H&R Block

I scheduled an appointment online to see Kimberly Nelson at the Central /​Philadelphia location in Chino. That location is only open for tax season, so Kim referred me to this location because she works there during the off season. Kim was a huge help to me, as I had trouble filing for myself using the H&R Block Online File software. I was filing in 2 different states, so she walked me through the steps and helped to maximize my refund. I would highly recommend her to anyone!

Went here last year — wait was really long and it took the lady a long time to get our return done. Today we went back; with an appointment scheduled and we showed up early — we still were waiting for 35 minutes for our «tax professional». He came out and could barely speak English — and said it’d be 5 more minutes. We left. Customer service is not their priority. They had ONE person working there — its after work hours and 3 weeks before taxes are due… DUMB

We have been using Cheryl Jacobs for the last 7 years and she is awesome ! She explains everything and really try’s to get the most out of our return and gives out so much advice the next tax year. Highly highly recommend her !!

I have had an absolutely horrible experience here. The receptionist Marcella has outright lied to me then turned and called me a liar. I’m going on 1 year and 6 months to file a simple piece of mind guarantee. This place is not worth the headache. Also, if you look elsewhere you will see similar reviews. I will never do business with this branch and most likely H&R Block again. Note I have been a customer of theirs since 1999. Anyone have a good recommendation for an tax professional?

I saw Janet. She was able to fit me in on the last day of tax season which was awesome. She was extremely helpful and very friendly. I was a little shocked by the price for my return (almost $ 400) I know Janet doesn’t make the prices and she did help to find ways to get the bill a tad lower. So thank you Janet. I would definatley recommend her services she was great!

I would highly recommend Cheryl Jacobs at H&R Block. I found her using Unilocal.I called so many tax preparers asking to audit my taxes as we went along and they were all going to charge me extra except for Cheryl. I explained my situation to her, and she audied as she prepared my taxes regardless of how long it took. Her savvy knowledge of taxes codes, I was able to save over $ 3,000 in federal taxes and went from owing the state to getting a $ 1,000 refund. She gave me advice of what I was doing wrong in my bookkeeping and record keeping and what to do for 2014 going forward. Plus they offer their audit protection for only $ 35. Anyone who files a Schedule C would be foolish not to take it. No other firm offers such a low audit protection. My mom recently was audited by the IRS and that audit protection saved her thousands of dollars. I will definitely be using her again.

Husband and I came to this location on a Thursday night. Elizabeth Smith helped us and was very approachable and friendly. Answered our questions and clarified any confusions. There’s nothing bad I can say about our first experience at this location. We will come back in the future!

Looking for a great tax representative– come and see Noni Garvey. I have chosen to stick with her for about 3 years now because of her great customer service skills and knowledge of the tax game. The service from the other staff members (receptionist and manger) were also good encounters. I would highly recommend coming in here.

Located next to Hometown Buffet in the Target Shopping Center.
Friendly and helpful staff.