford F-​150 and had a great experience. I was surprised to see the negative reviews as my experience was not that at all. I arrived a little bit early so I was expecting to have to wait, but was surprised I was greeted and checked in right away. They even asked if I would like to use the shuttle services to visit local shopping. I did not need those services that day, but thought it was a pretty nice option had it been a busier day for me. I was in and out pretty quick and will definitely use this dealer for service again.

It’s called quick lane but it will take 2 ½ hours for an oil change. Even though when you call they say 45 minutes to an hour.

The quality of service and professional support is outstanding. The highly trained Service Manager, Thomas, provided professional recommendations and support throughout the major services for each of my two vehicles. The service team provided a 5 star service that resulted with each vehicle looking brand new, one being a 2005 and the second a 2011.
I recommend this service location.

This Quick Lane for oil changes is a joke. I have tried for two days to get my oil changed. They have one person who checks in the cars. It takes him approximately 10 – 20 minutes to assist one person. Yesterday, I was in line for 30 minutes before I was checked in. After that I was told it would be at least 2 hours before my car would be serviced. I was then asked did I want to leave my car. Seriously? I thought this was designed for customers to get in out and out. What I also noticed was the service guy also trying to sell additional services to the customer including filling out the credit application. This was a waste of my time. If you are not going to make this service for people who don’t have all day to waste on something as simple as an oil change, then maybe you should change the name to the slow and unorganized lane of Chino Hills Ford because. Get it together. This makes no absolutely no sense.